Title: Grip Chatbot
Author: ibis studio k.k.
Published: <strong>July 28, 2026</strong>
Last modified: July 28, 2026

---

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# Grip Chatbot

 By [ibis studio k.k.](https://profiles.wordpress.org/gripspace/)

[Download](https://downloads.wordpress.org/plugin/grip-chatbot.1.0.16.zip)

 * [Details](https://wordpress.org/plugins/grip-chatbot/#description)
 * [Reviews](https://wordpress.org/plugins/grip-chatbot/#reviews)
 *  [Installation](https://wordpress.org/plugins/grip-chatbot/#installation)
 * [Development](https://wordpress.org/plugins/grip-chatbot/#developers)

 [Support](https://wordpress.org/support/plugin/grip-chatbot/)

## Description

Grip Chatbot lets you build no-code chat widgets with a visual scenario builder (
messages, choice buttons, text input, lead-capture forms and link buttons) and display
them on your site by page URL, timing (immediately / on scroll / after a stay / 
on exit intent) and device. Chatbots work on their own — no account required. Form
submissions are stored in WordPress. When you connect the external service grip 
space, linked chatbots are delivered and measured (views, opens, answers, conversions)
through grip, and higher plans can target chatbots by region.

 * Build chat scenarios without writing code, using a visual builder.
 * Step types: message, choice buttons (branching), text input, lead form, link 
   button.
 * Appearance: launcher bubble (color, size, position, greeting, pulse, badge, entrance),
   chat window, avatar (none / site logo / uploaded image).
 * Display rules: page URL (exact or prefix), timing, display period.
 * Works standalone. Connect grip space (optional) to deliver and measure linked
   chatbots.
 * Data is sent to grip space only for chatbots you explicitly link, and only when
   access measurement is enabled.

Site owners should appropriately describe the handling of visitor personal data (
including entrustment to the service below) in their own privacy policy.

### External services

This plugin relies on the following third-party/external services. No visitor data
is sent unless the relevant feature is used.

#### grip space (chatbot delivery, measurement and account service)

grip space is the service this plugin connects to for account creation, chatbot 
delivery and measurement. It is provided by ibis studio K.K. The API endpoints are`
https://n246.grip.space/api/v1` (account, chatbot delivery and measurement) and `
https://api-db.grip.website/api` (public industry master list used for region/industry
targeting).

 * **On sign-up / connect** (when you register or link an account from the admin):
   the company name, email address, phone number you enter, and your site URL are
   sent to grip space to create or link the account.
 * **When editing targeting in the admin**: the plugin fetches the industry master
   list from `https://api-db.grip.website/api/industries.json`. This is a read-only
   request for a public reference list; no personal or visitor data is sent.
 * **When you link a chatbot to grip** (opt-in, per chatbot): the chatbot’s scenario
   and display rules are uploaded to grip space so it can be delivered through the
   grip measurement tag. For a linked AI Q&A chatbot, the reference PDF files you
   uploaded are also sent to grip space so grip can answer visitor questions grounded
   on them.
 * **When access measurement is enabled** (off by default; it turns on automatically
   when you link a chatbot): the inserted measurement tag (`ma_tool.js`) sends visitor
   access data (page views, referrer, user agent, IP-derived company/region) to 
   grip space, where it is stored and used to deliver and measure linked chatbots.

Terms of Service: https://grip.website/terms — Privacy Policy: https://grip.website/
privacypolicy

#### Google Gemini API (AI Q&A answering, optional)

Used only for the AI Q&A step and only when you add your own Gemini API key under
Settings  AI features. It is provided by Google LLC. The API endpoint is `https://
generativelanguage.googleapis.com`.

 * **When a visitor asks a question in an unlinked AI Q&A chatbot** (opt-in; requires
   your own API key and at least one reference PDF): the visitor’s question and 
   the reference PDF content you uploaded are sent to the Gemini API to generate
   an answer grounded on those PDFs. Answers for grip-linked chatbots are handled
   by grip space instead (see above), not by this direct Gemini call.

