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Key4ce osTicket Bridge

Get your own advanced ticket system in WordPress and Integrate osTicket into your wordpress site. Works with osTicket 1.9.3 - 1.10


  • Make sure that osTicket is installed
  • Make sure that your osTicket version is 1.9.3 to 1.9.14, and v1.10 (all subversions should work).
  • osTicket can be downloaded from http://osticket.com/download
  • For Attachments to work with the Key4ce osTicket Bridge plugin, please download and configure the osTicket plugin: Storage :: Attachments on the Filesystem.
  • osTicket Storage :: Attachments on the Filesystem plugin can be downloaded here: http://osticket.com/download/go?dl=plugin%2Fstorage-fs.phar
  • Our plugin will make use of Department, help topic alert & Email settings. Please set them carefully in osTicket settings.
  • Create a Contact Ticket Page. This is the page the plugin will modify and AUTOMATICALLY insert the [addoscontact] shortcode which will display a contact form which allows guests to submit tickets.
  • Create a Thank You Page for all ticket submissions.
  • Make sure the email template subject matches your osticket email subjects.
  • Fill in google's re-captcha code for contact page.


[addosticket] Ticket listing and creation of tickets for logged in customers/clients (see Screenshots tab). [addoscontact] Guest ticket submission form with CAPTCHA (a WordPress user login is not required to submit a ticket - see Screenshots tab). [addosopenticketcount] Display the amount of open tickets for the logged in user anywhere in wordpress.

Install Instructions:

  1. Install key4ce-osticket-bridge folder to the /wp-content/plugins/ directory.
  2. Activate the plugin through the "Plugins" menu in WordPress.
  3. osTicket Bridge plugin settings are located in Dashboard--> Tickets --> osT-Config (DO NOT name your "Landing Page Name" the same name as the folder you have osTicket installed).
  4. osTicket DB configuration settings are located in Dashboard--> Tickets --> Settings
  5. Email template settings are located in Dashboard--> Tickets--> Email Templates
  6. Add a contact page and a thank you page for [addoscontact]
  7. Set the landing page (ticket list + create ticket page)
  8. Set the contact page and Contact thank you page
  9. Set googles re-captcha keys for the contact page (can be found at: https://www.google.com/recaptcha/admin#list)


You CANNOT use the shortcode: [addosticket] and [addoscontact] on more than one page. Please make sure you select the corresponding pages you applied the shortcodes to in the osTicket Bridge plugin settings (located in Dashboard--> Tickets --> osT-Config).

Requires: 3.5 or higher
Compatible up to: 4.7.1
Last Updated: 1 month ago
Active Installs: 600+


4.5 out of 5 stars


1 of 3 support threads in the last two months have been marked resolved.

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