Title: ReplyPlex – AI Powered Help Desk, Customer Portal &amp; MCP Server for WordPress Stores
Author: ReplyPlex
Published: <strong>October 12, 2026</strong>
Last modified: October 13, 2026

---

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# ReplyPlex – AI Powered Help Desk, Customer Portal & MCP Server for WordPress Stores

 By [ReplyPlex](https://profiles.wordpress.org/replyplex/)

[Download](https://downloads.wordpress.org/plugin/replyplex.1.1.0.zip)

 * [Details](https://wordpress.org/plugins/replyplex/#description)
 * [Reviews](https://wordpress.org/plugins/replyplex/#reviews)
 *  [Installation](https://wordpress.org/plugins/replyplex/#installation)
 * [Development](https://wordpress.org/plugins/replyplex/#developers)

 [Support](https://wordpress.org/support/plugin/replyplex/)

## Description

ReplyPlex is an AI powered help desk for WordPress stores, with a customer portal
that lives
 on your own site. This plugin connects your WordPress site to the hosted
[ReplyPlex](https://replyplex.com) service: your customers open and follow tickets
from your pages, your agents see live WooCommerce, Easy Digital Downloads or FluentCart
orders and licences beside every conversation, and the AI answers from your documentation,
your Markdown files and your team’s own past replies, with every claim traceable
to its source.

**A ReplyPlex account is required.** Tickets, replies, the AI and the agent tools
live in
 ReplyPlex, not in your WordPress database. This plugin is the store-side
half of the pair. It does not include live chat.

#### AI drafts that cite their sources

Open a ticket and a reply is already waiting in the composer, written from the thread,
the
 customer’s purchase records and your knowledge base. Every draft shows:

 * **Where the answer came from.** Each claim taken from your docs, an approved 
   answer or a
    past reply is linked, so the agent can open the source before sending.
 * **What the AI could not establish.** Unknowns are listed above the Send button
   instead of
    being papered over. The model is told it cannot see system state 
   it was not given, so it asks or defers rather than inventing a refund, a licence
   status or a promise.
 * **An Undo.** One click restores exactly what was there before any AI action.

The AI never sends a draft an agent asked for. Drafts go out through the same send
path,
 signature and undo window as any other reply. Rewrite transforms (shorter,
warmer, more technical, fix grammar, translate) act on what the agent already wrote,
and a **Summarize** control produces a short catch-up of a long thread that says
how many messages have arrived since it was written.

#### AI on Autopilot, with gates

Each mailbox has its own AI mode, and all three start off:

 * **Off** — nothing is generated when mail arrives.
 * **Prepare a reply** — a reply is written in the background and waits in the composer.
   A
    human still sends it.
 * **Reply automatically** — Autopilot sends the reply itself, but only when it 
   is confident,
    has nothing it could not establish, and can cite where the answer
   came from. Anything else is prepared for a person instead.

Autopilot never answers the same customer twice: a reply to an automatic answer 
hands the
 ticket to a human for good. Autonomous replies carry an AI badge, get
a timeline entry, keep the undo window, sign with the name and role you choose, 
and are listed together under **Handled by AI**. Before you turn it on anywhere,
the **“If Autopilot had been on”** panel shows how many prepared replies would have
gone out unread and exactly what stopped the rest.

#### A knowledge base the AI actually reads

Point ReplyPlex at what you already have:

 * **Documentation sites.** Add a docs URL and the pages beneath it are indexed.
 * **Markdown files.** Upload `.md`, `.markdown`, `.txt` or `.csv` files straight
   from your
    repository or your policy folder. A refund policy written as a `.md`
   file becomes something the AI can quote.
 * **GitHub repositories.** Connect a repo and index its docs folder, scoped to 
   a path filter
    such as `docs/**/*.md`. Every re-index records the commit it answered
   from.
 * **Resolved tickets.** Learn from what your team already answered well.
 * **Approved answers.** Write the exact wording for the questions customers keep
   asking.
    When one closely matches, the draft uses your words instead of paraphrasing.

Knowledge can be shared across every mailbox or scoped to one, so one product’s 
docs never
 answer another product’s ticket. A **Knowledge** panel beside each conversation
searches the same index and pre-searches the customer’s question. **Try it** shows
the exact passages a draft would be built from, with their retrieval scores, without
calling a model.

#### AI with instructions

House rules the AI follows in everything it writes: tone, what to offer, what never
to
 promise, when to hand off to a person. Rules are ordered, can be enabled per
mailbox, and can apply to customer-facing replies, agent-facing notes, or both. 
A **business description** and an AI **name and role** give every reply its background
and its signature.

