Title: Easy Tickets Help Desk
Author: natsenack
Published: <strong>July 22, 2026</strong>
Last modified: July 22, 2026

---

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# Easy Tickets Help Desk

 By [natsenack](https://profiles.wordpress.org/natsenack/)

[Download](https://downloads.wordpress.org/plugin/easy-tickets-help-desk.1.0.0.zip)

 * [Details](https://wordpress.org/plugins/easy-tickets-help-desk/#description)
 * [Reviews](https://wordpress.org/plugins/easy-tickets-help-desk/#reviews)
 *  [Installation](https://wordpress.org/plugins/easy-tickets-help-desk/#installation)
 * [Development](https://wordpress.org/plugins/easy-tickets-help-desk/#developers)

 [Support](https://wordpress.org/support/plugin/easy-tickets-help-desk/)

## Description

Easy Tickets Help Desk is a helpdesk plugin for managing public and authenticated
support tickets from a WordPress site. It includes an administration dashboard, 
configurable subjects and notifications, ticket history, replies, and front-end 
shortcodes.

#### Key Features

 * Administration dashboard with statistics
 * Customizable settings page
 * Shortcode [easy-tickets-help-desk] for front-end display
 * Full internationalization support (i18n)
 * Secure code following WordPress Coding Standards
 * Clean uninstall process

### Privacy

When ticket submission is enabled, Easy Tickets Help Desk stores the submitter’s
name, email address, ticket title, description, replies, timestamps, notification
status, and optional attachments in the site’s database and uploads directory. These
data are used only to provide ticket management and notifications to the site operator
and ticket owner. Site owners should include Easy Tickets Help Desk’s data processing
in their privacy policy and configure the notification recipient in the plugin settings.
Easy Tickets Help Desk does not send data to external servers.

### Development

### Build & Release

This project uses a Makefile for version management and builds:

 * `make setup` – Install dependencies and prepare the project
 * `make build` – Build the plugin in the dist/ directory
 * `make zip` – Create a ZIP archive of the plugin
 * `make release` – Full release process (PHPCS + ZIP)
 * `make version-patch` – Increment patch version (1.0.0  1.0.1)
 * `make version-minor` – Increment minor version (1.0.0  1.1.0)
 * `make version-major` – Increment major version (1.0.0  2.0.0)
 * `make phpcs` – Check code quality with PHPCS
 * `make phpcbf` – Auto-fix code style issues
 * `make help` – Show all available commands

### Code Quality

This plugin follows the WordPress Coding Standards and uses PHPCS with WPCS rules
for code validation.

## Screenshots

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## Installation

 1. Upload the `easy-tickets-help-desk` folder to the `/wp-content/plugins/` directory
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Navigate to the Easy Tickets Help Desk menu in your WordPress admin panel
 4. Configure the plugin settings to your preference

## FAQ

### How do I use this plugin?

After activation, you can access the Easy Tickets Help Desk dashboard from the WordPress
admin menu. Use the [easy-tickets-help-desk] shortcode in your posts and pages to
display content.

### Is this plugin compatible with the latest WordPress version?

This version is tested with WordPress 7.0 and requires at least WordPress 6.2 and
PHP 8.3.

### Can I translate this plugin?

The plugin is prepared for translation with the `easy-tickets-help-desk` text domain.
Translation files may be supplied by WordPress.org.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“Easy Tickets Help Desk” is open source software. The following people have contributed
to this plugin.

Contributors

 *   [ natsenack ](https://profiles.wordpress.org/natsenack/)

[Translate “Easy Tickets Help Desk” into your language.](https://translate.wordpress.org/projects/wp-plugins/easy-tickets-help-desk)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/easy-tickets-help-desk/),
check out the [SVN repository](https://plugins.svn.wordpress.org/easy-tickets-help-desk/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/easy-tickets-help-desk/)
by [RSS](https://plugins.trac.wordpress.org/log/easy-tickets-help-desk/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.0

 * Initial release
 * Administration dashboard
 * Settings management
 * Shortcode support
 * i18n internationalization
 * WordPress Coding Standards compliant

## Meta

 *  Version **1.0.0**
 *  Last updated **1 day ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 6.2 or higher **
 *  Tested up to **7.0.2**
 *  PHP version ** 8.3 or higher **
 * Tags
 * [helpdesk](https://wordpress.org/plugins/tags/helpdesk/)[support](https://wordpress.org/plugins/tags/support/)
   [tickets](https://wordpress.org/plugins/tags/tickets/)
 *  [Advanced View](https://wordpress.org/plugins/easy-tickets-help-desk/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/easy-tickets-help-desk/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/easy-tickets-help-desk/reviews/)

## Contributors

 *   [ natsenack ](https://profiles.wordpress.org/natsenack/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/easy-tickets-help-desk/)