Title: FALA — AI Customer Service Agent
Author: elav8
Published: <strong>August 18, 2026</strong>
Last modified: August 19, 2026

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# FALA — AI Customer Service Agent

 By [elav8](https://profiles.wordpress.org/elav8/)

[Download](https://downloads.wordpress.org/plugin/fala-agent.1.0.0.zip)

 * [Details](https://wordpress.org/plugins/fala-agent/#description)
 * [Reviews](https://wordpress.org/plugins/fala-agent/#reviews)
 *  [Installation](https://wordpress.org/plugins/fala-agent/#installation)
 * [Development](https://wordpress.org/plugins/fala-agent/#developers)

 [Support](https://wordpress.org/support/plugin/fala-agent/)

## Description

Fala (Elevate Follow-Up by Elav8) is a voice-first AI customer-service agent for
your website.

This plugin connects your WordPress site to the **Fala service** (hosted at [fala.elav8.ai](https://fala.elav8.ai)).
After you activate it and paste your agent key:

 1. Open **Settings  Fala Agent**
 2. Paste the **agent key** from your [Fala dashboard](https://fala.elav8.ai) (Build
    Widgets, or the install guide)
 3. Save — your agent appears on every public page

No theme file edits. Survives theme updates. Works with most caching plugins (purge
cache after install if the agent does not appear immediately).

#### Requirements

 * A free or paid [Fala](https://fala.elav8.ai) workspace
 * Your widget **agent key** (public embed key)

#### External service

This is a SaaS connector. When an agent key is saved, the plugin loads Fala’s official
loader script from your configured script origin (default `https://fala.elav8.ai/
widget.js`) and visitor chat/voice traffic is handled by Fala’s servers according
to your plan and settings.

 * [Fala Terms](https://fala.elav8.ai/terms)
 * [Fala Privacy Policy](https://fala.elav8.ai/privacy)

Saving an agent key under **Settings  Fala Agent** is your explicit consent to load
that service on the public site. No script is injected until a key is present. The
plugin does not inject “powered by” credit links.

## Screenshots

[⌊Settings → Fala Agent — paste your agent key⌉⌊Settings → Fala Agent — paste your
agent key⌉[

Settings  Fala Agent — paste your agent key

[⌊Public site with the Fala launcher (front-end only)⌉⌊Public site with the Fala
launcher (front-end only)⌉[

Public site with the Fala launcher (front-end only)

[⌊Fala dashboard install guide for WordPress⌉⌊Fala dashboard install guide for WordPress⌉[

Fala dashboard install guide for WordPress

## Installation

 1. In WordPress go to **Plugins  Add New**
 2. Search for **Fala** (or upload this plugin’s zip)
 3. Click **Install Now**, then **Activate**
 4. Go to **Settings  Fala Agent** and paste your agent key from the Fala dashboard
 5. Visit your **public** site (not wp-admin) and confirm the agent launcher appears

## FAQ

### Where do I get the agent key?

Sign in at [fala.elav8.ai](https://fala.elav8.ai), open **Build  Widgets**, or ask
Fala’s Architect to show the install guide. Copy the public key (not your login 
password).

### The agent does not appear

 * Confirm the key is saved under **Settings  Fala Agent**
 * Confirm your theme calls `wp_footer()` (almost all themes do)
 * Purge any page cache / CDN cache
 * View the **public** front-end, not the WordPress admin
 * If you set **allowed domains** in Fala, make sure your site hostname is listed

### Can I use a one-click zip from the Fala dashboard?

Yes. The dashboard can download a pre-configured zip of this same plugin with your
key filled in. After WordPress.org listing, prefer installing from the directory
and pasting the key.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“FALA — AI Customer Service Agent” is open source software. The following people
have contributed to this plugin.

Contributors

 *   [ elav8 ](https://profiles.wordpress.org/elav8/)

[Translate “FALA — AI Customer Service Agent” into your language.](https://translate.wordpress.org/projects/wp-plugins/fala-agent)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/fala-agent/), check
out the [SVN repository](https://plugins.svn.wordpress.org/fala-agent/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/fala-agent/) by 
[RSS](https://plugins.trac.wordpress.org/log/fala-agent/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.0

 * Initial release: settings page, agent key, site-wide footer inject via wp_enqueue_script.

## Meta

 *  Version **1.0.0**
 *  Last updated **2 days ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 5.8 or higher **
 *  Tested up to **7.0.4**
 *  PHP version ** 7.4 or higher **
 * Tags
 * [AI](https://wordpress.org/plugins/tags/ai/)[chatbot](https://wordpress.org/plugins/tags/chatbot/)
   [customer service](https://wordpress.org/plugins/tags/customer-service/)[live chat](https://wordpress.org/plugins/tags/live-chat/)
   [voice](https://wordpress.org/plugins/tags/voice/)
 *  [Advanced View](https://wordpress.org/plugins/fala-agent/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/fala-agent/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/fala-agent/reviews/)

## Contributors

 *   [ elav8 ](https://profiles.wordpress.org/elav8/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/fala-agent/)