#### AI filters and AI automations

With classification switched on for a mailbox, every inbound message is sorted as
an
 enquiry, suspicious, outreach, marketing or a notification, and a **Real enquiries**
view shows only the mail that needs a person. The verdict is also an automation 
condition — **what the AI thinks it is** — so marketing can file itself into a folder,
outreach can wait in pending, and suspicious mail can be marked as spam, alongside
the usual rules on subject, sender, tags, assignment, priority, snooze, notes, folders
and forwarding. Classification is per mailbox and off by default. A triage sweep
can also read the open tickets that have gone quiet and sort them into safe to close,
review, and do not close, with a reason on each; it is advisory only, and nothing
is ever closed for you.

#### Measured, capped, and billed to you

Each workspace brings its own OpenRouter key, encrypted at rest. Until a key is 
added,
 nothing is ever sent to a model provider. The model is chosen from a live
catalogue with the provider’s published prices, with a separate cheaper model for
background work and a fallback for outages. A monthly ceiling and a per-conversation
ceiling are checked before every request. An **Evaluation** dashboard reports, per
model, how many drafts were sent, how much of each was rewritten, how often knowledge
was found and cited, and the cost per sent draft.

#### An MCP server for Claude, ChatGPT and your IDE

ReplyPlex is also an MCP server. Add one URL as a connector in Claude, ChatGPT, 
Claude Code
 or Cursor, sign in to ReplyPlex, and the assistant can list inboxes,
search tickets and customers, search your knowledge base and read workspace reports.
With write scope it can also add notes, apply tags, assign, set status, priority
and custom fields, and every action is attributed in the ticket timeline as done
via that app. Sign-in uses OAuth 2.1 with consent; connections appear in Settings
Developer and can be revoked at any moment. Connected apps cannot send email unless
an admin turns that on separately.

#### Purchase context beside the ticket

The plugin adds a small, authenticated REST endpoint to your site. When an agent
opens a
 ticket, ReplyPlex calls it with the customer’s email address and shows 
what comes back beside the conversation: recent orders, subscriptions, licences 
and their activations, with a link to the customer’s record in your store admin.
Every answer is read live at the moment it is asked for. Nothing is copied, mirrored
or synced. The same records feed the AI draft, with licence keys and other credentials
masked before anything leaves.

With Easy Digital Downloads Software Licensing, an agent with permission can deactivate
a
 single site from a licence without leaving the ticket. Each use is recorded as
a note.

Supported stores, detected automatically and reported on the settings page:

 * **WooCommerce** — orders, and subscriptions through WooCommerce Subscriptions
 * **Easy Digital Downloads** — purchases, licences through EDD Software Licensing,
   and
    subscriptions through EDD Recurring
 * **FluentCart** — orders, and licences through FluentCart Pro

#### Customer support portal on your site

 * Add the **ReplyPlex Portal** block or `[replyplex_portal]` for “my tickets”.
 * Add the **ReplyPlex Ticket Form** block or `[replyplex_ticket_form]` for a new-
   ticket form.
 * Signed-in WordPress users are signed in to the portal automatically after a one-
   time email
    verification. Guests use an email code.
 * The form can offer a product or licence selector drawn from the customer’s own
   purchases,
    so the agent and the AI know which product the ticket is about before
   reading it.

The portal is off until you enable it in both ReplyPlex and this plugin.

#### Move your ticket history when you switch

If you already run a helpdesk on this site, the plugin can hand its history to ReplyPlex:

tickets, replies, notes, customers, agents, tags, custom fields and attachments,
with the original dates and authors. Currently supported: **Fluent Support**. The
export is read-only, uses its own key, is only registered when a supported helpdesk
is found, and closes itself after 30 days. Your existing helpdesk keeps running 
throughout.

#### How the connector works

 * **Commerce context:** inbound only. ReplyPlex calls your site with the API key
   you
    generated, one customer at a time, when an agent opens a ticket. No schedule,
   no background job.
 * **Portal:** your page embeds the portal from your ReplyPlex portal address. For
   a signed-in
    WordPress user, your server makes one short-lived, signed request
   to that address to sign them in.
 * **AI:** runs in the ReplyPlex service, on the model and key your workspace chose.
   This
    plugin makes no AI requests of its own.

### External services

This plugin connects to the ReplyPlex service, which is operated by ReplyPlex. The

connection has three parts, and two of them are off until you turn them on.

