This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Quip Support Free

Description

Quip Support is a complete support solution, or “Help Desk” that allows you to manage all your customer support from your WordPress dashboard.
A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

The free edition of Quip Support has the following features:

  1. Customer support ticketing system
  2. Assign tickets to staff & track progress
  3. Automatically send fully customizable emails to customer and staff for ticket updates
  4. Tickets include all messages between customer and staff, ticket status and time taken
  5. Customer dashboard for customers to manage their tickets easily
  6. Totally self contained software that doesn’t take over your WordPress dashboard

Upgrading to the paid version of Quip Support will give you these extra features:

  1. A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs
  2. The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme
  3. Create form responses, or “Templates” to send standardized emails to customers
  4. Customer satisfaction surveys can be sent on ticket completion
  5. Audit logging tracks every action relating to tickets
  6. All aspects of Quip Support are fully customizable in the settings
  7. Full customer support
  8. Regular software updates

Check out the paid version of Quip Support

We have a demo at quipcode.com where you can see all the premium features in action.

Support

The free version of Quip Support has limited support via our Support Forum. If you need assistance, our paid customers receive fast turnaround email support as well.

Installation

  1. Upload plugin to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress
  3. Follow the on screen instructions in the Quick Start documentation
  4. You’re all done, enjoy!

FAQ

You can find out more information and view the demo at quipcode.com

Reviews

Read all 2 reviews

Contributors & Developers

“Quip Support Free” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Quip Support Free” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0

  • Initial release of Quip Support Free.