Helpdesk Support Ticket System for WooCommerce

Description

Support ticket system for WooCommerce integrates with your eshop adding a helpdesk trouble ticketing system in your WordPress website. Your support will be well organized, better, faster and will look way more professional.

The Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Support in General or Per Order (PRO Version) . Customers will be able to track their issue from this screen but will also be notified once a response is sent. Moreover, the plugin provides a shortcode [stsw_user_tickets] where you can use in any custom page you would like to build, where Logged in users will be able to use . Ajax Ticket submission for nice UI interaction

How I can benefit from it

Provide Better and Faster Support to your Customers, Keep Track and increase your Revenue

  • Gain trust and look more professional to your customers adding an easy to use support ticket system
  • Provide better and faster Support by Automating the process – auto assign tickets in different users
  • Never lose track as notifications via email are also included for customer, assignee(PRO Version) and eshop admin
  • Stay organized in your support as you keep track in wordpress backend and front end – Handle Tickets from the frontend for Better Management

EXAMPLES USE AREAS

  • Helpdesk
  • Technical Support
  • Trouble Ticket
  • Customer Relations

GET Support Ticket System for WooCommerce PRO to allow Ticket Per Order, Assign to different Users and Automate the Process

BACKEND DETAILED FEATURES

The plugins creates a post type for managing your customers issues. The tickets list columns are customized to include important information such as Ticket Status, Last Response Date, plus that the Tickets list can be Easily Filtered per status.
Settings Page: this is the page where you can change various setting s of the plugin
* Define a Name for the Support Tab in My Account Page
* Define a Name for the button displayed in the Orders Table in my account
* Decide whether to display only Open tickets to the frontend
* Ability to define a default Assignee for all tickets
* Choose whether to notify Assignee, Admin, Customer via Email once a ticket opens or a new response is added
* Write different Text for Email Notification for admin and customer

FRONT END DETAILED FEATURES

The plugin creates a Support Section UI in My Account Page, adding a new Tab – with customizable text for title – that leads to this section where Users can view their tickets and create new.
A button per Order is added – with customizable text for title – that leads to the support page.
Customers can keep track on the Tickets they opened and view any new response added from the website.
You can also manage the tickets from the front end and provide support directly.
Along with this integrated functionality, you can use a shortcode to add the Support System to any page you have created so that any Logged in User can view and manage.

GET PRO VERSION HERE

PRO Plugin Features

  • Allow Users to submit tickets for Specific Orders
  • Files can be atached during the ticket or response to ticket submission
  • Tickets Priorities: Predefine ticket priorities according to your business needs and manage better the Troubleshooting Process. By default once you install the plugin you get Low, Normal and High with specified color – visible on ticket list. You can add as many as you want and define a color as well to be noticeable.
  • Tickets can be assigned to other Users in various ways
  • Tickets Subject: Pre Define subjects for the tickets to categorize tickets and manage them better
  • Auto Assign tickets to specific User based on the selected Subject
  • **Manage Support directly from the frontend for the assignees **- Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]
  • Administrator can define a default Assignee for all tickets
  • Choose whether to also notify Assignee via Email once a ticket opens or a new response is added
  • Write different Text for Email Notification for assignee and customer. This can work as a template as various placeholders can be added
  • You can enable Attachments on ticket and response submission
  • You can define Attachments Allowed Max size and File Extension
  • You can define Define number of Attachments Allowed to be submitted with a ticket or response
  • You can enable Priority to be chosen By User or not
  • In the Backend Tickets table list is filled with various important information such as, assignee name, priority, subject, Order number (if ticket referes to order)
  • Take advantage of various ticket specific placeholders on your Email Template to customer or assignee for your notification system

GET PRO VERSION HERE

Screenshots

  • Backend Settings Page
  • Backend Ticket Edit Screen
  • Frontend use Support Ticket System for WooCommerce from My Account section - add a ticket
  • Frontend use Support Ticket System for WooCommerce from My Account section - respond to ticket

Installation

  1. Upload the plugin files to the /wp-content/plugins directory and unzip, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Tickets wp menu tab

FAQ

I don’t see the tickets dashboard in My Account Page – what to do?

In this case just flush your permalinks, go to Settins/Permalinks and press Save Changes.

How to use the ticket system?

Use the shortcode [stsw_user_tickets] in any page you built or guide the users to their account tab

Can I receive Email notification when a ticket is submitted?

Yes of course, you just need to enable it in the plugin’s settings page.

Will the customer receive Email notification when a ticket is submitted?

Yes of course, you just need to enable it in the plugin’s settings page.

Can I assign the ticket to other User ?

This is available in the PRO Version

Can the user send me attachments for the issue?

This is available in the PRO Version

Reviews

There are no reviews for this plugin.

Contributors & Developers

“Helpdesk Support Ticket System for WooCommerce” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0