Terms of Service: https://ai.google.dev/gemini-api/terms — Privacy Policy: https://
policies.google.com/privacy

### Third-party libraries

This plugin bundles the following open-source library (official distribution build),
used only in the admin:

 * Chart.js (MIT License) — report charts. https://github.com/chartjs/Chart.js

## Installation

 1. Upload and activate the plugin.
 2. Open the “Grip Chatbot” menu in the WordPress admin.
 3. Create a chatbot from “Chatbots”  “Add New”, pick a template and edit the scenario,
    appearance and rules, then publish it. Chatbots are delivered by the plugin itself;
    a grip space account is not required.
 4. (Optional) To deliver and measure a chatbot through grip space, connect from the“
    Settings” screen and link the chatbot. When you link a chatbot, access measurement
    turns on automatically.

## FAQ

### Do I need a grip space account to show a chatbot?

No. Chatbots are created and displayed by the plugin itself and work without any
account. A grip space connection is only needed if you want grip to deliver and 
measure linked chatbots or to target by region.

### Where are form submissions stored?

For standalone (unlinked) chatbots, lead-form submissions are stored in WordPress
and shown on the “Leads” screen. For linked chatbots, submissions are handled by
grip space.

### Does it work with any theme?

Yes. The chat widget is added via the standard `wp_footer` hook and the styles/scripts
are enqueued, so it works with standard themes that call `wp_footer()`.

### What happens to my data when I delete the plugin?

Disconnecting before deletion revokes the grip space token. On uninstall, the plugin
only removes its transient cache; your chatbots, leads and connection settings are
kept.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“Grip Chatbot” is open source software. The following people have contributed to
this plugin.

Contributors

 *   [ ibis studio k.k. ](https://profiles.wordpress.org/gripspace/)

[Translate “Grip Chatbot” into your language.](https://translate.wordpress.org/projects/wp-plugins/grip-chatbot)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/grip-chatbot/), check
out the [SVN repository](https://plugins.svn.wordpress.org/grip-chatbot/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/grip-chatbot/) by
[RSS](https://plugins.trac.wordpress.org/log/grip-chatbot/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.16

 * Security: the public REST endpoints (log / lead / qa) now verify a REST nonce(
   in addition to the existing per-IP rate limiting and question-length cap) to 
   reduce cross-site and automated abuse.
 * Security: scenario/rule data received on save (both the editor save and the “
   create from template” action) is now recursively sanitized before it is stored.
 * Enqueue: the small inline style on the chatbots list screen is now added via `
   wp_add_inline_style()` instead of a raw `<style>` tag.
 * i18n: removed `load_plugin_textdomain()` (WordPress loads translations automatically
   since 4.6) and removed the bundled translation files so translations are served
   from translate.wordpress.org.
 * Docs: documented the `api-db.grip.website` industry-master endpoint under “External
   services”.

#### 1.0.15

 * Security: uploaded AI Q&A reference PDFs (in `wp-content/uploads/grip-chatbot/`)
   are now protected from direct web access with an `.htaccess` deny rule and an
   index file. The PDFs are read server-side only (locally for AI answers, or via
   grip when linked), so this does not affect delivery. The protection is applied
   on activation and on each upload.
 * Display rules: a chatbot with no display URL set is no longer shown on every 
   page. As in the main app, a URL rule is required for a chatbot to appear; to 
   show it site-wide, add a prefix-match rule on your site root. This fixes chatbots
   unexpectedly appearing on all pages.

#### 1.0.14

 * AI Q&A + grip linking: when you link an AI Q&A chatbot to grip, its reference
   PDFs are now uploaded to grip space so grip answers visitor questions grounded
   on the same PDFs (matching the standalone behaviour). The new data flow is documented
   under “External services”.
 * AI Q&A: added a “Max answers” setting (matching the main app). After the AI has
   answered that many times, the chat shows the CTA (message + button) instead of
   another input, so you can guide visitors to a contact page. The CTA is also used
   as a fallback when AI answers are unavailable.
 * AI Q&A: the visitor’s question box is now a multi-line text area (Enter to send,
   Shift+Enter for a new line), matching the main app.
 * Editor: the Publish control in the chatbot editor is now a toggle switch, consistent
   with the other settings.

