Real ID: Verify Customer Identities on WooCommerce

Description

Unlock more revenue with ID verification

Real ID digitally proves your customer’s real identities using a photo ID and facial biometrics. Now you can fulfill any order with confidence. It’s a perfect use case for:

  • Completing orders with age restrictions
  • Selling high cost goods
  • Vetting customers renting goods
  • Validating customers in high risk markets like alcohol, cannabis, vaping and smoking accessories

Real ID’s document verification helps remove friction during fulfillment quickly and easily detecting whether a government-issued ID is genuine or fraudulent. All the user needs to do is take a photo of their ID and a selfie on their mobile device.

Fraud Detection apps rely on incomplete information

Existing anti-fraud tools rely on small pieces of a customer’s identity like email, IP address & billing information. This doesn’t give a perfect picture of your customer, and leads to false flags of paying customers. In blocking potentially fraudulent purchases, you also stop some legitimate ones.

Real ID’s identity verification solution lets you verify legitimate users caught in the crossfire, and unlock more revenue.

How does it work?

Real ID uses cutting edge A.I. to verify the authenticity of the ID and instantly match the face on the ID to the submitted selfie by the customer.

That way, even if a fraudster had access to a stolen physical ID, they can’t beat an ID check.

How does ID verification help your business?

With your customers’ verified ID & selfie photos, you’re able to prove their shipping address. This gives you far more weight on your side of the court during chargeback disputes. Even further, this practice totally eliminates “friendly fraud” losses.

And if you need to do age verification checks for purchases of restricted goods – Real ID’s document verification takes care of that too. We’ll confirm a user’s date of birth by verifying their ID to help you manage and reduce risks at checkout.

We handle the GDPR compliance

You won’t have to worry about GDPR compliance either, no data is stored on your end. We securely store all IDs and respect all data deletion requests.

We cover hundreds of countries around the world

Expand your market with confidence knowing that Real ID can verify hundreds of countries ID’s including:

  • United States
  • Canada
  • Great Britain
  • Mexico
  • China
  • Australia
  • Japan
  • Germany
  • Russia
  • And much more

Real ID can verify documents such as:

  • Passports
  • Drivers Licenses
  • National IDs
  • Visas
  • And much more

Setting up document or biometric verification on your platform will help you make sure the user trying to make a purchase is legitimate—and not a fraudster.

Screenshots

  • Real ID verifies your customer's identity with photo uploads
  • Send customizable ID checks to customers via SMS or Email
  • Automatically require verification of high risk orders
  • View the complete breakdown of ID photos & authenticity scores
  • Customize ID verification check branding colors and logo
  • Integrates in your checkout experience. No coding required!

Installation

  1. Upload real-id-wc.zip to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress

FAQ

How does it work?

Real ID uses machine learning technology to identify the authenticity of your customer’s IDs.

Your customers are sent a unique URL to their mobile device by email or SMS. This link opens a secure connection to allow the customer to upload a photo of their ID.

Once we receive the image, our combination of OCR (optical recognition technology) and image recognition will determine if the ID is legitimate.

What kind of ID documents can be used for an ID check?

Real ID supports dozens of ID documents from hundreds of different countries. Supported documents include:

  • Driver’s Licenses
  • Passports
  • Insurance Cards
  • Concealed Carry Licenses

Citizenship Documents

Canada
Portugal

Commerical Licenses

US

Drivers Licenses

Argentina
Austrailia
Bermuda
Brazil
Belarus
Canada
Colombia
Croatia
Germany
France
Great Britain
Hong Kong
Ireland
Italy
Lithuania
Peru
Romania
Singapore
Slovakia
Thailand
Ukraine
United States
South Africa

Passports

Argentina
Austrailia
Bahamas
Bermuda
Belarus
Brazil
Canada
Cameroon
Canada
Colombia
Germany
Denmark
France
Great Britain
Ghana
Hong Kong
Honduras
Indonesia
Ireland
India
Iraq
Italy
Jamaica
Japan
Korea
Macao
Mexico
Malaysia
Nigeria
New Zealand
Peru
Phillipines
Russia
Singapore
Thailand
Ukraine
United States
Vietnam
South Africa

Driver’s License Permits

Canada
Great Britain
United States

Employment Documents

United States

Global Entry

United States

Firearm Permits

Canada
United States

Health Insurance Documents

Canada

National Identification Cards

United Arab Emirates
Argentina
Austrailia
Belarus
Canada
Germany
Spain
France
India
Indonesia
Iraq
Mexico
Peru
Singapore
Slovakia
Turkey
United States
Vietnam
South Africa

Nexus

United States

Passport Card

United States

Residency Cards

Belarus
Canada
Great Britain
Hong Kong
Peru
United States
Vietnam

Visas

United States

Don’t see the card or country you need to verify? Let us know. We’d be happy to help.