**1. Commerce context (inbound to your site).** The plugin does not send store data

anywhere on its own. ReplyPlex connects to your site’s REST endpoint with the API
key you generated, and only then does the plugin answer. It returns, for the email
address in the request, that customer’s recent orders, subscriptions and licences
from the stores listed above, plus their WordPress display name. It returns nothing
for an address with no purchases. This happens only when an agent opens a ticket.
Revoke the key on the settings page to stop it immediately.

**2. Customer portal (optional, off by default).** When you enable the portal in
Settings 
 ReplyPlex, pages carrying the portal block or shortcode embed the portal
from the HTTPS portal address you configured. Your visitors’ browsers load that 
address directly, as they would any embedded page.

When a visitor who is signed in to WordPress opens the portal, your server sends
one request
 to that portal address to sign them in. The request contains: your 
approved site ID and integration ID, your site’s URL, the visitor’s WordPress user
ID and email address, a one-time code challenge chosen by their browser, and a 60-
second expiry. It is signed with a key derived from your API key; the API key itself
is never sent. No request is made for guests, who sign in with an email code inside
the portal.

When the product selector is enabled in your ReplyPlex workspace, ReplyPlex calls
a second
 authenticated endpoint on your site to list a verified customer’s product
names and order or licence references. Licence keys, payment details, activation
sites and store-admin links are not included.

**3. Helpdesk migration (optional, off by default).** While an export window you
opened is
 open, ReplyPlex reads your existing helpdesk’s tickets, replies, notes,
customers, agents, tags, custom fields and attachments through the migration endpoints,
with the migration key. The window closes itself after 30 days.

**AI processing happens inside ReplyPlex, not in this plugin.** When your workspace
admin
 adds a model key, ReplyPlex sends ticket text, the knowledge you indexed 
and the commerce records it fetched from your site (with credentials masked) to 
the model provider your workspace chose, through OpenRouter, under your own key 
and account. No model is called until a key is added.

ReplyPlex’s handling of the data it receives is governed by its
 [terms of service](https://replyplex.com/terms)
and [privacy policy](https://replyplex.com/privacy). Only enable a portal address
you trust.

### Privacy

The plugin stores its own settings in your site’s options table and nothing else:
the API
 key, the portal settings when enabled, and, only while an export window
is open, a migration key and its expiry time. It creates no tables, writes no logs,
sets no cookies of its own and does not profile anyone. Uninstalling deletes all
of them, on every site of a multisite network. What is sent to ReplyPlex, and when,
is listed under External services.

### Security

 * Every endpoint requires `Authorization: Bearer <key>`, verified in constant time.
 * Keys are generated with WordPress’s own CSPRNG and can be regenerated or revoked
   at any
    moment from the settings page.
 * Commerce and history export use **separate keys**, and neither is accepted on
   the other’s
    endpoints.
 * The portal sign-in handoff is requested only by the signed-in visitor’s own browser,
   with a
    cookie and nonce check that excludes application passwords and machine
   authentication. The assertion expires after 60 seconds and is signed with a key
   derived from, never equal to, your API key.
 * The portal embed accepts only an HTTPS origin without a path, and is rendered
   in a
    sandboxed frame with no referrer.
 * The history-export endpoints are registered only when a supported helpdesk is
   detected,
    refuse every request while the window is closed or expired, and are
   read-only.
 * Attachment downloads are confined to your uploads directory, so a malformed file
   path in
    the helpdesk’s own records cannot be used to read anything else.
 * Only `http` and `https` URLs are ever included in a response.

### REST API (replyplex/v1)

Commerce, authenticated with the API key:

 * `GET /wp-json/replyplex/v1/ping` — verify the connection; reports detected stores
   and helpdesks.
 * `GET /wp-json/replyplex/v1/customer?email=<email>` — normalized commerce context.
 * `GET /wp-json/replyplex/v1/portal/products?email=<email>` — product names and
   order or licence references for the portal’s ticket selector.
 * `POST /wp-json/replyplex/v1/license/deactivate-site` — registered only when EDD
   Software Licensing is active.

Portal, same-site only (cookie and nonce):

 * `POST /wp-json/replyplex/v1/portal/grant` — the signed-in visitor’s own sign-
   in handoff.

History export, authenticated with the migration key and only while the window is
open:

 * `GET /wp-json/replyplex/v1/migration/meta` — what is here to migrate, and how
   much of it.
 * `GET /wp-json/replyplex/v1/migration/export?entity=<entity>&after_id=<id>` — 
   one page of records.
 * `GET /wp-json/replyplex/v1/migration/attachment/<id>` — one attachment’s contents.

