Title: Purchase Contract Withdrawal Button for WooCommerce Author: jakubkasparek Published: May 28, 2026 Last modified: July 23, 2026 --- Search plugins ![](https://ps.w.org/purchase-contract-withdrawal-button-for-woocommerce/assets/ banner-772x250.png?rev=3552277) ![](https://ps.w.org/purchase-contract-withdrawal-button-for-woocommerce/assets/ icon-256x256.png?rev=3552277) # Purchase Contract Withdrawal Button for WooCommerce By [jakubkasparek](https://profiles.wordpress.org/jakubkasparek/) [Download](https://downloads.wordpress.org/plugin/purchase-contract-withdrawal-button-for-woocommerce.1.3.6.zip) * [Details](https://wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/#description) * [Reviews](https://wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/#reviews) * [Installation](https://wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/#installation) * [Development](https://wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/#developers) [Support](https://wordpress.org/support/plugin/purchase-contract-withdrawal-button-for-woocommerce/) ## Description Purchase Contract Withdrawal Button for WooCommerce adds a clearly-labeled “Withdraw from purchase contract” button to each customer’s order detail page in WooCommerce My Account. It implements the two-step submission process required by EU consumer law: the customer clicks the button, reviews their order details, optionally provides a refund bank account and reason, and then explicitly confirms. After submission: * The order is moved to a configurable status (default: On hold) * A note is added to the order with the customer’s reason and refund account * The customer receives a confirmation email * The store administrator receives a notification email with all submission details Both emails are registered as standard WooCommerce email classes and can be customized in **WooCommerce Settings Emails**. #### Legal context This plugin is designed to help merchants comply with EU Directive 2023/2673, which requires online merchants to provide consumers with a direct online function to withdraw from a contract — the same way they could enter into it. In the Czech Republic, this obligation enters into force on **19 June 2026** under § 1830a of the Civil Code (the so-called “button amendment 2.0”). Similar transposition is required across all EU member states. The plugin is not legal advice. Merchants remain responsible for ensuring their full implementation (including terms and conditions, refund processing, and goods return) complies with applicable law. #### Features * **Two-step submission** — button click form with details explicit confirmation * **Guest shortcode** — optional `[pcwb_withdrawal_form]` for non-logged-in customers( order number + billing email lookup, rate-limited) * **Configurable cooling-off period** — default 14 days, adjustable per store * **Date of delivery meta box** — admin can record when the goods were received; the cooling-off period then runs from that date (legally correct under EU law) * **Configurable eligible statuses** — choose which order statuses show the button * **Configurable post-submission status** — typically On hold or Processing * **WooCommerce email integration** — customer + admin emails as native WC_Email classes * **Admin overview** — dedicated “Withdrawals” screen under WooCommerce: filter by pending/resolved, search, date range, CSV export, per-row and bulk “Mark as resolved”, and per-row and bulk delete of a withdrawal record (removes the withdrawal data from the order without deleting the order itself) * **Order actions** — admins can submit a withdrawal on behalf of the customer ( e.g. phone request) and mark requests resolved from the order edit screen * **Translatable** — full text domain, .pot included, all 24 official EU languages bundled (Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish) * **Theme-overridable templates** — copy `templates/withdrawal-form.php` or `templates/ guest-lookup.php` into your theme to customize * **HPOS-compatible** — works with WooCommerce’s High-Performance Order Storage #### Filters and actions * `pcwb_eligible_statuses` — array of statuses where the button is shown * `pcwb_period_days` — cooling-off period override * `pcwb_period_reference_date` ($date, $order) — override the cooling-off reference date * `pcwb_new_status` — order status applied after submission * `pcwb_admin_recipient` — admin email recipient override * `pcwb_after_submit` ($order, $reason, $account, $source) — fires after a successful submission (source = customer|guest|admin) * `pcwb_after_resolve` ($order, $resolved_by_user_id) — fires when an admin marks a withdrawal resolved * `pcwb_after_delete` ($order) — fires after an admin removes a withdrawal record from an order ## Screenshots [⌊Withdrawals admin overview — filter by pending/resolved, search, date range, bulk actions, CSV export, per-row Resolve and Delete.⌉⌊Withdrawals admin overview — filter by pending/resolved, search, date range, bulk actions, CSV export, per-row Resolve and Delete.