LiveChat for Easy Digital Downloads

Description

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.

If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered.

With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.

LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more.

In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets.

Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.

Live chat benefits

  • Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.

  • Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.

  • Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.

  • Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.

  • Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.

Add live chat to your Easy Digital Downloads store

Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations.

Usage

The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere.

Requirements

You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our website. There’s a 14-day trial available so you can test out all of the features for free – no credit card required.

Sign up for LiveChat here!

Live Chat Features

  • Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.

  • Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.

  • Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.

  • Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.

  • Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.

  • Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.

  • Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.

  • Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.

  • Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes.

  • Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.

With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them here.

Multilingual live chat plugin

Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:

  • Arabic / العَرَبِيَّة chat plugin
  • Armenian / Հայերեն chat plugin
  • Azeri / Azərbaycan chat plugin
  • Bulgarian / български chat plugin
  • Catalan / Català chat plugin
  • Simplified Chinese / 简体中文 chat plugin
  • Traditional Chinese / 繁體中文 chat plugin
  • Croatian / Hrvatski chat plugin
  • Czech / Česky chat plugin
  • Danish / Dansk chat plugin
  • Dutch / Nederlands chat plugin
  • English chat plugin
  • Estonian / Eesti chat plugin
  • Finnish / Suomi chat plugin
  • French / Français chat plugin
  • Georgian / ქართული chat plugin
  • German / Deutsch chat plugin
  • Greek / Ελληνικά chat plugin
  • Hebrew / עברית chat plugin
  • Hungarian / Magyar chat plugin
  • Icelandic / Íslenska chat plugin
  • Indonesian / Bahasa Indonesia chat plugin
  • Italian / Italiano chat plugin
  • Japanese / 日本語 chat plugin
  • Kazakh / қазақ тілі chat plugin
  • Korean / 한국어 chat plugin
  • Latvian / Latviešu chat plugin
  • Lithuanian / Lietuvių chat plugin
  • Malaysian / Bahasa Malaysia chat plugin
  • Norwegian (bokmål) / Norsk (bokmål) chat plugin
  • Norwegian (nynorsk) / Norsk (nynorsk) chat plugin
  • Polish / Polski chat plugin
  • Portuguese / Português chat plugin
  • Brazilian Portuguese / Português brasileiro chat plugin
  • Romanian / Română chat plugin
  • Russian / Русский chat plugin
  • Serbian / Srpski chat plugin
  • Slovak / Slovenčina chat plugin
  • Slovene / Slovenščina chat plugin
  • Spanish / Español chat plugin
  • Swedish / Svenska chat plugin
  • Thai / ไทย chat plugin
  • Turkish / Türkçe chat plugin
  • Ukrainian / Українська chat plugin
  • Vietnamese / Tiếng Việt chat plugin

Press & Brand Assets

If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets.

Notes

LiveChat is the best live chat plugin for Easy Digital Downloads plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.

Testimonials

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
Michal Haze, the Head of Customer Experience at Kinguin

Documentation and Support

About us

LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.

The LiveChat ecosystem

LiveChat’s ecosystem of products includes:
LiveChat – a communication tool that allows you to chat live with your customers.
HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
ChatBot – a bot framework for AI chat bots.
Open Messaging Platform – create and monetize apps or build extensions for your own team.
Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

Screenshots

  • LiveChat is a live chat app for businesses that want to increase sales and improve customer experience.
  • LiveChat makes customer service more efficient by letting you respond to multiple chat sessions at once.
  • Live chat window can be customized to suite the style and look of your website. Social media icons can be added for social engagement.
  • LiveChat chat monitoring window can be used to gather useful information on your visitors, their activities on your site and more.
  • Live chat dashboard - a real-time glimpse of your customer service to display on a big screen.

Installation

  1. Make sure you have Easy Digital Downloads installed on your WordPress website.
  2. Upload the downloaded .zip file to WordPress plugins directory (/wp-content/plugins/).
  3. Activate the live chat plugin through the ‘Plugins’ menu in WordPress.
  4. Navigate to the “Downloads” menu on the left and select “LiveChat”.
  5. Create a new LiveChat account, or use your existing one.
  6. Choose which custom variables will be passed to LiveChat and get ready to chat.

FAQ

Do you offer a free trial?

Yes, you can test all of the features of our live chat software for 14 days.

Do you provide live chat support?

YES! You can live chat with us anytime – we are available 24/7/365!

Do I need a LiveChat account to use this live chat plugin?

Yes – you can create your live chat account here.

