Title: WP Gravity Forms FreshDesk Plugin Author: CRM Perks Published: March 27, 2018 Last modified: December 15, 2025 --- Search plugins ![](https://ps.w.org/gf-freshdesk/assets/banner-772x250.png?rev=2629453) ![](https://ps.w.org/gf-freshdesk/assets/icon-256x256.png?rev=2629453) # WP Gravity Forms FreshDesk Plugin By [CRM Perks](https://profiles.wordpress.org/crmperks/) [Download](https://downloads.wordpress.org/plugin/gf-freshdesk.1.3.6.zip) * [Details](https://wordpress.org/plugins/gf-freshdesk/#description) * [Reviews](https://wordpress.org/plugins/gf-freshdesk/#reviews) * [Development](https://wordpress.org/plugins/gf-freshdesk/#developers) [Support](https://wordpress.org/support/plugin/gf-freshdesk/) ## Description This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at [crmperks.com](https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-freshdesk-plugin?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme) **Need FreshDesk Plugin for Woocommerce or Contact Form 7 ?** * [Woocommerce FreshDesk Plugin](https://www.crmperks.com/plugins/woocommerce-plugins/woocommerce-freshdesk-plugin/?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme) * [Contact Form 7 FreshDesk](https://www.crmperks.com/plugins/contact-form-plugins/contact-form-freshdesk-plugin/?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme) **Connect FreshDesk** You can connect FreshDesk account to any Form by simply entering FreshDesk API key. **Mapping Ticket Fields** You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields. **Primary Key** Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field. **Error Reporting** If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address. **CRM Logs** Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk. **Export Logs** You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes. **Full Synchronization** All local entries are fully synchronized with Freshdesk entries. If you update/delete/ restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk. **Filter Entries** By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk. **Ticket Notes** You can send one to many fields as a Ticket Note in Freshdesk. **Task Status and Priority** You can choose ticket status and priority for new Tickets in Freshdesk. > **Premium Version.** > Gravity Forms FreshDesk Plugin has a Premium version which comes with several > additional benefits. [Upgrade to Pro version](https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-freshdesk-plugin?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme) > * Create Contacts and Companies. > * Ticket tag field. > * Ticket attachment field. > * Custom fields field. > * Phone Number field. > * Lookup customer’s email using email lookup apis. We support all good email > lookup apis. > * 20+ premium addons > [Upgrade to Pro version](https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-freshdesk-plugin/) **Premium Addons** We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.[View All Add-ons](https://www.crmperks.com/add-ons/?utm_medium=referral&utm_source=wordpress&utm_campaign=GF+FresDesk+Readme&utm_content=GF) **Want to send data to other crm** We have Premium Extensions for 20+ CRMs.[View All CRM Extensions](https://www.crmperks.com/plugin-category/gravity-forms-plugins/?utm_source=wordpress&utm_medium=directory&utm_campaign=freshdesk_readme) ## Screenshots [⌊Connect Multiple FreshDesk Accounts.⌉⌊Connect Multiple FreshDesk Accounts.⌉[ Connect Multiple FreshDesk Accounts. [⌊Map FreshDesk Fields to Gravity Forms fields.⌉⌊Map FreshDesk Fields to Gravity Forms fields.⌉[ Map FreshDesk Fields to Gravity Forms fields. [⌊Create New Entry in FreshDesk or Update Old Entry searched By Primary key.⌉⌊Create New Entry in FreshDesk or Update Old Entry searched By Primary key.⌉[ Create New Entry in FreshDesk or Update Old Entry searched By Primary key. [⌊Filter Entries.⌉⌊Filter Entries.⌉[ Filter Entries. [⌊Entries Sent to FreshDesk.⌉⌊Entries Sent to FreshDesk.⌉[ Entries Sent to FreshDesk. ## FAQ ### Where can I get support? Our team provides free support at [https://www.crmperks.com/contact-us/](https://www.crmperks.com/contact-us/). ## Reviews ![](https://secure.gravatar.com/avatar/a337c6c1c7e1dcd333245d4382a18600e003548e630a67bbf9db3945af4143fc? s=60&d=retro&r=g) ### 󠀁[Functions as described, fantastic support](https://wordpress.org/support/topic/functions-as-described-fantastic-support/)󠁿 [bertiebrandt](https://profiles.wordpress.org/bertiebrandt/) September 14, 2023 Easy to set up and configure. Had a couple of difficulties when it came to deploying to prod but Sam was very responsive and sent through instructions quickly. ![](https://secure.gravatar.com/avatar/32e3d2bb7a7edb64191fa775be6cd256802eaf1c98741c76761f67d37eab7d2e? s=60&d=retro&r=g) ### 󠀁[Good functionality, good support](https://wordpress.org/support/topic/good-functionality-good-support/)󠁿 [Tumn1s](https://profiles.wordpress.org/tumn1s/) September 11, 2023 Solid plugin that does what it’s supposed to. Samer has