⌉[ Withdrawals admin overview — filter by pending/resolved, search, date range, bulk actions, CSV export, per-row Resolve and Delete. [⌊Order edit screen with the "Withdrawal cooling-off" meta box — set the date of delivery, see the cooling-off deadline and submission details.⌉⌊Order edit screen with the "Withdrawal cooling-off" meta box — set the date of delivery, see the cooling- off deadline and submission details.⌉[ Order edit screen with the “Withdrawal cooling-off” meta box — set the date of delivery, see the cooling-off deadline and submission details. [⌊Order actions dropdown — submit a withdrawal on behalf of the customer, or mark an existing one as resolved.⌉⌊Order actions dropdown — submit a withdrawal on behalf of the customer, or mark an existing one as resolved.⌉[ Order actions dropdown — submit a withdrawal on behalf of the customer, or mark an existing one as resolved. [⌊Guest lookup form rendered by the [pcwb_withdrawal_form] shortcode on a public page — order number + billing email.⌉⌊Guest lookup form rendered by the [pcwb_withdrawal_form] shortcode on a public page — order number + billing email.⌉[ Guest lookup form rendered by the [pcwb_withdrawal_form] shortcode on a public page— order number + billing email. [⌊Guest withdrawal form after successful lookup — pre-filled order summary, optional refund account and reason, explicit confirmation.⌉⌊Guest withdrawal form after successful lookup — pre-filled order summary, optional refund account and reason, explicit confirmation.⌉[ Guest withdrawal form after successful lookup — pre-filled order summary, optional refund account and reason, explicit confirmation. ## Installation 1. Upload the plugin folder to `/wp-content/plugins/`, or install via Plugins Add New. 2. Activate the plugin through the Plugins menu. 3. Go to **WooCommerce Withdrawal Button** to configure the cooling-off period and eligible statuses. 4. (Optional) Customize the customer and admin email templates in **WooCommerce Settings Emails**. ## FAQ ### Where does the button appear? In the customer’s My Account Orders individual order detail page, below the order table. It only appears when the order matches an eligible status and is within the configured cooling-off period. ### Can the customer submit multiple withdrawals? No. Once a withdrawal is submitted, the button is replaced with a notice showing the submission date and a contact email. ### Does the plugin issue refunds automatically? No. The plugin records the customer’s intent to withdraw — it does not move money. Refunds are processed manually (or via your payment gateway) after the goods are received. The plugin notifies the admin via email so the merchant can follow up. ### Can guest orders use the button? No. The button requires the customer to be logged in (their account must be linked to the order). This matches the typical “logged-in My Account” flow. ### How do I customize the email content? Go to **WooCommerce Settings Emails**, then select either “Withdrawal confirmation( customer)” or “Withdrawal notification (admin)”. You can edit subject, heading, and additional content. For deeper customization, copy template files from `templates/ emails/` into your theme. ### Is this plugin GDPR-compliant? The plugin only stores data the customer has explicitly submitted (reason, refund bank account) as order metadata, alongside the existing order record. It does not transmit data to third parties. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Purchase Contract Withdrawal Button for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ jakubkasparek ](https://profiles.wordpress.org/jakubkasparek/) “Purchase Contract Withdrawal Button for WooCommerce” has been translated into 1 locale. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/purchase-contract-withdrawal-button-for-woocommerce/contributors) for their contributions. [Translate “Purchase Contract Withdrawal Button for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/purchase-contract-withdrawal-button-for-woocommerce) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/purchase-contract-withdrawal-button-for-woocommerce/), check out the [SVN repository](https://plugins.svn.wordpress.org/purchase-contract-withdrawal-button-for-woocommerce/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/purchase-contract-withdrawal-button-for-woocommerce/) by [RSS](https://plugins.trac.wordpress.org/log/purchase-contract-withdrawal-button-for-woocommerce/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.3.6 * Fixed: in the My Account orders list, the withdrawal row-action button could visually run into the adjacent action buttons (“View”, invoice, …) on themes that remove the default WooCommerce button spacing. The button now keeps a small margin of its own. #### 1.3.5 * Fixed: the row-action / My Account button used the bare word “Withdraw”, which could pick up an unrelated translation of that word on some sites (e.g. showing“ Cancel” in the local language). The label now carries a translation context so it can only ever resolve to the intended withdrawal wording. #### 1.3.4 * New: the button position is now a multi-select — the withdrawal button can appear in more than one place at once (e.g. both on the order detail page and as a row