## Screenshots

[⌊An AI-prepared reply, accepted into the composer with the sources it answered 
from and what it could not establish.⌉⌊An AI-prepared reply, accepted into the composer
with the sources it answered from and what it could not establish.⌉[

An AI-prepared reply, accepted into the composer with the sources it answered from
and what it could not establish.

[⌊Claude reading the ReplyPlex queue and adding a note to a ticket over MCP.⌉⌊Claude
reading the ReplyPlex queue and adding a note to a ticket over MCP.⌉[

Claude reading the ReplyPlex queue and adding a note to a ticket over MCP.

[⌊A ticket answered by Autopilot, badged as AI and signed with the name you chose.⌉⌊
A ticket answered by Autopilot, badged as AI and signed with the name you chose.⌉[

A ticket answered by Autopilot, badged as AI and signed with the name you chose.

[⌊AI activation: your own model key, the model with its published prices, and spend
limits.⌉⌊AI activation: your own model key, the model with its published prices,
and spend limits.⌉[

AI activation: your own model key, the model with its published prices, and spend
limits.

[⌊Per-mailbox AI: prepare a reply or reply automatically on arrival, and sort incoming
mail.⌉⌊Per-mailbox AI: prepare a reply or reply automatically on arrival, and sort
incoming mail.⌉[

Per-mailbox AI: prepare a reply or reply automatically on arrival, and sort incoming
mail.

[⌊Knowledge sources: a documentation site, a GitHub repository of Markdown files,
an uploaded .md file and resolved tickets.⌉⌊Knowledge sources: a documentation site,
a GitHub repository of Markdown files, an uploaded .md file and resolved tickets
.⌉[

Knowledge sources: a documentation site, a GitHub repository of Markdown files, 
an uploaded .md file and resolved tickets.

[⌊Try it: ask a customer's question and see the exact passages a draft would use,
with their scores.⌉⌊Try it: ask a customer's question and see the exact passages
a draft would use, with their scores.⌉[

Try it: ask a customer’s question and see the exact passages a draft would use, 
with their scores.

[⌊Instructions: ordered house rules, per mailbox, for replies and for agent notes.⌉⌊
Instructions: ordered house rules, per mailbox, for replies and for agent notes.⌉[

Instructions: ordered house rules, per mailbox, for replies and for agent notes.

[⌊Answers: exact wording for the questions customers keep asking.⌉⌊Answers: exact
wording for the questions customers keep asking.⌉[

Answers: exact wording for the questions customers keep asking.

[⌊Automations routing on what the AI thinks a message is.⌉⌊Automations routing on
what the AI thinks a message is.⌉[

Automations routing on what the AI thinks a message is.

[⌊Evaluation: drafts sent per model, how much was rewritten, cost per sent draft,
and what Autopilot would have done.⌉⌊Evaluation: drafts sent per model, how much
was rewritten, cost per sent draft, and what Autopilot would have done.⌉[

Evaluation: drafts sent per model, how much was rewritten, cost per sent draft, 
and what Autopilot would have done.

[⌊Connect an AI app over MCP, and the apps already connected.⌉⌊Connect an AI app
over MCP, and the apps already connected.⌉[

Connect an AI app over MCP, and the apps already connected.

[⌊The ticket form on your site, with the customer's own product or licence selected.⌉⌊
The ticket form on your site, with the customer's own product or licence selected
.⌉[

The ticket form on your site, with the customer’s own product or licence selected.

[⌊Settings → ReplyPlex: the detected store and the API key you paste into ReplyPlex.⌉⌊
Settings → ReplyPlex: the detected store and the API key you paste into ReplyPlex
.⌉[

Settings  ReplyPlex: the detected store and the API key you paste into ReplyPlex.

[⌊How it connects: ReplyPlex reads your store live; nothing is synced or stored.⌉⌊
How it connects: ReplyPlex reads your store live; nothing is synced or stored.⌉[

How it connects: ReplyPlex reads your store live; nothing is synced or stored.

## Installation

 1. Install and activate the plugin.
 2. Go to **Settings  ReplyPlex** and generate an API key. The page lists which stores
    were detected, so you can confirm the right one was found.
 3. In ReplyPlex, open **Manage  Integrations**, add a WordPress connection, and paste
    your Site URL and API key. Commerce context appears beside tickets from that moment.

