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Paypal Form

PayPal Form lets to add a contact form into a WordPress site and connect it to a PayPal payment. Created by an Official PayPal Partner.

Q: What means each field in the PayPal contact form settings area?

A: The product's page contains detailed information about each contact form field and customization:


Q: Where can I publish the PayPal form with the PayPal button?

A: You can publish the PayPal contact forms / PayPal button into pages and posts. Other versions of the plugin also allow publishing the PayPal form as a widget.

Q: The PayPal payment has been received but the status of the Message isn't being set to Paid. What happens?

A: First check if you are testing the PayPal form on a local website or in an online website. Note you should test this feature into an online website (local websites cannot receive PayPal IPN connections).

After that initial verification, please check if the IPN notifications are enabled at your PayPal account. Check also the IPN logs at your PayPal account to confirm if are being received.

Q: I'm not receiving the emails after PayPal payment.

A: Please check if the messages are marked as "paid" or "not paid" in the contact form messages page.

If the contact form messages are marked as paid then the problem is that your WordPress isn't delivering the emails. You should setup the WordPress to deliver the emails according to your mail server settings. You may have to ask to your web hosting support about the requirements to send emails from WordPress/PHP with their hosting service.

On the other hand if the contact form messages aren't marked as "paid" then the PayPal IPN connection isn't being received. Read the previous FAQ entry for information and solution.

Q: How can I customize the style of the PayPal button?

A: The PayPal button is located at the end of the file "cp_contactformpp_public_int.inc.php". It's a classic submit button, you can change it to any other button that submits the PayPal form.

Q: How can I have an actual PayPal button as the submit button for the form instead of the default grey button?

A: At the end of the file "cp_contactformpp_public_int.inc.php" replace this:

    <?php _e($button_label); ?>

... by this:

    <img src="http://www.paypalobjects.com/en_US/i/btn/btn_buynow_LG.gif" />

You may also want to change the background color of the button with the CSS style class="pbSubmit".

Q: How can I add specific fields into the contact form message?

A: There is a tag named %INFO% that is replaced with all the information posted from the form, however you can use also optional tags for specific fields into the contact form.

For doing that, click the desired contact form field into the contact form builder and in the settings box for that field there is a read-only setting named "Field tag for the message (optional):". Copy & paste that tag into the message text and after the form submission (after clicking the PayPal button and receiving the PayPal payment) that tag will be replaced with the text entered in the form field.

Q: Can I use this with PayPal Personal accounts

A: Yes, you can use it with PayPal Personal accounts and also with PayPal Premium and PayPal Business accounts.

Q: Can I accept credit card payments through PayPal directly without forcing the users to create a PayPal account?

A: That depends of the type of your PayPal account and its status. In most cases PayPal Business accounts and PayPal premium accounts allow accepting payments from users that don't have PayPal accounts. In this case after clicking the PayPal button the PayPal page will appear with two options "Login at your PayPal account" and "Pay directly without having to register". The title of the options at PayPal may vary.

Q: I'm having problems with non-latin characters in the PayPal contact form.

A: New: Use the "throubleshoot area" to change the character encoding. If you prefer to do that manually , in most cases the problem is located in the database table collation/encoding. The solution is to change the table encoding to UTF-8. You can do that from the PHPMyAdmin provided by your hosting service.

For example, if your WordPress database table prefix is "wp_" (the default one) then run these queries (will update only the PayPal contact form tables):

alter table wp_cp_contact_form_paypal_discount_codes convert to character set utf8 collate utf8_unicode_ci;
alter table wp_cp_contact_form_paypal_settings convert to character set utf8 collate utf8_unicode_ci;
alter table wp_cp_contact_form_paypal_posts convert to character set utf8 collate utf8_unicode_ci;

If you don't know how to do that, contact our support service and we will help you.

Q: The contact form doesn't appear in the public website. Solution?

A: In the "throubleshoot area" (located below the list of forms in the settings area) change the "Script load method" from "Classic" to "Direct".

Q: How can I duplicate a form and its settings?

A: Use the "Clone" button located in the contact form's list. That button will duplicate the contact form structure and all its settings.

Q: How to setup the PayPal Form to accept a PayPal donation?

A: To accept a PayPal donation (an open donation amount) just put a zero (0) on the "Request Cost" settings field. That way after filling the contact form clicking the PayPal button (contact form submit button) the PayPal payment page will appear letting the user to enter the amount to pay.

Q: How to show a company name instead the email address at the PayPal payment page?

A: To show a company name instead the email address at the PayPal payment page (after the contact form submission) you have to use a PayPal Standard Business account. Note that in Personal and Premier Standard accounts the email is shown instead the company name since there is no company name in that case.

Note also that if you are testing the contact form in the SandBox mode then the email may be shown instead the name of the production account.

Requires: 3.0.5 or higher
Compatible up to: 4.7.1
Last Updated: 1 day ago
Active Installs: 6,000+


3.4 out of 5 stars


4 of 4 support threads in the last two months have been marked resolved.

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