Live Chat from ClickDesk – Live Chat – Help Desk Plugin for Websites

Description

Live Chat at its best! Besides being the fastest live chat service, ClickDesk also allows web visitors to do voice and video chat from your website directly without installing any additional hardware or software. Manage your emails & offline chats with our new integrated help desk. Agents can now answer live chats, calls and tickets from agent panel, our mobile app or Google talk.

“40 Best Plugins Ever!” – Makeuseof.com

“Best live chat plugin for WordPress” – WPmayor.com

“Top 10 must have plugins” – MyProgrammingBlog.com

“An extension to your social media presence or Web site” – NetworkWorld 4.5/5

Watch the Intro video

Got more than 45,000 views!

Features

  • Live chat combo includes Help Desk, Voice & Video Chat and Social toolbar
  • Advanced chat queueing
  • Works seamlessly across all major browsers
  • Fully customizable – colors, themes, text, templates & position
  • Supports multiple languages
  • Take chats from online agent panel or GTalk
  • See website visitors real-time in dashboard
  • Fully compatible on mobile devices including tablets and phones
  • Built-in help desk ticketing system with automation
  • Advanced reports to give insights into your business
  • Chat now in any language with click-to-translate feature
  • Send and receive files from chat widget
  • Chat transcripts stored for future reference
  • Complete web visitor information like location, IP address etc
  • Display Facebook and Twitter information on live chat widget
  • 99.95% uptime guarantee
  • Seamless integration with Salesforce.com, Sugar CRM, Zendesk, Unbounce and more.
  • 24×7 support
  • Mobile app to take chats

Testimonials

  • The process to install this wonderful live chat plugin was fast and simple thanks to your tutorial movie. The plugin works great. I rated it with 6 stars, only because the plugin really earns it! keep up the good work and you make many people happy! Thanks again! – Rien

  • Thank you for creating such a wonderful service, it has clearly saved the day.
    Your service, ClickDesk, is simply amazing, I have searched the web for hours and came across tens of live chat applications, but using them were complicated and a pain in the head. When my search hit your site, it was different, I knew this is was the rite thing. From setup to usage, its capability of integrating with Skype and other IM applications is gorgeous, and clearly impressive. The back end user page is really neat and user friendly, and the user interface really cool. Once again thank you for making our lives feel good each by the super cool ClickDesk. – Akbar Asif

Description

Live chat service provided by ClickDesk for the first time in the industry integrates live chat and voice chat directly into your IM – you can conveniently take chats and answer voice calls from online panel or on your IM on computer or mobile phone.

Help desk allows you to manage all your emails and offline chats from a simple and quick ticketing interface.

Plugin Setup Video

“Easy to install, simple to use, straightforward to configure, and with a wealth of options, their plugin enables a popup window that offers the visitor the ability to instant message you, call you, or engage with you on Twitter or Facebook.” – WPMU.org

Provide instant answers to your visitors and get more sales. Convert your visitors into customers today!

What is ClickDesk live chat plugin?

Live chat plugin for ClickDesk, lets you embed ‘Live Chat’ button, online and offline forms on your website to let your website visitors click to chat with you directly. Visitors can also make an audio or video call directly from their web browser.

With integrated help desk, your agents can access all the emails and offline chats and answer your customer queries.
Agents also receive IM notifications when a new ticket is created, updated or assigned to them. Social toolbar integrations with Twitter & Facebook allow your visitors to read your Twitter feed and become your follower directly from ClickDesk chat widget. Facebook tab shows all your fans and your visitors can like your fan page directly.

Why should I install ClickDesk live support plugin?

  • Provide an opportunity for your web visitors to chat or talk to you
  • Instantly take your business to global audience
  • Get IM alerts for chats, calls and tickets (help desk)
  • Provide live help and support to website visitors. No contact forms to fill.
  • Get more sales from increased customer base, conversions and customer satisfaction
  • Secure and reliable live support chat plugin
  • Take chats from mobile app too

Usage

After installing and configuring the plugin, you can take chats by logging into the agent panel. If you want to take chats on GTalk, simply log in to your IM account and accept automated friend requests once you have configured in ClickDesk during agent setup. Once you log into the agent panel or IM, ClickDesk detects your status and changes the chat widget status on your wordpress site to “live” mode so your visitors can directly chat with your from your website.

You can also use our mobile app to take chats directly on the mobile. If you do not want to receive chats or wish to take ClickDesk to “offline” mode, simply logout of your agent panel or IM.

Screenshots

  • Chat Window Templates
  • Live support your visitors even on mobile!
  • How ClickDesk works
  • Web Chat Interface
  • Real-time Website Visitors Information
  • Visitor Information List View
  • Social Toolbar
  • Reports
  • Customizable Live chat forms (Online/ Offline)
  • Customized chat themes
  • Add Operator
  • Department added and plugin installed successfully

Installation

WordPress versions: WordPress 2.7 or higher.

