Title: Supan Reputation – Review Requests, Google & Facebook Reviews Author: Ash Ganda Published: May 31, 2026 Last modified: May 31, 2026 --- Search plugins ![](https://ps.w.org/supan-reputation/assets/banner-772x250.png?rev=3555622) ![](https://ps.w.org/supan-reputation/assets/icon-256x256.png?rev=3555622) # Supan Reputation – Review Requests, Google & Facebook Reviews By [Ash Ganda](https://profiles.wordpress.org/ashishgurprit/) [Download](https://downloads.wordpress.org/plugin/supan-reputation.1.2.1.zip) * [Details](https://wordpress.org/plugins/supan-reputation/#description) * [Reviews](https://wordpress.org/plugins/supan-reputation/#reviews) * [Installation](https://wordpress.org/plugins/supan-reputation/#installation) * [Development](https://wordpress.org/plugins/supan-reputation/#developers) [Support](https://wordpress.org/support/plugin/supan-reputation/) ## Description **Supan Reputation is a WordPress reviews plugin** that helps you collect more 5- star reviews on Google, Yelp, and Facebook. Send branded review request emails to customers (manually or automatically after WooCommerce orders), draft AI responses to incoming reviews, and log received reviews from any platform — all from inside wp-admin. Most customers who loved your service will never leave a review — not because they didn’t want to, but because no one asked at the right moment. Supan Reputation fixes that. Configure your Google, Yelp, and Facebook review links once, write a personalised email template, and the plugin handles the rest — sending polite, perfectly-timed review requests automatically when WooCommerce orders complete, or manually with two clicks. Add an AI response drafter for replying to reviews and a Reviews Inbox for logging incoming feedback. More reviews. Less chasing. All from wp-admin. #### Key Features * **Automated review request emails** — trigger on WooCommerce order completion with a configurable delay (default: 24 hours after purchase) * **Google, Yelp, and Facebook integration** — set your review profile URLs once; every email links directly to your preferred platform * **Manual send in two clicks** — enter a customer name and email to send a request instantly, no WooCommerce required * **AI response drafter** — paste any customer review and get a professional, personalised reply drafted in seconds * **Reviews inbox** — log received reviews with platform, rating, and sentiment tags for easy tracking * **Custom email templates** — personalise the message with your brand voice using`{ name}` merge tags * **Request tracking dashboard** — see total sent, this month, delivered, and response rate in real time * **WooCommerce review schema** — AggregateRating + Review JSON-LD for Google rich snippets _About the name: “Supan” (スパン) is a Japanese loanword meaning “span” — the arc or spectrum of connections. It reflects the family of Supan plugins for WordPress site management._ #### Source Code The full React/TypeScript source for the compiled JavaScript assets is included directly in this plugin under the `src/` directory. Build tooling configuration is in `vite.config.ts`. To regenerate the compiled assets from source: 1. Install Node.js and pnpm 2. Run `pnpm install` in the plugin root 3. Run `pnpm build` to produce `build/suparep.js` ### External services This plugin connects to the **Supan API**, a third-party service hosted on Google Cloud Run, to send review request emails, draft AI responses to customer reviews, log received reviews, and (when WooCommerce is installed) schedule automatic review requests after order completion. The Supan API is operated by Ganda Tech Services Pty Ltd, the same author as this plugin. The plugin cannot send review request emails, draft responses, or log reviews without this connection because the email delivery, AI drafting, and storage all happen server-side on the Supan API. No outbound email or AI logic runs locally inside WordPress. **Endpoint:** `https://gts-seo-engine-711239021998.australia-southeast1.run.app` **Fields the plugin transmits (every request):** `api_key` (your Supan API key, stored encrypted in wp_options), and — only on Settings save — `api_url`, `license_key`( optional paid-tier identifier), and `woo_auto_request` (boolean for WooCommerce auto-send). Per-request fields are listed below by action. **What is sent, and when:** * When you click **Send Request** in the dashboard (or fill the Send Request form): the plugin sends the customer’s first name, the customer’s email address, the platform you selected (Google / Yelp / Facebook), and your API key. This is needed so the Supan API can send a personalised review request email to that customer with a link to your review page. * When a **WooCommerce order completes** and Auto-send is enabled: the plugin sends the customer’s first name, email, and your API key after the configured delay( default 24 hours). The order line items, prices, and payment data are NEVER transmitted— only the customer’s name and email. * When you click **Draft AI Response** on a received review: the plugin sends the review text, the reviewer’s name, your business name, and your API key. The Supan API forwards this to Claude Haiku and returns a draft reply for you to edit before sending. The drafted reply is not stored remotely. * When you click **Save Review** in the Reviews Inbox: the plugin sends the review text, platform, rating, sentiment tag, and your API key. The review is stored against your API key on the Supan API so the Reviews Inbox tab can re-render it later. * When you save **Settings**: the