Can I use this live chat service on any type of website?

Yes — it is possible to add our live chat widget to any website, not just Easy Digital Downloads.

Do I need to install any additional software to use LiveChat on my Easy Digital Downloads website?

Just this live chat plugin; LiveChat works as SaaS and doesn’t require any extra service to work.

Can I place live chat on Facebook?

It is possible to add a live chat option to your Facebook page that will open a whole new channel for your customers to use.

Is there a limit to the number of chats I can have?

No, you can handle an unlimited number of live chats with any number of customers.

Is the chat window customizable?

Yes, each part of the chat window can be customized – company logo, live chat theme and more.

Do I need to stay online in to be available for chats?

Yes, you need to be logged in to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form on your Easy Digital Downloads website.

How many website visitors can contact me using this Easy Digital Downloads live chat plugin at the same time?

One live chat operator can handle up to 99 talks at the same time, regardless of the channel your customers come from – Easy Digital Downloads website, email, Facebook or other.

Is it possible to track on-site visitors through this live chat plugin?

YES! With our live chat plugin, you can see your visitors important information, such as their location, the page they are currently viewing.

Can I proactively reach out to my website visitors and offer help?

It is possible to send proactive chat invitations to your website visitors based on chat triggers, such as the number of visited pages or time spent on the website.

What can I customize in the agent app?

You can customize a range of features, like the live chat surveys, live chat theme, live chat buttons, live chat greetings, live chat canned responses, live chat tags and and some other advanced live chat settings.

What are the other integrations offered by LiveChat?

LiveChat conveniently integrates with a broad range of apps and services to ensure everything is at your fingertips. They are categorized in a various types: live chat – analytics integrations, live chat – chatbots integrations, live chat – CMS integrations, live chat – contact management integrations, live chat – CRM integrations, live chat – desktop sharing integrations, live chat – e-commerce integrations, live chat – email marketing integrations, live chat – file sharing integrations, live chat – help desk integrations, live chat – invoicing integrations, live chat – social media integrations.

Can I stay connected to my customers while on the go?

With our mobile live chat apps for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.

How can I get notified of incoming live chats?

There are sound and visual notifications available to make sure that no chat or message goes unnoticed.

How does LiveChat work after working hours?

When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

Do you track my visitors by default?

No, our plugin won’t track your visitors before you connect it with existing LiveChat license. After that, all visitors on your website will be tracked through our app. Here you can check our Privacy Policy

Do you offer any tips on how to live chat… I could check?

Definitely – head over to our website for best practices and tips on how to your company can benefit from live chat support.

How do I learn more about LiveChat, your live chat plugin?

Navigate to our website and start a chat with us!

Is there a user manual I can share with my live chat agents?

Sure – take a look at our Agent Handbook.

Do you have any reviews from your customers I could check?

Here are some live chat reviews our customers sent us.

Reviews

June 15, 2018
I'm managing several online stores for my clients and whenever they need some online tool allowing them to communicate with their own customers, LiveChat is the way to go. Glad to see that they've expanded their list of plugins with EDD – the installation through a plugin may not be a substantially easier than doing it through adding code manually but it surely saves some time. And yet again I don't need to personally modify the code with JS to include some of the chat window features that other chat providers are lacking. One click and, without my custom development, I can see the cart details right during a chat, which is great! Looking forward to see more from your guys – maybe some additional options that are normally available through JS?
February 28, 2018
Really good and dead-easy to use live chat plugin. I appreciate that, even though the company (LiveChat) provides you with the open JS-API documentation, some of the options that are available with JS API have been included directly within the plugin itself. Basically you do not have to dabble in the code, saving the time for configuring the live chat account itself. Also, the possibility to refresh the cart's value, based on an AJAX call, is kinda awesome – not overloading the resources of my server is always a nice touch when using additional assets. I also like the fact that, after setting up the account with LiveChat, there are some additional apps within the software itself, so I can for example integrate the chat window with my Facebook page and Hubspot CRM – awesome sauce! Looking forward to see how the plugin (and the software) will develop in the future – for now I'm glad I have chosen LiveChat! Wishing thought that they would either redesign or slightly change their ticketing system. It's OK (I guess) but it's missing some of the useful features available on the market.
Read all 2 reviews

Contributors & Developers

“LiveChat for Easy Digital Downloads” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.4.2

  • plugin usage tracking enhancements

1.4.1

  • more secure way of displaying deactivation feedback modal

1.4.0

  • plugin redesign
  • deactivation feedback modal