**Turning on the AI:**

 1. In ReplyPlex, open **AI  Activation**, add your OpenRouter key and choose a model.
 2. Under **AI  Knowledge**, add a documentation URL, upload your `.md` files, or connect
    a GitHub repository. Add house rules under **Instructions** and exact wording under**
    Answers**.
 3. Set each mailbox to **Prepare a reply** first. Read the “If Autopilot had been 
    on” panel under **Evaluation** before switching any mailbox to **Reply automatically**.

**Customer portal (optional):**

 1. In ReplyPlex, activate the portal for your workspace and approve this site’s exact
    HTTPS address and connection.
 2. Copy the portal URL, site ID and integration ID into **Settings  ReplyPlex  Portal**
    and enable it.
 3. Add the **ReplyPlex Portal** block (or `[replyplex_portal]`) to a “My tickets” 
    page, and the **ReplyPlex Ticket Form** block (or `[replyplex_ticket_form]`) to
    a contact page.

**Connecting an AI app over MCP:** in ReplyPlex, open **Settings  Developer  Connect
an AI app**, copy the MCP URL, add it as a connector in Claude, ChatGPT, Claude 
Code or Cursor, and sign in when prompted.

**Moving an existing helpdesk’s history (optional):** the settings page shows a **
Migrate history to ReplyPlex** section only when a supported helpdesk is found. 
Open the export window there, paste the migration key into ReplyPlex, run the import,
and close the window when it finishes.

## FAQ

### Is this a standalone help desk for WordPress?

No. It is the connector between your WordPress site and the hosted ReplyPlex service.

Tickets, replies, the AI, automations and reporting live in ReplyPlex. If you want
a ticket system that stores everything in your WordPress database, this is not that.

### Do I need a ReplyPlex account? Is it paid?

Yes, you need a ReplyPlex workspace; the plugin does nothing without one. Plans 
are
 described at [replyplex.com](https://replyplex.com). The plugin itself is free
and all of its code is GPL.

### Does the AI send replies to my customers on its own?

Only if you switch a mailbox to **Reply automatically**, and even then only when
the draft
 is confident, has nothing it could not establish, and cites a source.
Every mailbox starts off. With **Prepare a reply**, the AI writes and a person sends.
Autonomous replies are badged, logged, undoable, and never sent to the same customer
twice in one thread.

### Which AI model does it use? Do I need my own key?

Each workspace brings its own OpenRouter key and chooses any model from the live
catalogue,
 with prices shown. You can set a cheaper model for background work and
a fallback for outages. Until a key is added, no model is ever called. Usage is 
billed to your own account, and ReplyPlex enforces the monthly and per-conversation
ceilings you set before each request.

### What can I feed the AI? Can it read Markdown files?

Documentation URLs, uploaded `.md`, `.markdown`, `.txt` and `.csv` files, GitHub

repositories with a path filter, your resolved tickets, and curated question-and-
answer pairs. PDF is not supported yet. Knowledge can be shared across all mailboxes
or scoped to one.

### How do I know a draft is not making things up?

Every claim taken from your knowledge is linked to its source, and the draft lists
what it
 could not establish above the Send button. The model is told it cannot 
see any system state it was not given. **Try it** under AI shows the exact passages
a draft would use, with scores, so you can check what the AI knows before customers
ask.

### What is the MCP server for?

It lets an assistant you already use, such as Claude, ChatGPT or Cursor, work with
your
 ReplyPlex workspace: triage, search tickets and customers, search your knowledge
base and read reports. Sign-in is OAuth 2.1 with consent, every action is attributed
to the app in the timeline, and connected apps cannot send email unless an admin
turns that on.

### Does the plugin send my customer data to ReplyPlex?

Commerce context never leaves your site unless ReplyPlex asks for it with your API
key, one
 customer at a time, while an agent is reading that customer’s ticket. 
Nothing is copied or mirrored. The one case where your server sends something first
is portal sign-in for a signed-in WordPress user, and that request is described 
in full under External services.

### Is my store data synced to ReplyPlex?

No. Every answer is read live from your store when it is asked for. There is no 
background
 job, no schedule and no stored copy.

### Which stores and extensions work?

WooCommerce (orders; subscriptions with WooCommerce Subscriptions), Easy Digital
Downloads
 (purchases; licences with EDD Software Licensing; subscriptions with 
EDD Recurring) and FluentCart (orders; licences with FluentCart Pro). You need at
least one of them for commerce context. The settings page tells you what was detected.

