Title: Support Monitor
Author: Emtiaz Zahid
Published: June 3, 2021
Last modified: August 13, 2026
---
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# Support Monitor
By [Emtiaz Zahid](https://profiles.wordpress.org/emtiazzahid/)
[Download](https://downloads.wordpress.org/plugin/support-monitor.2.0.0.zip)
* [Details](https://wordpress.org/plugins/support-monitor/#description)
* [Reviews](https://wordpress.org/plugins/support-monitor/#reviews)
* [Installation](https://wordpress.org/plugins/support-monitor/#installation)
* [Development](https://wordpress.org/plugins/support-monitor/#developers)
[Support](https://wordpress.org/support/plugin/support-monitor/)
## Description
If you publish plugins on WordPress.org, the questions arrive whether you are looking
or not. Support Monitor keeps a list of the plugins you maintain, reads their public
support feeds, and tells you what still needs you.
* **Unanswered topics** — the questions nobody has replied to yet, oldest first.
* **A reply target** — set your own, and anything past it is flagged in the menu
and can send you a notification. This is the part a feed reader cannot do: knowing
a topic has been sitting there for three days takes a memory, not a snapshot.
* **Reviews** — new ones as they land, with an alert on anything at or below the
rating you choose.
* **Directory stats** — installs, downloads, rating and tested-up-to for each plugin,
with a warning when one falls behind the current WordPress release.
* **Notifications** — a Slack, Discord or plain JSON webhook, an email digest,
a dashboard widget, and a count on the admin menu. Each alert fires once, when
something actually changes.
#### What it talks to
Only WordPress.org, and only the public parts:
* `wordpress.org/support/plugin//unresolved/feed/` — open topics
* `wordpress.org/support/plugin//feed/` — all topics, if you switch that
on
* `wordpress.org/support/plugin//reviews/feed/` — reviews, if you switch
that on
* `api.wordpress.org/plugins/info/1.2/` — directory stats
No account, no API key, no third-party service, and no tracking. Requests are spread
out and rate-limited; the default is one check every thirty minutes, shared across
your watchlist.
#### Honest about its limits
Each WordPress.org feed returns the last 30 items and cannot be paged. On a very
busy plugin, topics can come and go between checks — when that happens Support Monitor
says so rather than quietly showing you an incomplete list, and suggests checking
more often.
## Screenshots
[⌊The inbox: every topic across your plugins, with the unanswered ones one click
away.⌉⌊The inbox: every topic across your plugins, with the unanswered ones one
click away.⌉[
The inbox: every topic across your plugins, with the unanswered ones one click away.
[⌊Reviews, newest first, with low ratings called out.⌉⌊Reviews, newest first, with
low ratings called out.⌉[
Reviews, newest first, with low ratings called out.
[⌊Watched plugins with their directory stats. A tested-up-to version that has fallen
behind is flagged.⌉⌊Watched plugins with their directory stats. A tested-up-to version
that has fallen behind is flagged.⌉[
Watched plugins with their directory stats. A tested-up-to version that has fallen
behind is flagged.
[⌊Settings: how often to check, when to consider a topic overdue, and where to send
alerts.⌉⌊Settings: how often to check, when to consider a topic overdue, and where
to send alerts.⌉[
Settings: how often to check, when to consider a topic overdue, and where to send
alerts.
## Installation
1. Install and activate the plugin.
2. Go to **Support Monitor Plugins** and add the slug of a plugin you maintain.
3. Optionally set a reply target and a notification channel under **Support Monitor
Settings**.
Checks run on WordPress’s scheduler, which only fires when someone visits your site.
On a quiet site, set up a real cron job — the settings screen shows you the exact
line and warns you when checks are running late.
## FAQ
### Do I need to own the plugins I watch?
No. Everything it reads is public. Watching plugins you did not write works fine.
### Why does it contact WordPress.org?
That is where the support forums are. It reads the same public RSS feeds your browser
would, identifies itself honestly, and never sends anything about your site anywhere.
### Will it slow my site down?
No. All the work happens on a schedule, never during a page load, with a cap on
how many requests each run may make.
### Can I get alerts in Slack?
Yes. Paste a Slack, Discord or generic webhook URL into the settings and send yourself
a test.
### A topic is missing from the list. Why?
Each WordPress.org feed returns only the last 30 items and cannot be paged, so on
a busy plugin topics can appear and disappear between two checks. Support Monitor
notices when that has happened and says so on the plugins screen rather than quietly
showing you a short list. Shortening the check interval in Settings is the fix.
### What happens to my data if I delete the plugin?
It is removed, tables and all. There is a setting to keep it if you would rather.
## Reviews
There are no reviews for this plugin.
## Contributors & Developers
“Support Monitor” is open source software. The following people have contributed
to this plugin.
Contributors
* [ Emtiaz Zahid ](https://profiles.wordpress.org/emtiazzahid/)
[Translate “Support Monitor” into your language.](https://translate.wordpress.org/projects/wp-plugins/support-monitor)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/support-monitor/),
check out the [SVN repository](https://plugins.svn.wordpress.org/support-monitor/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/support-monitor/)
by [RSS](https://plugins.trac.wordpress.org/log/support-monitor/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
#### 2.0.0
* Rewritten from scratch. Not an upgrade of 1.0.3 so much as a replacement for
it.
* Topics are now stored locally, so the plugin can tell you how long something
has gone unanswered instead of only what is in the feed right now.
* Added reviews, directory stats, webhook and email notifications, a dashboard
widget and a menu badge.
* Removed the unauthenticated REST endpoints from 1.0.3, which let any visitor
read, add or delete watched plugins and trigger outbound requests. If you ran
1.0.x, updating closes that.
* Removed the JavaScript build entirely. The admin screens are server-rendered,
so there is nothing left to rot.
* Your 1.0.x watchlist is carried over on activation.
#### 1.0.3
* Remove extra dependencies.
#### 1.0.1
* Initial release.
## Meta
* Version **2.0.0**
* Last updated **2 months ago**
* Active installations **Fewer than 10**
* WordPress version ** 6.0 or higher **
* Tested up to **7.0.7**
* PHP version ** 7.4 or higher **
* Tags
* [forums](https://wordpress.org/plugins/tags/forums/)[Notifications](https://wordpress.org/plugins/tags/notifications/)
[plugin author](https://wordpress.org/plugins/tags/plugin-author/)[reviews](https://wordpress.org/plugins/tags/reviews/)
[support](https://wordpress.org/plugins/tags/support/)
* [Advanced View](https://wordpress.org/plugins/support-monitor/advanced/)
## Ratings
No reviews have been submitted yet.
[Your review](https://wordpress.org/support/plugin/support-monitor/reviews/#new-post)
[See all reviews](https://wordpress.org/support/plugin/support-monitor/reviews/)
## Contributors
* [ Emtiaz Zahid ](https://profiles.wordpress.org/emtiazzahid/)
## Support
Got something to say? Need help?
[View support forum](https://wordpress.org/support/plugin/support-monitor/)