Title: NextOlive Chat
Author: Aftab
Published: July 6, 2026
Last modified: July 6, 2026
---
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# NextOlive Chat
By [Aftab](https://profiles.wordpress.org/nextolivejobs/)
[Download](https://downloads.wordpress.org/plugin/nextolive-chat.3.0.3.zip)
* [Details](https://wordpress.org/plugins/nextolive-chat/#description)
* [Reviews](https://wordpress.org/plugins/nextolive-chat/#reviews)
* [Installation](https://wordpress.org/plugins/nextolive-chat/#installation)
* [Development](https://wordpress.org/plugins/nextolive-chat/#developers)
[Support](https://wordpress.org/support/plugin/nextolive-chat/)
## Description
NextOlive Chat turns your WordPress site into a customer-messaging hub. Every feature
is free and fully functional — there are no locked features, usage limits, or license
checks.
* **Live chat widget** with customizable colors, position, and welcome/offline
messages.
* **Agent inbox** inside WP admin — reply to visitors, see status, take over from
AI.
* **Optional AI auto-reply** powered by OpenAI (you supply your own API key and
model). Automatic hand-off to a human on request.
* **Visitor monitoring** — see who is online and what page they are on.
* **Support tickets / offline messages** — visitors can leave a message when no
one is around; agents reply from WP admin and the customer is emailed automatically.
Status and priority management included.
* **Knowledge base** — write help articles in WordPress; visitors search them from
the chat widget, and the AI can use them to answer accurately (grounding).
* **Proactive triggers** — greet visitors based on the page they’re on, time on
site, page views, or whether they’re new/returning; optionally auto-open the
chat.
* **Departments** — route conversations to teams; optional visitor department picker;
filter the inbox by department.
* **Canned responses / shortcuts** — save reusable replies and insert them in the
inbox by typing “/shortcut”.
* **Reports & analytics** — chats/messages/visitors/tickets volume, average rating,
average first-response time, chats-per-day chart, message breakdown, rating distribution,
top sources and agent activity.
* **External embed** — paste one script tag on any website (no WordPress required);
it connects back to your WP install’s REST API.
* **Email notifications** for new chats and new tickets.
* Self-contained real-time via REST polling — no third-party account required to
run the chat.
### External services
This plugin can connect to one third-party service, and only when you explicitly
enable it. No data is sent unless you take the action described.
**OpenAI API (https://api.openai.com)**
Used only if you enable “AI auto-reply” and enter your own OpenAI API key under
NextOlive Chat Settings. When AI auto-reply is enabled and a visitor sends a chat
message, the conversation text and your configured system prompt (and, if you enable
knowledge-base grounding, excerpts of your published KB articles) are sent to OpenAI
so it can generate a reply. Nothing is sent to OpenAI while AI auto-reply is disabled
or no API key is set.
* Terms of Use: https://openai.com/policies/terms-of-use
* Privacy Policy: https://openai.com/policies/privacy-policy
No other external services are contacted.
## Installation
1. Upload the `nextolive-chat` folder to `/wp-content/plugins/`, or install it from
the Plugins screen.
2. Activate the plugin.
3. Go to **NextOlive Chat Settings** to customize the widget. AI replies are optional—
add your own OpenAI API key there to enable them.
4. To add the widget to another (non-WordPress) site, open **NextOlive Chat Install
Code** and copy the snippet.
## FAQ
### Does the chat require any paid or external account?
No. Live chat, the agent inbox, tickets, the knowledge base, reports, triggers,
departments and the embed all work entirely on your own server. The only optional
external service is OpenAI, used solely for AI auto-reply if you choose to enable
it with your own API key.
### Is the “Powered by” credit shown by default?
No. The front-end “Powered by NextOlive Chat” link is off by default. You can turn
it on under NextOlive Chat Settings if you’d like to show it.
### How does real-time work?
The widget and inbox poll the plugin’s REST API at a configurable interval. No external
real-time/WebSocket service is required.
## Reviews
There are no reviews for this plugin.
## Contributors & Developers
“NextOlive Chat” is open source software. The following people have contributed
to this plugin.
Contributors
* [ Aftab ](https://profiles.wordpress.org/nextolivejobs/)
[Translate “NextOlive Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/nextolive-chat)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/nextolive-chat/), check
out the [SVN repository](https://plugins.svn.wordpress.org/nextolive-chat/), or
subscribe to the [development log](https://plugins.trac.wordpress.org/log/nextolive-chat/)
by [RSS](https://plugins.trac.wordpress.org/log/nextolive-chat/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
#### 3.0.3
* Plugin Check pass: silenced two false-positive “unescaped DB parameter” warnings
on the conversation and ticket list queries. Both queries build their WHERE clause
only from constant fragments and pass all identifiers and values through `$wpdb-
>prepare()` (`%i`/`%s`/`%d` placeholders); no user input is interpolated into
SQL.
#### 3.0.2
* Security hardening: every custom-table query now passes its table name through`
$wpdb->prepare()` using the `%i` identifier placeholder, removing all direct
interpolation of table names into SQL. Addresses WordPress.org plugin review
feedback on unsafe SQL calls.
* Bumped the minimum WordPress version to 6.2 (required for the `%i` prepare placeholder).
#### 3.0.1
* Simplified the external-site install snippet to a standard async `