Title: ShopChat – Order Alerts & Abandoned Cart Recovery Author: Mizbahuddin Qasim Published: September 30, 2026 Last modified: September 30, 2026 --- Search plugins ![](https://ps.w.org/shopchat/assets/banner-772x250.png?rev=3720824) ![](https://ps.w.org/shopchat/assets/icon-256x256.png?rev=3720824) # ShopChat – Order Alerts & Abandoned Cart Recovery By [Mizbahuddin Qasim](https://profiles.wordpress.org/qasimmzibah/) [Download](https://downloads.wordpress.org/plugin/shopchat.1.0.1.zip) * [Details](https://wordpress.org/plugins/shopchat/#description) * [Reviews](https://wordpress.org/plugins/shopchat/#reviews) * [Installation](https://wordpress.org/plugins/shopchat/#installation) * [Development](https://wordpress.org/plugins/shopchat/#developers) [Support](https://wordpress.org/support/plugin/shopchat/) ## Description **ShopChat** is an all-in-one customer engagement and recovery suite designed specifically for WooCommerce store owners. WhatsApp messages boast an incredible **90%+ open rate** compared to traditional emails. ShopChat gives your store the power to communicate with shoppers via WhatsApp instantly. ### Key Features * **100% Free 1-Click Messaging (Default):** Zero monthly fees, zero Meta API setup, zero per-message costs. Send order notifications and cart recovery links directly with 1 click from your WordPress admin. * **Automated Meta Cloud API Support (Optional):** Ready for high-volume stores needing automated background dispatch via the official WhatsApp Business Platform. * **Storefront Floating WhatsApp Widget:** Beautiful, customizable chat bubble with agent name, online status, and prefilled product inquiry on product detail pages. * **Abandoned Cart Capture & Recovery:** Automatically captures guest shopper contact info on checkout field change. Send 1-click cart restore links with items repopulated. * **Dynamic Template Engine with Live Phone Simulator:** Customize order status alerts (Processing, Completed, Shipped, etc.) with dynamic tags (`{customer_name}`,`{ order_id}`, `{order_total}`) and preview them in a realistic WhatsApp smartphone mockup. * **Post-Purchase Review Booster:** Generate one-click WhatsApp review requests to increase product ratings. * **High-Performance Order Storage (HPOS) Ready:** 100% compatible with modern WooCommerce HPOS and Classic custom post types. ### External services This plugin integrates with third-party external services to provide WhatsApp messaging and customer communication: 1. **WhatsApp Click-to-Chat (wa.me / api.whatsapp.com)** * **Service Provider:** Meta Platforms, Inc. / WhatsApp LLC. * **What it is used for:** Powers the default 1-Click Direct Messaging mode and the Storefront Customer Chat Widget. It creates deep links that open WhatsApp Web or the WhatsApp desktop/ mobile app with pre-filled message text. * **What data is sent:** Recipient phone number and encoded message content (customer first name, order number, store title, or product inquiry URL). * **When data is sent:** Only when an admin or a storefront visitor explicitly clicks the WhatsApp action button or chat widget. No background data transmission occurs. * **Terms of Service:** [https://www.whatsapp.com/legal/terms-of-service](https://www.whatsapp.com/legal/terms-of-service)*** Privacy Policy:** [https://www.whatsapp.com/legal/privacy-policy](https://www.whatsapp.com/legal/privacy-policy) 1. **Meta WhatsApp Business Cloud API (graph.facebook.com)** * **Service Provider:** Meta Platforms, Inc. * **What it is used for:** Optional automated messaging engine for stores wanting automatic background delivery of order alerts and cart recovery notifications through the official WhatsApp Business Platform. Also used to verify template parameter counts from the WhatsApp Business Account.*** What data is sent:** Store Phone Number ID, WhatsApp Business Account ID, System User Permanent Access Token, recipient phone number, and template parameters (customer name, order number, cart total). * **When data is sent:** Only when the store administrator explicitly enables “Official Meta Cloud API” mode and configures their API credentials. Requests are dispatched upon WooCommerce order status transitions, automated cart recovery cron intervals, or manual “Send Test” admin clicks. * **Meta Terms of Service:** [https://www.facebook.com/legal/terms](https://www.facebook.com/legal/terms) * ** WhatsApp Business Terms:** [https://www.whatsapp.com/legal/business-terms](https://www.whatsapp.com/legal/business-terms)*** Meta Privacy Policy:** [https://www.facebook.com/privacy/policy](https://www.facebook.com/privacy/policy) ## Screenshots [⌊Overview Dashboard with recovery metrics and launch checklist.