### Can guests use the portal, or only registered users?

Both. A signed-in WordPress user is signed in to the portal automatically after 
a one-time
 email verification. A guest signs in with a code sent to their email
address.

### Does this include live chat?

No. ReplyPlex is email-first: tickets opened in the portal are answered by email
and the
 answer also appears in the portal.

### Will this slow down my store?

No. Nothing runs on page loads, on cron, or for visitors who never open the portal.
The
 commerce endpoint does work only while answering a request, and its queries
are capped and indexed. The portal block loads one embedded frame on the pages where
you place it.

### Does it work with full-page caching?

Commerce context and migration are unaffected. For automatic WordPress sign-in to
the
 portal, the page carrying the portal block should be excluded from full-page
caching, because the sign-in handoff is tied to the visitor’s session. If a cached
page is served, the portal still works; the visitor is simply asked for an email
code instead.

### Does the history export change my existing helpdesk?

No. It only reads. Your helpdesk keeps running exactly as before, during the export
and
 after it. The window closes on its own after 30 days and deletes its key.

### How do I revoke access?

Revoke or regenerate the API key on the settings page: the commerce endpoint refuses
every
 request from that moment. Disable the portal on the same page to remove its
embeds, and remove this site’s approval in ReplyPlex to end existing portal sessions.
Revoke a connected AI app under Settings  Developer in ReplyPlex. Deleting the plugin
removes every key and setting, on every site of a multisite network.

### Does it work on multisite?

Yes. Each site in the network has its own keys, its own portal settings and its 
own
 connection.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“ReplyPlex – AI Powered Help Desk, Customer Portal & MCP Server for WordPress Stores”
is open source software. The following people have contributed to this plugin.

Contributors

 *   [ ReplyPlex ](https://profiles.wordpress.org/replyplex/)

[Translate “ReplyPlex – AI Powered Help Desk, Customer Portal & MCP Server for WordPress Stores” into your language.](https://translate.wordpress.org/projects/wp-plugins/replyplex)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/replyplex/), check 
out the [SVN repository](https://plugins.svn.wordpress.org/replyplex/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/replyplex/) by [RSS](https://plugins.trac.wordpress.org/log/replyplex/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.1.0

 * Updated the WordPress.org listing with AI, Autopilot, knowledge and MCP documentation,
   plus new fictional screenshots, banners and icons.
 * Established verified releases from GitHub to WordPress.org. Existing commerce,
   migration and optional customer portal connections keep their settings and keys.

#### 1.0.0

 * First public release: EDD, WooCommerce and FluentCart commerce context for ReplyPlex,
   served over an API-key-authenticated REST endpoint.
 * Optional customer portal and ticket-form blocks/shortcodes, with mailbox-verified
   WordPress sign-in.
 * Separate authenticated product/licence references for the customer portal’s optional
   ticket selector.
 * The commerce card carries a link to the customer’s profile in the store’s own
   admin, and each EDD licence carries its pre-filled renewal checkout link (EDD).
 * A ReplyPlex agent with permission can deactivate a single site from an EDD licence
   without leaving the ticket. The endpoint exists only when EDD Software Licensing
   can do it, is idempotent, and every use is recorded as a note on the ReplyPlex
   conversation.
 * Move an existing helpdesk’s history to ReplyPlex — tickets, replies, notes, customers,
   agents, tags, custom fields and attachments, with their original dates and authors.
   Supports Fluent Support. Read-only, off by default, uses its own key, and closes
   itself after 30 days.
 * Upgrading from a hand-installed build: your API key still works and no reconnection
   is needed. This release adds multisite-aware cleanup on uninstall, a fully translatable
   admin screen, and restricts emitted links to http/https.

## Meta

 *  Version **1.1.0**
 *  Last updated **3 days ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 6.0 or higher **
 *  Tested up to **7.1.3**
 *  PHP version ** 7.4 or higher **
 * Tags
 * [AI](https://wordpress.org/plugins/tags/ai/)[customer portal](https://wordpress.org/plugins/tags/customer-portal/)
   [helpdesk](https://wordpress.org/plugins/tags/helpdesk/)[Support Ticket](https://wordpress.org/plugins/tags/support-ticket/)
   [woocommerce](https://wordpress.org/plugins/tags/woocommerce/)
 *  [Advanced View](https://wordpress.org/plugins/replyplex/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/replyplex/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/replyplex/reviews/)

## Contributors

 *   [ ReplyPlex ](https://profiles.wordpress.org/replyplex/)

## Support

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 [View support forum](https://wordpress.org/support/plugin/replyplex/)