Title: Retention Core: Subscription Cancel Saver for WooCommerce Author: matthew1287 Published: September 28, 2026 Last modified: September 28, 2026 --- Search plugins ![](https://ps.w.org/msdk-retention-core/assets/banner-772x250.png?rev=3716675) ![](https://ps.w.org/msdk-retention-core/assets/icon-256x256.png?rev=3716675) # Retention Core: Subscription Cancel Saver for WooCommerce By [matthew1287](https://profiles.wordpress.org/matthew1287/) [Download](https://downloads.wordpress.org/plugin/msdk-retention-core.1.0.7.zip) * [Details](https://wordpress.org/plugins/msdk-retention-core/#description) * [Reviews](https://wordpress.org/plugins/msdk-retention-core/#reviews) * [Installation](https://wordpress.org/plugins/msdk-retention-core/#installation) * [Development](https://wordpress.org/plugins/msdk-retention-core/#developers) [Support](https://wordpress.org/support/plugin/msdk-retention-core/) ## Description Retention Core asks subscribers _why_ they are cancelling before WooCommerce Subscriptions completes the cancel on **My Account View Subscription**. This WordPress.org package is the **free** experience: * Lightweight cancel survey (vanilla JS — no jQuery on the modal) * Editable survey title, intro, and button labels * Stable cancel reason IDs stored on the subscription + order note * Cancel reason visible on the subscription edit screen in wp-admin * Optional email to the site admin when a reason is submitted * Reason tallies, top-reason insight, and CSV export under **WooCommerce Settings Retention Core** * Editable cancel reasons * Assets load only on the View Subscription screen (no shop/checkout bloat) Pro save flows (win-back offers, status banner, offer email) ship in a **separate premium package** via Freemius — they are not included in this free download. Merchant help: [user guide](https://msdk.com.au/retention-core/retention-core-user-guide/) ### Premium Features A separate premium package (not in this WordPress.org ZIP) adds: * Per-reason save offers (Step 2 modal): recurring coupon, pause, or skip next order * Gates on each offer: minimum orders, minimum months, and stop after months * Apply recurring subscription coupons (`recurring_percent` / `recurring_fee`) * Pause next payment by N billing periods, or skip one billing interval (subscription stays active) * Save results on Reports, plus a Dashboard widget for revenue recovered * Status banner on View Subscription while the offer is active * Customer email when an offer is accepted * Marketing Win-back offers CPT Upgrade: [msdk.com.au/retention-core](https://msdk.com.au/retention-core/) ## Screenshots [⌊Cancel survey on View Subscription.⌉⌊Cancel survey on View Subscription.⌉[ Cancel survey on View Subscription. [⌊Win-back offer shown before the cancel goes through (Pro).⌉⌊Win-back offer shown before the cancel goes through (Pro).⌉[ Win-back offer shown before the cancel goes through (Pro). [⌊Status banner after the subscriber accepts (Pro).⌉⌊Status banner after the subscriber accepts (Pro).⌉[ Status banner after the subscriber accepts (Pro). [⌊Cancel reason reports.⌉⌊Cancel reason reports.⌉[ Cancel reason reports. [⌊Win-back offers list (Pro).⌉⌊Win-back offers list (Pro).⌉[ Win-back offers list (Pro). [⌊Offer setup: reason, type, and recurring coupon (Pro).⌉⌊Offer setup: reason, type, and recurring coupon (Pro).⌉[ Offer setup: reason, type, and recurring coupon (Pro). ## Installation 1. Install and activate WooCommerce and WooCommerce Subscriptions. 2. Upload this plugin to `/wp-content/plugins/` or install via Plugins Add New. 3. Activate **Retention Core**. 4. Open **WooCommerce Settings Retention Core** to view reports, customize the Survey, and edit Reasons. 