Title: Contact Center for WooCommerce Author: contact.center Published: September 30, 2026 Last modified: September 30, 2026 --- Search plugins ![](https://ps.w.org/contact-center-for-woocommerce/assets/banner-772x250.png?rev =3720606) ![](https://ps.w.org/contact-center-for-woocommerce/assets/icon.svg?rev=3720606) # Contact Center for WooCommerce By [contact.center](https://profiles.wordpress.org/mariusliu/) [Download](https://downloads.wordpress.org/plugin/contact-center-for-woocommerce.0.6.6.zip) * [Details](https://wordpress.org/plugins/contact-center-for-woocommerce/#description) * [Reviews](https://wordpress.org/plugins/contact-center-for-woocommerce/#reviews) * [Installation](https://wordpress.org/plugins/contact-center-for-woocommerce/#installation) * [Development](https://wordpress.org/plugins/contact-center-for-woocommerce/#developers) [Support](https://wordpress.org/support/plugin/contact-center-for-woocommerce/) ## Description Turn every abandoned cart, new order, and shipping update into an automated Email, SMS, or WhatsApp message — without leaving WooCommerce. contact.center™ is a unified marketing platform for Email, SMS, and WhatsApp. This plugin connects your store to it, keeping your contact.center™ workspace in sync with live store activity and collecting the checkout consent that decides who can be contacted. Campaigns are built and sent from your contact.center™ workspace — this plugin handles the connection, the data sync, and the consent collection that makes it all possible. #### What it syncs Once the store is connected, the plugin forwards store activity to your contact. center™ workspace as it happens, so your automations always work from current data: * **Customers** — new, changed and deleted customers are mirrored as contacts. * **Orders** — new, updated and refunded orders, in the same shape the WooCommerce REST API uses. * **Products** — product and variation changes, stock changes and deletions, so campaigns can reference your live catalogue. * **Carts** — a snapshot of the shopper’s cart when they add, remove or re-quantify an item, which is what an abandoned-cart automation runs on. * **Storefront activity** — product page views and shopping cart activity, collected in the visitor’s browser. Syncing happens quietly in the background — your checkout never waits on it. #### Marketing consent at checkout The plugin adds opt-in checkboxes to your checkout — one for email, one for phone( SMS/WhatsApp) — and keeps the answer with the order, whichever checkout your store runs. You control, per channel, whether the checkbox is shown, what it says, and (email only) whether it starts ticked. The phone opt-in is never pre-ticked: an unwanted message to a phone number costs the shopper more than one to a mailbox. #### Getting started You need a contact.center™ account. You can create one at [contact.center™](https://contact.center?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing). Connecting the store is a single button in the plugin’s admin screen; see Installation below. ### External services This plugin connects your store to contact.center™, a service operated by DIDWW Ireland Limited, and does nothing until you connect it. Once connected, your store keeps the workspace up to date: customers, orders, products and carts travel to contact.center™ as they change, so a campaign always speaks to the right person about the right purchase. That includes what your customers gave the store — their name, email address, phone number, address and what they bought. Switch on the browser channel and your storefront also tells contact.center™ which products a shopper views and what they put in the cart, recognising them by the email address they have already given you, so you can follow up on the products someone actually looked at. See the contact.center™ [Terms of Service](https://contact.center/terms/?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing) and [Privacy Policy](https://contact.center/privacy/?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing). You remain the data controller for this transfer, so describe it in your own privacy policy. ### Source Code This plugin ships with its complete, human-readable source. The only compiled assets are the WooCommerce Checkout block bundles in the folder` build/checkout-consent/`. Their sources are included in the plugin under `src/checkout- consent/`, together with the build configuration (`webpack.config.js` and `package. json`). To rebuild them from the shipped sources: ``` npm install npm run build ``` The build uses [@wordpress/scripts](https://www.npmjs.com/package/@wordpress/scripts) ( webpack). No other file in the plugin is minified, compiled or obfuscated. ## Screenshots [⌊The contact.center dashboard with the WooCommerce store connection.⌉⌊The contact. center dashboard with the WooCommerce store connection.⌉[ The contact.center dashboard with the WooCommerce store connection. [⌊Contacts synced from your store, with SMS, Email and WhatsApp consent per contact.⌉⌊ Contacts synced from your store, with SMS, Email and WhatsApp consent per contact .⌉[ Contacts synced from your store, with SMS, Email and WhatsApp consent per contact. [⌊The Flow Builder for automated SMS, Email and WhatsApp journeys.⌉⌊The Flow Builder for automated SMS, Email and WhatsApp journeys.⌉[ The Flow Builder for automated SMS, Email and WhatsApp journeys. [⌊Broadcast statistics: delivery, open, click-through and opt-out rates.⌉⌊Broadcast statistics: delivery, open, click-through and opt-out rates.