⌉⌊Overview Dashboard with recovery metrics and launch checklist.⌉[ Overview Dashboard with recovery metrics and launch checklist. [⌊Template Editor with real-time interactive WhatsApp Phone Simulator.⌉⌊Template Editor with real-time interactive WhatsApp Phone Simulator.⌉[ Template Editor with real-time interactive WhatsApp Phone Simulator. [⌊Storefront floating WhatsApp customer chat widget with online status.⌉⌊Storefront floating WhatsApp customer chat widget with online status.⌉[ Storefront floating WhatsApp customer chat widget with online status. [⌊Abandoned Carts table with 1-click recovery actions.⌉⌊Abandoned Carts table with 1-click recovery actions.⌉[ Abandoned Carts table with 1-click recovery actions. [⌊WooCommerce Order screen with WhatsApp action box.⌉⌊WooCommerce Order screen with WhatsApp action box.⌉[ WooCommerce Order screen with WhatsApp action box. [[ [[ ## Installation 1. Upload the `shopchat` folder to the `/wp-content/plugins/` directory, or install the plugin directly through the WordPress plugins screen. 2. Activate the plugin through the ‘Plugins’ screen in WordPress. 3. Navigate to **ShopChat** in your WordPress admin menu. 4. Enter your store’s WhatsApp Business number and save. 5. Customize your order templates and enjoy higher conversions! ## FAQ ### Is this plugin completely free to use? Yes! By default, ShopChat uses our 1-Click direct send technology (`wa.me`). You do not need to pay any monthly subscriptions, credit cards, or Meta API charges. ### Do I need a Meta Developer Account? No. You can use any existing WhatsApp or WhatsApp Business number. A Meta Cloud API connection is completely optional for stores that prefer background automation. ### Does it work with guest checkout? Yes. Our checkout listener detects when guest shoppers enter their phone number or email, allowing you to recover abandoned carts even before an account is registered. ### Is ShopChat compatible with WooCommerce HPOS? Yes, ShopChat fully declares and implements High-Performance Order Storage (HPOS) compatibility. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “ShopChat – Order Alerts & Abandoned Cart Recovery” is open source software. The following people have contributed to this plugin. Contributors * [ Mizbahuddin Qasim ](https://profiles.wordpress.org/qasimmzibah/) [Translate “ShopChat – Order Alerts & Abandoned Cart Recovery” into your language.](https://translate.wordpress.org/projects/wp-plugins/shopchat) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/shopchat/), check out the [SVN repository](https://plugins.svn.wordpress.org/shopchat/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/shopchat/) by [RSS](https://plugins.trac.wordpress.org/log/shopchat/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.1 * Minor CSS Update * Icon Update #### 1.0.0 * Initial release. * Added 1-Click Free Mode and Meta Cloud API integration. * Added Storefront floating chat widget with single-product inquiries. * Added Abandoned Cart capture and 1-click restoration engine. * Added WooCommerce HPOS support. ## Meta * Version **1.0.1** * Last updated **8 hours ago** * Active installations **Fewer than 10** * WordPress version ** 5.8 or higher ** * Tested up to **7.1.2** * PHP version ** 7.4 or higher ** * Tags * [abandoned cart](https://wordpress.org/plugins/tags/abandoned-cart/)[order notification](https://wordpress.org/plugins/tags/order-notification/) [whatsapp](https://wordpress.org/plugins/tags/whatsapp/)[whatsapp chat](https://wordpress.org/plugins/tags/whatsapp-chat/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/shopchat/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/shopchat/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/shopchat/reviews/) ## Contributors * [ Mizbahuddin Qasim ](https://profiles.wordpress.org/qasimmzibah/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/shopchat/)