How should I setup ClickDesk’s WordPress live chat button for my site?

It’s very simple. Just follow the easy steps listed below

  • Install and activate this plugin
  • Click on the ‘ClickDesk live chat’ tab on the left side bar of your dashboard. Click ‘Go to dashboard’, Signup and login.
  • Your plugin gets immediately activated upon login and the livechat box appears on your wordrpess website.
  • Add an agent and verify by accepting the contact bots received on your Google talk IM or Skype.
  • Agent can also take chats from the agent panel.
  • Click on ‘Add HelpDesk’ if you would like to enable the built-in help desk feature.

Thanks for using ClickDesk 🙂

FAQ

Installation Instructions

WordPress versions: WordPress 2.7 or higher.

How should I setup ClickDesk’s WordPress live chat button for my site?

It’s very simple. Just follow the easy steps listed below

  • Install and activate this plugin
  • Click on the ‘ClickDesk live chat’ tab on the left side bar of your dashboard. Click ‘Go to dashboard’, Signup and login.
  • Your plugin gets immediately activated upon login and the livechat box appears on your wordrpess website.
  • Add an agent and verify by accepting the contact bots received on your Google talk IM or Skype.
  • Agent can also take chats from the agent panel.
  • Click on ‘Add HelpDesk’ if you would like to enable the built-in help desk feature.

Thanks for using ClickDesk 🙂

Is it Free to use?

Yes. Live chat plugin along with the wonderful combo features of help desk, browser phone and social toolbar is free to use for 1 operator and up to 30 chats per month. Paid plans start at $14.99/month.
You can check our detailed pricing and plans at http://www.clickdesk.com/pricing.html?utm_source=referral&utm_medium=plugin&utm_campaign=wordpress

How much does it cost?

For web visitor: FREE. Your web visitors do not pay anything to live chat or talk to you.

For website owners: FREE to receive and chats and calls up to 30 sessions. To add more operators, departments or to upgrade to unlimited chats plan, please visit our pricing page

Do I get help desk feature for free?

Yes. All our users can use help desk for free.

Do I have to install any hardware software on my premises to use this widget?

ClickDesk live support is a hosted, cloud based live chat service. It does not need you to install any additional hardware or software. Simply configure the plugin to suit your preferences and you should be up and running in minutes.

It doesn’t work yet, what to do?

Please visit http://www.clickdesk.com?utm_source=referral&utm_medium=plugin&utm_campaign=wordpress to chat with one of our support agents or send us an email at support@clickdesk.com and we will help you with the installation.

Reviews

Good plugin

Good experience with this plugin.
We needed some more CSS adaptation options but overall it does what it should.

Tremendos Tool

It is great to have clickdesk as a partner for our business. It helped me grow my business in a short time.

Awesome!

Top of the line features, great support and excellent product overall. Satisfied!

Read all 38 reviews

Contributors & Developers

“Live Chat from ClickDesk – Live Chat – Help Desk Plugin for Websites” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

4.4

  • Modified images and description
  • Fixed UI alignments and fixes for 4.1 update

4.3

  • CSS updates
  • Cross site scripting fixes and other minor enhancements

4.2

  • Updated features like showing visitors in agent panel and enhanced webchat.
  • Webchat for WordPress – Answer live chats directly from your wordpress dashboard.
  • New features include agent levels, live chat conferencing and visitor tracking.
  • Updated with new features like file transfers, click-to-translate.

4.1

  • Release of new live chat customization options
  • Release of browser based webchat agent’s panel.
    http://blog.clickdesk.com/easier-faster-better-introducing-the-new-webchat-beta/

4.0

  • Major version release
  • New dashboard, reports & themes

3.6

  • Compatible with WordPress 3.5
  • Performance optimized

3.5.1

  • Optimized code
  • Minor bug fixes & description update

3.5

  • Major update – One click live chat plugin install

3.4

  • Added intro video in the description page
  • Fixed minor bugs

3.3.1

  • Compatible with wordpress 3.4.1
  • Fixed wordpress jigo-shop plugin compatibiliy bug

3.3

  • Built-in help desk release
  • You can now access the new help desk features that comes along with ClickDesk

3.2.1

  • Dashboard updated
  • Special offer – Upgrade to pro plan for $1 for 90days trial

3.2

  • Fixed a bug (installation in sub directories)

3.0

  • Major version update
  • Enhanced security. Fixed a bug

2.0

  • Public release of the plugin
  • No code to copy &paste in widgets. Once click ‘Install Plugin’ button during the setup and configuration to insert the code automatically
  • Updated setup video, description and real user feedback

0.9a

  • Beta release of plugin
  • Feature: Add the live help chat support to your website with just a click!