Octopush SMS Automation & Cart Recovery

Description

This is the official WordPress plugin of Octopush (https://octopush.com/). It is developed and owned by Octopush and connects your WooCommerce store to the Octopush SMS service. It provides SMS automation, contact management, campaigns, abandoned cart recovery with popup and inline capture, and an optional live chat widget.

Requirements

• WordPress 5.8 or higher
• PHP 7.4 or higher
• WooCommerce (for SMS automation, abandoned carts, and contact features)
• An Octopush account and API credentials (api key, sender, etc.)

Features

• SMS automation – Send SMS to customers (new order, order status) and to the shop owner
• Abandoned cart – Detect abandoned carts, capture guest contact (popup and/or inline on cart page), send timed reminders (15m, 2h, 24h, 72h) with recovery links
• Contacts – WooCommerce contacts list, sync with Octopush
• Campaigns – Send one-off SMS campaigns to WooCommerce contacts
• Reports & logs – View sent SMS and errors by context
• Live chat – Optional Octopush chat widget on the front end
• Customization – Customize abandoned cart popup and inline field (colors, text, timing)

Privacy & data

The plugin sends data to Octopush (phone numbers, names, messages) when you send SMS or sync contacts. Abandoned cart capture is optional and configurable. Document your use of Octopush and this plugin in your privacy policy. Do not track users without consent; configuring and using the plugin implies consent for the Octopush service.

External services

WordPress requires that plugins which connect to external services disclose this clearly. This plugin connects to services operated by Octopush (https://octopush.com/). Use of these services is required to send SMS, manage contacts, and display the optional live chat widget.

What the services are and what they are used for:
* Octopush API (https://api.octopush.com) – Used to send SMS messages, create and manage contact lists, sync contacts, and check account balance.
* Octopush Live Chat (https://livechat.octopush.com) – Used to load the chat widget on your site when enabled.
* Octopush central cron (https://octopush.com/wordpress-cron/) – Optional Octopush-operated service used when you turn on “automatic cron” for abandoned cart checks (or when the plugin attempts best-effort registration on activation, if this feature is available in your build). It registers your store’s external cron URL with Octopush so their infrastructure can call that URL on a schedule (for example every 5 minutes), triggering abandoned-cart processing on your site without you configuring a separate cron provider.

What data is sent and when:
* Octopush API: When you send SMS, run campaigns, sync contacts, or check connection/balance from Settings, the plugin sends to Octopush: your API credentials (email and API key), recipient phone numbers, message content, and contact data (name, phone, optional email). Data is sent only when you perform those actions.
* Octopush Live Chat: When the widget is enabled, the plugin loads the chat SDK and sends your configured website token. Chat conversations are handled by Octopush; the plugin does not send additional personal data beyond what the chat widget collects.
* Octopush central cron: When registration runs (on activation as a best-effort attempt if central cron is configured in the plugin, or when a shop manager enables automatic cron in the admin), the plugin sends an HTTPS POST with JSON to Octopush endpoints under https://octopush.com/wordpress-cron/ (for example register.php). The body includes: your site’s full external cron URL (which contains your site’s secret cron key in the query string), your site’s public home URL (HTTPS), and a shared server secret (distributed with the plugin build) used only to authenticate the request to Octopush—not your Octopush account password or API key. When you disable automatic cron, the plugin POSTs JSON to the unregister endpoint with the same cron URL, the job identifier returned at registration, and the same shared server secret. No customer personal data is sent to this service; it only coordinates HTTP requests to your own WordPress cron URL. If central cron is not configured for your build, these requests are not made and you can still use the manual external cron URL or “Run abandoned cart check now” as documented in the FAQ.

Octopush’s terms of service and privacy policy apply to data processed by these services. Terms of service and privacy policy: Use of these services is subject to Octopush terms and privacy policy. Direct links: Terms of service (CGU) https://octopush.com/conditions-generales-d-utilisation/ ; Privacy policy https://www.octopush.com/politique-de-confidentialite/ . If these URLs change, find the current links in the footer of https://www.octopush.com/ .