#### 1.0.13

 * Add New: added a “FAQ (AI Q&A)” template so you can create an AI Q&A chatbot 
   in one click.
 * Scenario flow editor: added a “Generate with AI” button inside the editor (matching
   the main app).
 * grip linking: unpublishing a grip-linked chatbot now also hides it on grip (the
   visibility sync now targets chatbots, not only banners), so an unpublished chatbot
   no longer keeps showing via the grip measurement tag.
 * AI features: the default Gemini model is now **gemini-3.5-flash-lite**, with **
   gemini-3.6-flash** selectable as a higher-quality option. The model is chosen
   from a dropdown of supported models (the previous free-text field and the retired
   gemini-2.5-flash have been removed, since gemini-2.5-flash is no longer available
   to new API users).
 * Avatar: removed the “Site logo / icon” option; the avatar is now “None” or an
   uploaded image.
 * Code quality: replaced heredoc syntax with standard string concatenation to pass
   the WordPress Plugin Check.

#### 1.0.12

 * AI features (optional): bring your own Gemini API key (Google AI Studio) under
   Settings  AI features. The key is stored server-side and never exposed to the
   front end.
 * Scenario builder: new “AI Q&A” step — upload reference PDFs and pick a tone; 
   visitors can ask free-text questions and the AI answers grounded only in those
   PDFs (via the Gemini Files API, with an inline fallback for small files). When
   no key/PDF is set, the step falls back to a configurable link button.
 * Scenario builder: “Generate with AI” — describe the goal, tone, info to collect
   and CTA, and the AI drafts a full step flow (replace or append) after reading
   the given site URL for context.
 * Security: the public Q&A endpoint is rate-limited per IP (per-minute and per-
   day) with a question-length cap; reference PDF file paths are no longer emitted
   in the front-end scenario JSON.

#### 1.0.11

 * Admin: warn when another grip plugin (Popup Banner / Contact Form) is connected
   to a different grip account or site. Because all grip plugins load one shared
   measurement tag, mixing accounts/sites would leave some linked measures uncounted;
   the notice prompts you to connect them all to the same account and site.

#### 1.0.10

 * Lead notification emails / Leads list: fix the split name field showing an inconsistent
   label (the family-name part was labelled with the whole field name while the 
   given-name part used a generic default). Both parts now read ” (family name)”/”(
   given name)”.
 * Added optional diagnostic logging in the lead-mail routine (only active when `
   WP_DEBUG` is on) to record whether notifications were sent and the `wp_mail()`
   result.

#### 1.0.9

 * Email settings: the admin-notification and auto-reply toggles now open a configuration
   modal (matching the grip app), where you can set the recipient / CC / BCC, subject
   and body. The body supports `{values}`, `{conversation}` and `{page}` placeholders;
   leaving a field empty keeps the built-in default template.
 * Scenario builder: draw the merge-connector line when two choices point to the
   same next step, matching the grip app flow view.

#### 1.0.0

 * Initial release: no-code chatbot builder (message / choices / input / lead form/
   link steps) with page-URL, timing and period rules; launcher bubble, chat window
   and avatar styling; local lead capture; optional grip space connection for delivery
   and measurement.
 * All styles and scripts are enqueued via `wp_enqueue_style()` / `wp_enqueue_script()`;
   the plugin does not print raw inline `<script>` or `<style>`. Access measurement
   is off by default (opt-in). The external service (grip space) is documented above.

## Meta

 *  Version **1.0.16**
 *  Last updated **16 hours ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 5.8 or higher **
 *  Tested up to **7.0.2**
 *  PHP version ** 7.4 or higher **
 * Tags
 * [chat](https://wordpress.org/plugins/tags/chat/)[chatbot](https://wordpress.org/plugins/tags/chatbot/)
   [conversation](https://wordpress.org/plugins/tags/conversation/)[lead generation](https://wordpress.org/plugins/tags/lead-generation/)
   [widget](https://wordpress.org/plugins/tags/widget/)
 *  [Advanced View](https://wordpress.org/plugins/grip-chatbot/advanced/)

## Ratings

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## Contributors

 *   [ ibis studio k.k. ](https://profiles.wordpress.org/gripspace/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/grip-chatbot/)