5. (Optional) Buy Pro and install the premium package / activate your license under** WooCommerce Retention Core Account**. ## FAQ ### Does it require WooCommerce Subscriptions? Yes. The plugin will not boot without WooCommerce Subscriptions. ### Does it slow down the shop or checkout? No. Scripts and styles enqueue only on My Account View Subscription. ### Does it create custom database tables? No. Settings live in `wp_options`; cancel data is subscription meta and order notes. ### Will cancel still work if JavaScript fails? The native Subscriptions cancel URL remains available; the survey may be skipped for that click. ### Does this plugin phone home? Licensing and optional usage opt-in are powered by Freemius. See the Freemius privacy policy and your site’s Privacy Policy suggested text after activation. You can skip opt-in and still use Free features. Optional merchant cancel-survey emails go to your WordPress admin address only. ### How do I upgrade to Pro? Buy Pro at [msdk.com.au/retention-core](https://msdk.com.au/retention-core/), then activate your license under **WooCommerce Retention Core Account** (Freemius delivers the premium package). ### What coupon types work with Pro offers? (Pro package only.) WooCommerce Subscriptions recurring coupons: Recurring Product% Discount and Recurring Product Discount. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Retention Core: Subscription Cancel Saver for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ matthew1287 ](https://profiles.wordpress.org/matthew1287/) * [ Freemius ](https://profiles.wordpress.org/freemius/) [Translate “Retention Core: Subscription Cancel Saver for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/msdk-retention-core) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/msdk-retention-core/), check out the [SVN repository](https://plugins.svn.wordpress.org/msdk-retention-core/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/msdk-retention-core/) by [RSS](https://plugins.trac.wordpress.org/log/msdk-retention-core/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.7 * Pro: Qualifying rules live on each win-back offer (minimum orders, minimum months, stop after months). The shop-wide Offer logic screen is removed. #### 1.0.6 * Pro: Skip next order. The subscription stays active and the next payment moves forward by one billing interval, so that cycle is not charged and does not ship. * Pro: Offer logic. Hide discount coupons until a subscription has enough related orders, and prefer a VIP offer after a tenure threshold. * Pro: WordPress Dashboard widget for revenue recovered, cancellations intercepted, and the top survey reason. * Help page under WooCommerce Settings Retention Core describing skip, pause, tenure rules, and the dashboard. #### 1.0.5 * Pro: Save results on Reports. Offers shown, accepted, and declined, next renewal kept, cash collected after a save, discount given, and billing deferred for pauses. #### 1.0.4 * Fix: Reasons could not be saved. An empty template row blocked the settings form. #### 1.0.3 * Plugin Check: reports CSV no longer uses direct filesystem calls, and the empty languages folder no longer ships a hidden file. #### 1.0.2 * Tested with WordPress 7.1 and WooCommerce 11.1. #### 1.0.1 * Free: editable survey copy; merchant email on cancel reason; cancel reason on subscription admin; Reports top-reason insight. #### 1.0.0 * Survey idempotency per billing cycle; Free Reports section with bars + CSV export. * WordPress.org / Freemius packaging: premium-only strip, prefixed classes (`MSDK_RC_*`), privacy policy text. * Pro (premium package): replace existing subscription coupons with plain-language notice; silent skip invalid coupons. * Pro: pause advances by billing periods with end-date guard; limited-coupon banner hides at remaining 0. #### 0.1.0 * Initial release candidate: cancel survey, tallies, Pro coupon/pause offers, status banner, offer-accepted email. ## Meta * Version **1.0.7** * Last updated **1 day ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **7.1.2** * PHP version ** 8.2 or higher ** * Tags * [cancel](https://wordpress.org/plugins/tags/cancel/)[retention](https://wordpress.org/plugins/tags/retention/) [subscriptions](https://wordpress.org/plugins/tags/subscriptions/)[survey](https://wordpress.org/plugins/tags/survey/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/msdk-retention-core/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/msdk-retention-core/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/msdk-retention-core/reviews/) ## Contributors * [ matthew1287 ](https://profiles.wordpress.org/matthew1287/) * [ Freemius ](https://profiles.wordpress.org/freemius/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/msdk-retention-core/)