Title: Deskdove – AI Chat & Lead Capture
Author: Deskdove
Published: October 20, 2026
Last modified: October 20, 2026
---
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# Deskdove – AI Chat & Lead Capture
By [Deskdove](https://profiles.wordpress.org/deskdoveapp/)
[Download](https://downloads.wordpress.org/plugin/deskdove.1.0.0.zip)
* [Details](https://wordpress.org/plugins/deskdove/#description)
* [Reviews](https://wordpress.org/plugins/deskdove/#reviews)
* [Installation](https://wordpress.org/plugins/deskdove/#installation)
* [Development](https://wordpress.org/plugins/deskdove/#developers)
[Support](https://wordpress.org/support/plugin/deskdove/)
## Description
Deskdove adds an AI chat widget to your WordPress site.
You add the bot’s answers in your Deskdove dashboard, under Bot settings > Your
content. Add FAQ entries (a question and its answer) and Page entries (a title and
some text), and the bot answers visitors from them. When a question isn’t covered
by your content, the bot says it isn’t sure instead of guessing.
When someone wants to be contacted, the widget captures the lead. You read every
conversation and lead in your Deskdove inbox.
Getting started takes five steps:
1. Sign up free at [deskdove.com](https://deskdove.com).
2. In your Deskdove dashboard, add your FAQ and Page entries under Bot settings >
Your content.
3. Copy your bot ID from your Deskdove dashboard.
4. Paste it here, under Settings > Deskdove.
5. Switch the chat widget on and save.
You can paste either the bot ID on its own or the full embed snippet. The plugin
reads the bot ID from the snippet for you.
While the widget is on, the plugin adds the Deskdove script to the footer of your
public pages. Switch it off, or clear the bot ID, and the plugin adds nothing to
your pages.
The plugin makes no requests from your server, and it contains no tracking or telemetry.
Its only external request is the chat script, loaded in your visitor’s browser while
the widget is on. See “External services” below for exactly what is sent.
### External services
This plugin connects your site to Deskdove (https://deskdove.com), an AI chat service
run by Deskdove. The plugin is needed to show the Deskdove chat widget on your site.
It does not call Deskdove from your WordPress server, and it contains no tracking
or telemetry.
#### Deskdove chat widget
Service: https://deskdove.com/widget.js
When: The plugin loads this script on public pages only after an administrator saves
a valid bot ID and switches the chat widget on. It is never loaded in wp-admin,
while the widget is off, or while no bot ID is saved.
What is sent:
* Loading the script: on every page view while the widget is on, the visitor’s
browser requests https://deskdove.com/widget.js. Like any web request, this sends
the visitor’s IP address, browser user agent, and the page address. The saved
bot ID is added to the script tag as its data-business attribute.
* Widget settings: on every page view the script then requests https://deskdove.
com/api/widget-config?slug= to get the bot’s name, colour, and greeting settings.
* Opening the chat: when a visitor opens the chat, the script loads an iframe from
https://deskdove.com/embed/?page=.
* Chatting: the messages a visitor types, the page they chat from, and any name,
email address, or phone number they choose to give are sent to Deskdove, so the
business can read the conversation and the lead in its Deskdove inbox.
Browser storage: the script stores display preferences (the launcher colours and
whether the greeting bubble was dismissed) in the browser’s localStorage and sessionStorage.
The chat iframe keeps the visitor’s current conversation in deskdove.com’s localStorage
so it survives page changes. No cookies are set.
The plugin itself sends nothing from your WordPress server. All of these requests
come from the visitor’s browser.