action in the My Account orders list). Existing single-position settings are migrated automatically. * New: optional “Withdrawal” tab in the My Account navigation. When enabled, it adds a dedicated page listing the customer’s orders still within the cooling- off period, each with a withdrawal button. #### 1.3.3 * Fixed: the All / Pending / Resolved filter on the Withdrawals admin screen always showed every request regardless of the selected tab. State filtering is now applied reliably and works across both the legacy and HPOS order stores. * New: withdrawal records can now be deleted from the admin list (row action and bulk action). This removes the withdrawal data from the order; the order itself is not deleted and its status is left unchanged. #### 1.3.2 * Fixed: changing an order’s status (or otherwise saving an order from the edit screen) could trigger an HTTP 500 / fatal error. The cooling-off meta box saved the order inside the `woocommerce_update_order` hook, which re-entered the same save handler and caused infinite recursion. Added a re-entry guard. #### 1.3.1 * Lightweight build — the deployed package now ships only compiled `.mo` translation files. The matching `.po` source files remain in the GitHub repository for translators. #### 1.3.0 * New: bundled translations for all 24 official EU languages — Bulgarian, Croatian, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovenian, Spanish, Swedish (in addition to existing Czech and Slovak). Native-quality review via translate.wordpress.org is welcome and will override the bundled files automatically. #### 1.2.3 * Removed: “Custom button CSS” textarea setting and the `pcwb_custom_css` option. WordPress.org guidelines do not allow plugins to accept arbitrary CSS input; the bundled stylesheet remains, and themes can override styles in their own files. * Replaced inline arrow-function `sanitize_callback` for `pcwb_guest_enabled` with a named class method. #### 1.2.2 * Code quality: addressed Plugin Check warnings — annotated CSV-streaming filesystem calls, admin list-table filter parameters, and intentional WooCommerce email hooks with explanatory `phpcs:ignore` comments. * Internal: renamed template-scoped `$completed` variable to `$pcwb_completed` in admin email templates. #### 1.2.1 * Added `Requires Plugins: woocommerce` header to declare WooCommerce as a required dependency (WP 6.5+). #### 1.2.0 * New: optional `[pcwb_withdrawal_form]` shortcode for non-logged-in customers ( order number + email lookup with rate limiting, short-lived submission token). * New: dedicated “Withdrawals” admin screen under WooCommerce — list, filter (pending/ resolved/all), date range, search, bulk “Mark as resolved”, and CSV export. * New: “Withdrawal cooling-off” order meta box — enter the date the goods were delivered to make the cooling-off period start from the legally correct moment. * New: order actions — “Submit withdrawal on behalf of customer” and “Mark withdrawal as resolved”. * New filter: `pcwb_period_reference_date` to override the reference date programmatically. * New action: `pcwb_after_resolve` ($order, $resolved_by) fires when a withdrawal is marked resolved. * Internal: `PCWB_Frontend::do_submit()` and `::resolve()` are now reusable across customer, guest and admin flows. #### 1.1.0 * New: configurable button position (after order table, before order table, top of view-order page, or orders list row action). * New: Custom CSS field in settings — inject styles for the withdrawal button and form without touching theme files. * New filter: `pcwb_button_positions` to register additional hooks. #### 1.0.1 * Renamed plugin and slug to comply with WP.org plugin naming guidelines. * Fixed: replaced `esc_url_raw` with `esc_url` for displayed URL in plain text admin notification. * Updated function/class prefix to `pcwb_` / `PCWB_` for collision safety. #### 1.0.0 * Initial release. ## Meta * Version **1.3.6** * Last updated **4 days ago** * Active installations **40+** * WordPress version ** 6.0 or higher ** * Tested up to **7.0.2** * PHP version ** 7.4 or higher ** * Languages * [Czech](https://cs.wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/) and [English (US)](https://wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/). * [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/purchase-contract-withdrawal-button-for-woocommerce) * Tags * [eu](https://wordpress.org/plugins/tags/eu/)[GDPR](https://wordpress.org/plugins/tags/gdpr/) [refund](https://wordpress.org/plugins/tags/refund/)[withdrawal](https://wordpress.org/plugins/tags/withdrawal/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/purchase-contract-withdrawal-button-for-woocommerce/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/purchase-contract-withdrawal-button-for-woocommerce/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/purchase-contract-withdrawal-button-for-woocommerce/reviews/) ## Contributors * [ jakubkasparek ](https://profiles.wordpress.org/jakubkasparek/) ## Support Issues resolved in last two months: 2 out of 2 [View support forum](https://wordpress.org/support/plugin/purchase-contract-withdrawal-button-for-woocommerce/)