WordPress.org

Plugin Directory

Test out the new Plugin Directory and let us know what you think.

Key4ce osTicket Bridge

Get your own advanced ticket system in WordPress and Integrate osTicket into your wordpress site. Works with osTicket 1.9.3 - 1.10

Prerequisites:

  • Make sure that osTicket is installed
  • Make sure that your osTicket version is 1.9.3 to 1.9.14, and v1.10 (all subversions should work).
  • osTicket can be downloaded from http://osticket.com/download
  • For Attachments to work with the Key4ce osTicket Bridge plugin, please download and configure the osTicket plugin: Storage :: Attachments on the Filesystem.
  • osTicket Storage :: Attachments on the Filesystem plugin can be downloaded here: http://osticket.com/download/go?dl=plugin%2Fstorage-fs.phar
  • Our plugin will make use of Department, help topic alert & Email settings. Please set them carefully in osTicket settings.
  • Create a Contact Ticket Page. This is the page the plugin will modify and AUTOMATICALLY insert the [addoscontact] shortcode which will display a contact form which allows guests to submit tickets.
  • Create a Thank You Page for all ticket submissions.
  • Make sure the email template subject matches your osticket email subjects.
  • Fill in google's re-captcha code for contact page.

Shortcodes:

[addosticket] Ticket listing and creation of tickets for logged in customers/clients (see Screenshots tab). [addoscontact] Guest ticket submission form with CAPTCHA (a WordPress user login is not required to submit a ticket - see Screenshots tab). [addosopenticketcount] Display the amount of open tickets for the logged in user anywhere in wordpress.

Install Instructions:

  1. Install key4ce-osticket-bridge folder to the /wp-content/plugins/ directory.
  2. Activate the plugin through the "Plugins" menu in WordPress.
  3. osTicket Bridge plugin settings are located in Dashboard--> Tickets --> osT-Config (DO NOT name your "Landing Page Name" the same name as the folder you have osTicket installed).
  4. osTicket DB configuration settings are located in Dashboard--> Tickets --> Settings
  5. Email template settings are located in Dashboard--> Tickets--> Email Templates
  6. Add a contact page and a thank you page for [addoscontact]
  7. Set the landing page (ticket list + create ticket page)
  8. Set the contact page and Contact thank you page
  9. Set googles re-captcha keys for the contact page (can be found at: https://www.google.com/recaptcha/admin#list)

IMPORTANT NOTE:

You CANNOT use the shortcode: [addosticket] and [addoscontact] on more than one page. Please make sure you select the corresponding pages you applied the shortcodes to in the osTicket Bridge plugin settings (located in Dashboard--> Tickets --> osT-Config).

Requires: 3.5 or higher
Compatible up to: 4.7.1
Last Updated: 1 month ago
Active Installs: 600+

Ratings

4.5 out of 5 stars

Support

1 of 3 support threads in the last two months have been marked resolved.

Got something to say? Need help?

Compatibility

+
=
Not enough data

0 people say it works.
0 people say it's broken.

100,3,3 100,1,1 100,1,1
100,1,1
100,1,1 100,1,1
100,2,2
100,1,1
100,1,1 100,1,1
100,1,1
100,1,1
100,2,2
0,1,0
100,1,1