plugin sends your selected platform URLs (Google review URL, Yelp business URL, Facebook page URL), the email template content, and the auto-send delay hours, plus your API key. This is needed so the Supan API can use the right links and copy when sending review requests on your behalf. No request is sent automatically from a public-facing page. Every API call is triggered either by an explicit admin action in wp-admin or by a backend WooCommerce hook firing on order completion (which is itself opted-in via Settings). **Data that is NOT sent:** WordPress user accounts (other than the recipient’s name + email), passwords, comments, post content, IP addresses, payment data, order line items, or any customer who has not been explicitly selected to receive a review request. **Third-party service:** Supan API by Ganda Tech Services Pty Ltd. **Terms of service:** [https://spectra.cchk.info/terms](https://spectra.cchk.info/terms) **Privacy policy:** [https://spectra.cchk.info/privacy](https://spectra.cchk.info/privacy) ## Screenshots * [[ * Dashboard — live stats (total requests, this month, sent, response rate) plus Google, Yelp, and Facebook platform status cards. AI Response Drafter panel ready to use. * [[ * Send Request tab — enter a client name and email to send a review request in two clicks. No WooCommerce required. * [[ * Reviews Inbox — log and track received reviews. Click “+ Add Review” to record any review with platform, rating, and sentiment. * [[ * Settings panel — configure API Key and review platform URLs (Google, Yelp, Facebook) with customisable email template, delay hours, and enable/disable toggle. ## Installation 1. Upload the `supan-reputation` folder to `/wp-content/plugins/` 2. Activate through **Plugins Installed Plugins** 3. Navigate to **Supan Rep** in the left menu 4. Enter your **API Key** from [spectra.cchk.info/supan-reputation](https://spectra.cchk.info/supan-reputation) 5. Add your Google, Yelp, and/or Facebook review URLs 6. Customise your email template and click **Save Reputation Settings** #### WooCommerce Integration Enable **Auto-send on order completion** in Settings and set a delay (default 24 hours). The plugin hooks into `woocommerce_order_status_completed` and schedules a review request automatically. ## FAQ ### Do I need WooCommerce? No. WooCommerce is optional. You can send manual review requests from the Send Request tab without WooCommerce installed. ### What customer data is sent to the Supan API? Only the customer’s name and email address, solely to send the review request email. For AI draft responses, the review text and your business name. No payment data, no order details. See our [Privacy Policy](https://spectra.cchk.info/privacy). ### Can I customise the email template? Yes. The Settings panel includes a full message editor. Use `{name}` to insert the customer’s first name automatically. ### GDPR: do I need to disclose this to customers? If your store is subject to GDPR, disclose in your Privacy Policy that customer names and emails are processed by Supan to send post-purchase review request emails. Our [Privacy Policy](https://spectra.cchk.info/privacy) serves as your data processor agreement. ### What’s the AI response drafter? Paste any customer review into the Dashboard and the AI drafts a professional, personalised reply in seconds. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Supan Reputation – Review Requests, Google & Facebook Reviews” is open source software. The following people have contributed to this plugin. Contributors * [ Ash Ganda ](https://profiles.wordpress.org/ashishgurprit/) [Translate “Supan Reputation – Review Requests, Google & Facebook Reviews” into your language.](https://translate.wordpress.org/projects/wp-plugins/supan-reputation) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/supan-reputation/), check out the [SVN repository](https://plugins.svn.wordpress.org/supan-reputation/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/supan-reputation/) by [RSS](https://plugins.trac.wordpress.org/log/supan-reputation/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.2.1 * Readme: enumerate every field transmitted to the Supan API (api_key, api_url, license_key, woo_auto_request) per WP.org reviewer feedback. #### 1.2.0 * Renamed to Supan Reputation; updated plugin URLs and class prefixes * Removed client-side license gating #### 1.1.0 * AI response drafter for customer reviews * Reviews inbox for logging and tracking received reviews * WooCommerce order schema (AggregateRating JSON-LD for rich snippets) #### 1.0.0 * Initial public release * Review request email sending * Google, Yelp, and Facebook integration * WooCommerce auto-send on order completion * Customisable delay and email template * Request tracking dashboard ## Meta * Version **1.2.1** * Last updated **1 day ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **6.9.4** * PHP version ** 8.0 or higher ** * Tags * [Google Reviews](https://wordpress.org/plugins/tags/google-reviews/)[reputation](https://wordpress.org/plugins/tags/reputation/) [review requests](https://wordpress.org/plugins/tags/review-requests/)[reviews](https://wordpress.org/plugins/tags/reviews/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/supan-reputation/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/supan-reputation/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/supan-reputation/reviews/) ## Contributors * [ Ash Ganda ](https://profiles.wordpress.org/ashishgurprit/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/supan-reputation/)