offered great support and graciously received feedback. Props to him for being receptive to making changes to improve the plugin! ![](https://secure.gravatar.com/avatar/4b87410f2e905f3bcba7317f157d8f0b4d277bdaff21cac6887648262681d693? s=60&d=retro&r=g) ### 󠀁[Decent feature with good support](https://wordpress.org/support/topic/decent-feature-with-good-support/)󠁿 [cheneychang1102](https://profiles.wordpress.org/cheneychang1102/) December 16, 2022 We use this plugin everyday to integrate Gravity Form with Freshdesk. It’s a powerful and effective plugin plus very good support. ![](https://secure.gravatar.com/avatar/996e531ff43952eca44642ea827ba7ee494cf165cecf6d62326fdbb8c219ae15? s=60&d=retro&r=g) ### 󠀁[It works as promised!](https://wordpress.org/support/topic/it-works-as-promised-6/)󠁿 [Marcus](https://profiles.wordpress.org/yaygr/) November 28, 2022 This plugin provides ultimate flexibility in offering the best customer service experience possible. It does the job! We’ve used it on several sites and relayed tens of thousands of submissions to Freshdesk without error. ![](https://secure.gravatar.com/avatar/4cb66d56f57e5f90f71ebd30359a386d1844e902a0e6714d897bce510a01198c? s=60&d=retro&r=g) ### 󠀁[Highly configurable and excellent support](https://wordpress.org/support/topic/highly-configurable-and-excellent-support/)󠁿 [tonzas](https://profiles.wordpress.org/tonzas/) September 29, 2022 Plugin is easy to use and its highly configurable with Freshdesk. Need to mention also the great support team that offered a quick solution for the missing feature. ![](https://secure.gravatar.com/avatar/0089cb3c92b04910bcf2a5058c7aadd0a285972f21ff67a4c99c79a3c0381d0d? s=60&d=retro&r=g) ### 󠀁[Excellent Plugin & Customer Support](https://wordpress.org/support/topic/excellent-plugin-customer-support/)󠁿 [zlanich](https://profiles.wordpress.org/zlanich/) August 8, 2022 This plugin is very easy to configure and works great. Their customer support also helped me with an issue very quickly. [ Read all 18 reviews ](https://wordpress.org/support/plugin/gf-freshdesk/reviews/) ## Contributors & Developers “WP Gravity Forms FreshDesk Plugin” is open source software. The following people have contributed to this plugin. Contributors * [ CRM Perks ](https://profiles.wordpress.org/crmperks/) * [ Samer Bazzi ](https://profiles.wordpress.org/sbazzi/) [Translate “WP Gravity Forms FreshDesk Plugin” into your language.](https://translate.wordpress.org/projects/wp-plugins/gf-freshdesk) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/gf-freshdesk/), check out the [SVN repository](https://plugins.svn.wordpress.org/gf-freshdesk/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/gf-freshdesk/) by [RSS](https://plugins.trac.wordpress.org/log/gf-freshdesk/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.3.6 * fixed “unserialize data” issue. #### 1.3.5 * fixed “multiple tags” issue. #### 1.3.4 * fixed “post_image field” issue. #### 1.3.3 * fixed “confirm email field issue”. #### 1.3.2 * fixed “empty field issue in all_fields tag”. #### 1.3.1 * added “more form submission events” feature. #### 1.3.0 * fixed “API key deleted” issue. #### 1.2.9 * fixed “debug xss” issue. #### 1.2.8 * fixed “company object”. #### 1.2.7 * fixed “map field options to gravity field” issue. #### 1.2.6 * fixed “form checkbox field to freshdesk text field”. #### 1.2.5 * added new line and html support in ticket. #### 1.2.4 * fixed all_fields html table. #### 1.2.3 * fixed attachments field. #### 1.2.2 * added Companies support. #### 1.2.1 * options selectbox added in fields settings. #### 1.2 * removed addons page. * fixed custom fields. #### 1.1 * 500 error on submitting a form fixed https://wordpress.org/support/topic/not- working-error-500/. #### 1.0.0 * Initial release. ## Meta * Version **1.3.6** * Last updated **6 months ago** * Active installations **100+** * WordPress version ** 3.8 or higher ** * Tested up to **6.9.4** * PHP version ** 5.3 or higher ** * Tags * [freshdesk](https://wordpress.org/plugins/tags/freshdesk/)[gravity forms](https://wordpress.org/plugins/tags/gravity-forms/) [support](https://wordpress.org/plugins/tags/support/)[tickets](https://wordpress.org/plugins/tags/tickets/) * [Advanced View](https://wordpress.org/plugins/gf-freshdesk/advanced/) ## Ratings 4.9 out of 5 stars. * [ 18 5-star reviews ](https://wordpress.org/support/plugin/gf-freshdesk/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/gf-freshdesk/reviews/?filter=4) * [ 1 3-star review ](https://wordpress.org/support/plugin/gf-freshdesk/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/gf-freshdesk/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/gf-freshdesk/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/gf-freshdesk/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/gf-freshdesk/reviews/) ## Contributors * [ CRM Perks ](https://profiles.wordpress.org/crmperks/) * [ Samer Bazzi ](https://profiles.wordpress.org/sbazzi/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/gf-freshdesk/)