Why would I want my customer to submit a headshot with their ID photo?

Real ID gives you the choice to enable facial recognition scanning in addition to the ID document photo.

It’s an option for higher risk transactions to protect against the possibility of using a phyiscally stolen ID. By requiring a headshot of the ID document owner with the ID document, we can verify the photos match.

For example, even if a bad actor had possession of a stolen credit card and matching license – they would not be able to trick face matching to identify them.

We use video liveness tests to verify that the photos are legitimate and not taken from social media or other online sources.

How are the uploading of IDs and photos secured?

Real ID encrypts the connection from your customers mobile devices. This protects their data from being intercepted by bad actors.

You don’t have to think about compliance, Real ID stores your customer’s securely in our database.

You’re always in control over what data you’d like to keep. Delete your customer’s ID or headshot photos at any time in the app.

How much does it cost?

We offer several different plans to meet your needs. Check out the pricing page for more details.

My customer says they can’t open their ID check. What should I do?

We’re happy to troubleshoot. Please contact us, or email us or chat with us in-app for support.

Can I delete my customers photos after they have been verified?

Protecting your customers privacy is very important to us. That’s why we offer an option in any ID check to delete your customer’s photos safely and permanently.

You can reassure your customers that their IDs will be wiped after they’ve verified their ID.

What kind of information can I see in the dashboard?

Real ID automatically reads the text on any given document. Depending on the level of detail the document provides you can expect to read data such as:

First Name
Last Name
Address
Age
City
State
Issuing Country of the ID
Issuing State of the ID
Unique License or Document ID

Additionally you can use these pieces of information to verify that the customer is qualified for the purchase. Or that their billing & shipping information matches their ID.

Can I automatically require ID verification only on high risk orders?

Real ID offers a “sit and forget” customer verification process so you can require ID verification automatically on high risk orders.

You can enable rules to automatically trigger ID verification checks to your customers.

Total Order Price - depending on the amount of the total price of the order, you can trigger an ID check.
Mistmatching Shipping to Billing Address - if an order's shipping and billing address do not match, it's a sign of potential credit card fraud. Real ID can automatically verify these orders.
High risk - if an order is detected as medium or high risk by Shopify or other 3rd party anti-fraud apps, trigger an ID verification check.
And many more options. Learn more here.

At what point during verification am I charged for a check?

Checks are counted when they are created. Whether it be by a manual link sent my phone or SMS, or automatically by your configured rules.

This is because we deter fraudulent, underage or unqualified purchases even if the customer doesn’t provide their ID. By showing your store is secured against fraud with an ID check link, you’ve mitigated your risk of a fraudulent chargeback or purchase.

It’s our policy to not refund on checks that have already been sent regardless if the customer failed the ID check or failed to submit any documents.

If I turn on automatic ID checking, will repeat customers receive ID checks twice?

There’s an additional setting in the dashboard that allows you to only require ID verification once from your repeat customers.

That way you can reduce friction even further and keep your trusted customers from having to do multiple ID checks.

I need to require my customer’s signature for orders in addition to ID verification – can Real ID help?

Yes, easy & intuitive electronic signatures are available in Real ID. You can enable signature captures for ID verification checks. You’ll be able to view and download your customers signatures right in the dashboard.

No code required to turn on or disable this feature.

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Contributors & Developers

“Real ID: Verify Customer Identities on WooCommerce” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0.6

  • Adding a new onboarding experience
  • Adding public assets directory and PHP pathing

1.0.5

  • Fixing PHP vendor autoloading path issues with certain hosts
  • Fixing casing on WC integration class

1.0.4

  • Adding ability to check all orders
  • Adding ability to customize ID check branding and white label ID checks
  • Normalizing ID check statuses

1.0.3

  • Adding check status badge to the admin orders page

1.0.2

  • Updating listing banner, logo and screenshots
  • Including help chat

1.0.1

  • Fixing app distrution by including 3rd party dependencies and builds

1.0

  • First public release.