⌉[ Broadcast statistics: delivery, open, click-through and opt-out rates. [⌊The drag-and-drop email template editor.⌉⌊The drag-and-drop email template editor .⌉[ The drag-and-drop email template editor. [⌊Registering a branded SMS Sender ID.⌉⌊Registering a branded SMS Sender ID.⌉[ Registering a branded SMS Sender ID. ## Installation You need WooCommerce installed and active — this plugin will not activate without it. 1. Create your contact.center™ account [here](https://my.contact.center/signup?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing). Enjoy all features on our Free Plan. 2. Download the contact.center™ plugin, or install it through **Plugins > Add New**. 3. Activate it through the **Plugins** screen. 4. Open **WooCommerce > contact.center** and press **Connect your account**. You will be taken to contact.center™ to authorise the store and sent back when it is done. 5. On the same screen, choose which consent checkboxes appear at your checkout and what they say. To stop the sync, press **Disconnect** on that screen. The stored connection is deleted, anything still queued is cancelled, and no further events are sent. ## FAQ ### What is contact.center™? A marketing platform that runs Email, SMS and WhatsApp campaigns from one place. This plugin is the connector: it keeps your workspace in sync with the store and collects the consent that decides who may be contacted. Campaigns themselves are built and sent in contact.center™. ### Do I need a contact.center™ account? Yes. The plugin is a connector; without an account there is nothing for it to connect to. Sign up at [contact.center™](https://contact.center?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing). ### What about GDPR? The plugin asks your shoppers for consent at checkout and keeps their answer with the order, so you can show what each customer agreed to. What leaves your store, and where it goes, is listed in the External services section above. You remain the data controller for that transfer, so describe it in your own privacy policy. ### What happens when I uninstall the plugin? Uninstalling deletes the stored connection and the plugin’s options, and cancels any deliveries still queued. No further events are sent. The consent recorded on your orders is left alone: it is a record of what your customer agreed to, and deleting it would erase that record. ### Where can I find contact.center™ Terms? Read the contact.center™ [Terms of Service](https://contact.center/terms/?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing) and [Privacy Policy](https://contact.center/privacy/?utm_source=wordpress-org&utm_medium=referral&utm_campaign=wc-plugin-listing). ### How do I get support? Email support@contact.center, or ask in the plugin’s support forum on WordPress. org. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Contact Center for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ contact.center ](https://profiles.wordpress.org/mariusliu/) * [ limeone ](https://profiles.wordpress.org/limeone/) [Translate “Contact Center for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/contact-center-for-woocommerce) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/contact-center-for-woocommerce/), check out the [SVN repository](https://plugins.svn.wordpress.org/contact-center-for-woocommerce/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/contact-center-for-woocommerce/) by [RSS](https://plugins.trac.wordpress.org/log/contact-center-for-woocommerce/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 0.6.6 * The plugin now reports its version to Contact Center when a store connects. #### 0.6.5 * Refreshed listing text, screenshots and plugin icon. #### 0.6.4 * Plugin header cleanup for the WordPress.org plugin directory. #### 0.6.3 * Cart recovery links are now signed. #### 0.6.1 * Declared compatibility with WordPress 7.1. * Fixed the plugin text domain so translations load correctly. #### 0.6.0 * Added a marketing consent opt-in at checkout. * Added storefront activity: product views and shopping cart events. #### 0.5.0 * Order events are now synced to your Contact Center, and event payloads match the WooCommerce REST API format. #### 0.4.0 * The plugin now reacts when an integration is removed on the Contact Center side #### 0.3.0 * Added product events processing: product create, update, and delete events are now synced to your Contact Center. #### 0.2.0 * Added contact events processing: customer create, update, and delete events are now synced to your Contact Center contacts. #### 0.0.1 * Initial plugin scaffold. ## Meta * Version **0.6.6** * Last updated **2 days ago** * Active installations **Fewer than 10** * WordPress version ** 6.5 or higher ** * Tested up to **7.1.2** * PHP version ** 7.4 or higher ** * Tags * [ecommerce](https://wordpress.org/plugins/tags/ecommerce/)[Email Marketing](https://wordpress.org/plugins/tags/email-marketing/) [newsletter](https://wordpress.org/plugins/tags/newsletter/)[sms](https://wordpress.org/plugins/tags/sms/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/contact-center-for-woocommerce/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/contact-center-for-woocommerce/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/contact-center-for-woocommerce/reviews/) ## Contributors * [ contact.center ](https://profiles.wordpress.org/mariusliu/) * [ limeone ](https://profiles.wordpress.org/limeone/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/contact-center-for-woocommerce/)