Privacy policy: https://deskdove.com/privacy
Terms of service: https://deskdove.com/terms
## Screenshots
[⌊Paste your bot ID in the plugin settings⌉⌊Paste your bot ID in the plugin settings⌉[
Paste your bot ID in the plugin settings
[⌊Adds the chat bubble to your site⌉⌊Adds the chat bubble to your site⌉[
Adds the chat bubble to your site
[⌊Answers visitors from your own content⌉⌊Answers visitors from your own content⌉[
Answers visitors from your own content
[⌊Every chat and lead in one inbox⌉⌊Every chat and lead in one inbox⌉[
Every chat and lead in one inbox
## Installation
1. Sign up free at [deskdove.com](https://deskdove.com) and set up your bot.
2. In WordPress, go to Plugins > Add New, search for “Deskdove”, then install and
activate it. Or upload the `deskdove` folder to `/wp-content/plugins/` and activate
it on the Plugins screen.
3. In your Deskdove dashboard, open [Settings](https://deskdove.com/dashboard/settings)
and copy your bot ID or the embed snippet.
4. In WordPress, go to Settings > Deskdove and paste it into the Bot ID field.
5. Tick “Enable the chat widget” and click Save Changes.
A bot ID uses lowercase letters, numbers, and hyphens, for example `my-business`.
An embed snippet looks like this:
```
```
## FAQ
### Where do I get a bot ID?
Sign up free at [deskdove.com](https://deskdove.com), then open your dashboard settings
at https://deskdove.com/dashboard/settings and copy the bot ID or the embed snippet.
### Do I need a Deskdove account?
Yes. The plugin connects your site to your Deskdove bot, so you need a Deskdove
account and its bot ID.
### What does the chat widget do?
It answers visitors from the content you add in your Deskdove dashboard, captures
leads, and keeps the conversations in your Deskdove inbox.
### Where do the bot’s answers come from?
From the FAQ and Page entries you add in your Deskdove dashboard, under Bot settings
> Your content. The bot answers from those entries only. When a question isn’t covered,
it says it isn’t sure instead of guessing. Edit your entries there at any time;
the plugin needs no changes.
### When does the plugin load the Deskdove script?
Only on public pages, and only while the widget is switched on and a valid bot ID
is saved. It is never loaded in wp-admin.
### Does the plugin send data from my WordPress server?
No. The plugin makes no server-side requests. While the widget is on, your visitor’s
browser loads the chat script from deskdove.com.
### What happens when I delete the plugin?
The plugin removes its two settings (the bot ID and the on/off switch) from your
database, on every site of a multisite network.
### Where can I get help?
Email shane@arkhv.com.
## Reviews
There are no reviews for this plugin.
## Contributors & Developers
“Deskdove – AI Chat & Lead Capture” is open source software. The following people
have contributed to this plugin.
Contributors
* [ Deskdove ](https://profiles.wordpress.org/deskdoveapp/)
[Translate “Deskdove – AI Chat & Lead Capture” into your language.](https://translate.wordpress.org/projects/wp-plugins/deskdove)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/deskdove/), check out
the [SVN repository](https://plugins.svn.wordpress.org/deskdove/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/deskdove/) by [RSS](https://plugins.trac.wordpress.org/log/deskdove/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
#### 1.0.0
* Initial release: paste a bot ID or embed snippet, switch the chat widget on or
off, and get suggested privacy policy text.
## Meta
* Version **1.0.0**
* Last updated **16 hours ago**
* Active installations **Fewer than 10**
* WordPress version ** 6.3 or higher **
* Tested up to **7.1.3**
* PHP version ** 7.4 or higher **
* Tags
* [AI](https://wordpress.org/plugins/tags/ai/)[chat](https://wordpress.org/plugins/tags/chat/)
[chatbot](https://wordpress.org/plugins/tags/chatbot/)[leads](https://wordpress.org/plugins/tags/leads/)
[live chat](https://wordpress.org/plugins/tags/live-chat/)
* [Advanced View](https://wordpress.org/plugins/deskdove/advanced/)
## Ratings
No reviews have been submitted yet.
[Your review](https://wordpress.org/support/plugin/deskdove/reviews/#new-post)
[See all reviews](https://wordpress.org/support/plugin/deskdove/reviews/)
## Contributors
* [ Deskdove ](https://profiles.wordpress.org/deskdoveapp/)
## Support
Got something to say? Need help?
[View support forum](https://wordpress.org/support/plugin/deskdove/)