Title: QuickDesk Author: Arched Published: August 17, 2026 Last modified: August 17, 2026 --- Search plugins ![](https://ps.w.org/quickdesk/assets/banner-772x250.png?rev=3650584) ![](https://ps.w.org/quickdesk/assets/icon-256x256.png?rev=3650584) # QuickDesk By [Arched](https://profiles.wordpress.org/lewisgmorris/) [Download](https://downloads.wordpress.org/plugin/quickdesk.1.2.2.zip) * [Details](https://wordpress.org/plugins/quickdesk/#description) * [Reviews](https://wordpress.org/plugins/quickdesk/#reviews) * [Installation](https://wordpress.org/plugins/quickdesk/#installation) * [Development](https://wordpress.org/plugins/quickdesk/#developers) [Support](https://wordpress.org/support/plugin/quickdesk/) ## Description QuickDesk helps you talk to website visitors and keep every conversation in one shared support inbox. This plugin gives your WordPress site QuickDesk live chat without asking you to edit your theme or paste anything into your pages. * Add live chat across your website with a simple guided connection. * Read and reply to visitor messages from your QuickDesk inbox. * Keep conversations together, so your team can see what has already been said. * Recognise logged-in customers automatically, so they do not have to introduce themselves each time they start a chat. * Manage the greeting, colour, position and working hours from QuickDesk. #### A smoother experience for returning customers If a visitor is logged in to your WordPress site, QuickDesk can recognise them automatically. Their name is ready when they open the chat and their previous conversations stay connected to them. You can switch this off at any time in Settings QuickDesk. Logged-out visitors can still use live chat normally. #### What you need You need a QuickDesk account. A free plan is available with no card and no time limit, and every feature in this WordPress plugin works on it. ### External Services This plugin connects your site to QuickDesk, a hosted live chat and support platform, in order to show the chat widget to your visitors. * Once you have connected a workspace, front-end pages load the chat widget from https://quickdesk.co.uk/widget/quickdesk.js. Your public site key is sent so QuickDesk can return the right widget settings. As with any HTTP request, the visitor’s browser also sends its IP address and user agent. Message content is sent to QuickDesk only when a visitor starts a chat. * If “Recognise logged-in users” is enabled, the display name, email address and a signed identifier of the logged-in WordPress user are sent to QuickDesk so the visitor does not have to introduce themselves. This never applies to logged- out visitors and can be switched off. * When you click Connect to QuickDesk, this site’s address is sent to QuickDesk so that you can authorise the connection. Nothing is sent before you do this: with no workspace connected, the plugin outputs nothing at all. * While an administrator has Settings QuickDesk open, this site requests https:// quickdesk.co.uk/v1/widget/config from your server so the screen can show your greeting, your colour and whether anyone is online to reply. Only your public site key is sent, no visitor data is involved, and the result is cached for two minutes. If your host blocks outgoing requests the screen says so and the widget itself is unaffected. Using this plugin requires a QuickDesk account. * Service: https://quickdesk.co.uk/ * Terms of service: https://quickdesk.co.uk/terms * Privacy policy: https://quickdesk.co.uk/privacy ## Screenshots [⌊Settings → QuickDesk before connecting: one button, and what the connection involves.⌉⌊ Settings → QuickDesk before connecting: one button, and what the connection involves .⌉[ Settings QuickDesk before connecting: one button, and what the connection involves. [⌊Approving the connection in QuickDesk.⌉⌊Approving the connection in QuickDesk.⌉[ Approving the connection in QuickDesk. [⌊Settings → QuickDesk once connected, with the logged-in user option.⌉⌊Settings → QuickDesk once connected, with the logged-in user option.⌉[ Settings QuickDesk once connected, with the logged-in user option. [⌊The chat widget on the front end.⌉⌊The chat widget on the front end.⌉[ The chat widget on the front end. ## Installation 1. In WordPress, go to Plugins Add New Plugin and search for **QuickDesk**. 2. Press Install Now, then Activate. 3. Go to Settings QuickDesk. 4. Press Connect to QuickDesk and approve the connection. ## FAQ ### Do I have to pay? No. QuickDesk has a free plan with no card and no expiry, and this plugin is fully functional on it. Nothing in the plugin is locked behind an upgrade. ### What happens if I do not connect an account? Nothing is added to your site and nothing is sent anywhere. The plugin is inert. ### Do my visitors have to be logged in? No. Logged-out visitors get the normal chat widget and can introduce themselves in the usual way. Recognising logged-in users is an extra, not a requirement. ### Can I change how the widget looks from WordPress? No, and deliberately so. Colours, position and wording live in your QuickDesk settings, so they stay the same everywhere the widget is installed. There is a link to that screen on the plugin’s settings page. ### Does this slow my site down? The widget is loaded asynchronously and mounts itself after the page has finished loading, so it does not block rendering. ### What does “Recognise logged-in users” do? It lets QuickDesk greet a signed-in customer by name and keep their chats together. It never applies to logged-out visitors, and you can switch it off at any time from Settings QuickDesk. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “QuickDesk” is open source software. The following people have contributed to this plugin. Contributors * [ Arched ](https://profiles.wordpress.org/lewisgmorris/) [Translate “QuickDesk” into your language.](https://translate.wordpress.org/projects/wp-plugins/quickdesk) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/quickdesk/), check out the [SVN repository](https://plugins.svn.wordpress.org/quickdesk/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/quickdesk/) by [RSS](https://plugins.trac.wordpress.org/log/quickdesk/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.2.2 * Added a direct Reconnect button when QuickDesk no longer recognises a site’s saved connection. #### 1.2.1 * Kept simultaneous connection attempts independent and restricted the approval hand-off to the configured QuickDesk service. #### 1.2.0 * The settings screen now shows the chat as a visitor sees it – your own greeting, your own colour, on the side it really appears – along with whether anyone is online to reply right now, the time zone your working hours use, and whether visitors can send files. It reads the same public settings a visitor’s browser reads, and the screen stays complete when a host blocks outgoing requests. * Added links through to QuickDesk from the settings screen, including for sites that have not connected yet. * Fixed the chat widget loading without its site key on WordPress 6.3 and earlier. The widget appeared on the page but could not start a conversation. It is now configured through a filter that applies on every supported WordPress version. #### 1.1.0 * Clarified ZIP installation and hardened validation of connection credentials. #### 1.0.0 * First release: one-click connection, chat widget injection, and automatic recognition of logged-in WordPress users. ## Meta * Version **1.2.2** * Last updated **2 days ago** * Active installations **Fewer than 10** * WordPress version ** 5.7 or higher ** * Tested up to **7.0.4** * PHP version ** 7.4 or higher ** * Tags * [chat widget](https://wordpress.org/plugins/tags/chat-widget/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/) [live chat](https://wordpress.org/plugins/tags/live-chat/)[support](https://wordpress.org/plugins/tags/support/) [tickets](https://wordpress.org/plugins/tags/tickets/) * [Advanced View](https://wordpress.org/plugins/quickdesk/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/quickdesk/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/quickdesk/reviews/) ## Contributors * [ Arched ](https://profiles.wordpress.org/lewisgmorris/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/quickdesk/)