Plugin Directory

ContactUs Chat for WordPress

ContactUs.com is an integrated live chat service used by small businesses to grow sales leads and customers. Install and use it for free

Remember we have live chat support at help.contactus.com during office hours. If we are not home, you can send us a support request or plugin suggestion. We will get back to you ASAP. And yeah, if you can think of anything that would make this plugin cooler, we will seriously consider it in our next release.

Do I need to know how to code?

Nope. Our mission is to make this plugin as easy as possible and accessible to all WP species ;)

Are there available Shortcodes for posts and PHP snippets for templates?

Yes!, We made sure this plugin has all of the cool stuff WP developers like.

Php Snippet:

  • echo do_shortcode('[show-live-chat-form formkey="FORM KEY HERE"]');

Or use this one for the default live chat form:

  • echo do_shortcode('[show-live-chat-form]');

WP Shortcode:

  • [show-live-chat-form formkey="FORM KEY HERE"]

Or use this one for the default live chat form:

  • [show-live-chat-form]

Why must I create or login to a ContactUs.com account?

Our plugins aren't just chat, they are extensions of the ContactUs.com application. The latter is cloud based, and enables users to perform form submission optimization, lead management, tab and form customization, A/B testing, manage auto responders, create advanced triggers and manage all of your forms, for multiple sites, from one place. In other words, our free tool is a cloud-based lead acquisition system for inbound traffic, and it's made to make multitasking easier for optimization junkies. For example, if you have a mailing list that is fed from multiple landing pages, in multiple sites, and you wanted to test out 3 different call to actions, you could log into ContactUs.com, click on A/B test, select the Tabs you want to try out and save. All of your forms would automatically be updated, testing would be initialized, all in a matter of minutes.

Where can I get someone to help me with this?

If you need any specific tips on optimizing your online forms with our tools, or any other question, please feel free to ask. We would love to help out. We've got a support knowledge base here: http://help.contactus.com, live chat on the page, and we're more than happy to answer questions directly in this plugin's feedback area. If you want to submit questions send us an email to support@contactus.com.


How to Use ContactUs.com Chat:

Opening the Chat Interface From your ContactUs.com user admin panel, go to Chat and click on Open Chat Interface. The chat window will open in a new window.

Get Connected When you open for the first time during the session, you'll be automatically listed as "Connected". When you are Connected, your chat tab will begin functioning for your users. When you step away, or are idle, be sure to turn off the connection.

When You're Offline When you are offline or disconnected, the chat tab will open up a regular contact form, where visitors can still contact you, just not in real-time.

Incoming Alerts You will hear an alert when there is a new incoming chat. You can start responding once a chat conversation has been opened.

Lead Info The visitor's contact information will be shown on the left-hand side of the chat. Add notes, add phone numbers or change disposition statuses as you continue your dialogue. You'll also see their browsing activity and other data inferred by their IP address.

Canned Responses Canned Chat Responses work as a shortcut for you to paste in, commonly asked phrases. It saves time for yourself and your operators to keep from typing over the same responses. Canned Responses can also be a great way to train your new chat reps, and make sure they are delivering consistent messaging.

Auto-Open Prompts. We built the ability for you to automatically invite users to chat with you, from specific pages on your website. For example, you can automatically invite everyone visiting your pricing page or product page to start a chat. Enter a URL and custom message to have chat automatically open to visitors on that page

Below are links to answer additional questions about:

  • Logging into you ContactUs.com account (here)
  • Setting up a new form (here)
  • Managing your leads (here)

Requires: 3.5 or higher
Compatible up to: 3.9.9
Last Updated: 2014-7-8
Active Installs: 200+


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