Title: ChatNEX by ENEX Author: enexmb Published: October 20, 2026 Last modified: October 20, 2026 --- Search plugins ![](https://ps.w.org/chatnex/assets/banner-772x250.png?rev=3757843) ![](https://ps.w.org/chatnex/assets/icon-256x256.png?rev=3757843) # ChatNEX by ENEX By [enexmb](https://profiles.wordpress.org/enexmb/) [Download](https://downloads.wordpress.org/plugin/chatnex.1.47.8.zip) * [Details](https://wordpress.org/plugins/chatnex/#description) * [Reviews](https://wordpress.org/plugins/chatnex/#reviews) * [Installation](https://wordpress.org/plugins/chatnex/#installation) * [Development](https://wordpress.org/plugins/chatnex/#developers) [Support](https://wordpress.org/support/plugin/chatnex/) ## Description ChatNEX by ENEX is an AI assistant and AI chatbot for WordPress websites. Add a website chatbot for customer support, answer visitors’ questions from your published content and collect enquiries for your business. The connected ChatNEX service is operated by ENEX MB and uses OpenAI. You do not need your own OpenAI API key. #### AI chatbot for website customer support The service indexes your public website content and uses relevant information to answer customer questions. The visitor chat widget works on your WordPress pages while AI processing takes place on the central ChatNEX server. * Website AI assistant: answer questions about the information published on your site. * Customer support chatbot: help visitors find services, product information and contact details available in your content. * Lead generation and enquiries: process visitor enquiries and voluntarily supplied contact details according to your assistant settings. * Customizable chat widget: set the appearance, welcome message, quick questions and assistant tone. * Lithuanian and English: choose the administration and visitor-widget language. * No personal OpenAI API key: connect the ChatNEX service from WordPress settings. #### Service plans and free trial The plugin’s local configuration features do not require an upgrade. An active connection to the external ChatNEX service is required for AI replies. New website projects receive 15 free service replies in total, not per visitor or per month. Further service usage costs EUR 10 per month or EUR 100 per year for one website project. Both subscriptions renew automatically until cancelled. The displayed prices are final. ENEX MB can separately grant complimentary service access. New automatically managed subscription projects include up to 1,000 successful AI replies per monthly service period, including on the annual plan, subject to the service terms and fair-use safeguards. Unused replies do not roll over. There is no automatic overage charge. The stronger trial model and economical subscription model are selected by the service; separately granted access may have different settings. Service information and support: https://chatnex.eu/ and info@enex.lt. Service terms: https://chat.enex.lt/legal/terms.en.html . Privacy: https://chat. enex.lt/legal/privacy.en.html . Data processing agreement: https://chat.enex.lt/ legal/dpa.en.html . Lithuanian versions are available by replacing .en.html with. lt.html. ### External services This plugin connects to https://chat.enex.lt, operated by ENEX MB (Lithuania), for website registration, content indexing, AI responses, enquiries, service status and billing. No ChatNEX service requests are made until an administrator explicitly connects the service in the plugin settings. Connecting sends the website URL, website name, plugin version, project identifiers and assistant settings. The service may visit publicly accessible website pages to build its knowledge index. When the widget is enabled, visitors’ browsers send project identifiers, site and page URLs, plugin version and assistant settings for synchronization and periodic service availability requests. The first availability request is sent after approximately 3 seconds, then every 5 minutes while the page remains open. These requests also expose the connection IP address to the service as part of normal web communication. When a visitor submits a chat message, their message, conversation identifier, language, page and site URLs, assistant settings, additional site-owner context and configured enquiry recipients are sent to ChatNEX. Visitors may voluntarily include contact information in their message. ChatNEX uses the content to respond and process enquiries. Conversation state is kept in browser storage; server-side conversation and enquiry records are handled by the service. Site owners must describe their own data processing and contact handling in their privacy notice. The ChatNEX server uses OpenAI to process AI requests and website-content embeddings. OpenAI is contacted by the ChatNEX server, not directly by the WordPress plugin. Relevant message and website context may be included in those requests. OpenAI terms: https://openai.com/policies/terms-of-use/ . OpenAI privacy: https://openai.com/policies/ privacy-policy/ . Subscription payments are processed by Stripe. Starting checkout or the subscription portal sends the project identifier and a server-side billing management token to ChatNEX, which creates a Stripe-hosted session. Payment details are entered on Stripe’s hosted page and are not stored by this plugin. Stripe terms: https://stripe.com/ legal/consumer . Stripe privacy: https://stripe.com/privacy . Apple Pay and Google Pay availability depends on Stripe, the customer’s device, browser and supported payment method. Contact info@enex.lt for ChatNEX service terms, privacy information, data requests or support. Review the service information at https://chatnex.eu/ before connecting. The plugin adds suggested privacy text to WordPress Settings > Privacy. Before a purchase, an administrator separately confirms the current subscription terms, automatic renewal and immediate service request. The central service records the accepted version, time, interval and Checkout session reference. A withdrawal request sends the project billing capability, customer’s name and express withdrawal statement to ChatNEX. The acknowledgement is sent to the associated Stripe purchase email, not an arbitrary form recipient. No CAPTCHA is added by this plugin. Acknowledging a withdrawal does not itself mean a refund has already completed. ## Installation 1. Install and activate ChatNEX. 2. Open ChatNEX in the WordPress administration menu. 3. Read the service and data-transmission notice, select the consent checkbox and click Connect ChatNEX. 4. The service registers your website project. Configure the assistant and publish an appropriate privacy notice on your website. 5. Try the 15 free service replies. To continue using the service, choose a monthly or annual subscription in ChatNEX settings. Use HTTPS on your WordPress website. The server must be able to reach https://chat. enex.lt over HTTPS with a valid certificate. Certificate errors are reported; verification is never disabled. ## FAQ ### Is this an AI assistant or a live-chat operator? ChatNEX is an AI assistant and website chatbot. It generates responses using the connected service and your site’s information; it is not a human live-chat staffing service. Important answers should be checked and the assistant should be identified as AI to visitors. ### Can I use the WordPress chatbot for customer support and lead generation? Yes. Configure the assistant to answer website-related questions and handle enquiries using your website content and enquiry settings. Visitors may voluntarily provide contact details. Publish the relevant privacy notice before enabling the chat widget. ### Do I need my own OpenAI API key? No. AI requests are handled by the ChatNEX service. Do not enter passwords, API keys, payment card details or sensitive personal information in chat messages or assistant settings. ### How do I cancel? Open ChatNEX settings and select Manage subscription. Cancel in the Stripe-hosted portal. Disconnecting the service, deleting the plugin or removing the website does not cancel billing. If you no longer have WordPress access, contact info@enex.lt. ### What happens when I disconnect or uninstall? Disconnecting disables the widget and plugin communication with ChatNEX while retaining local settings for reconnection. Uninstalling removes local settings, consent and the billing token for this installation. It does not erase remote records, cancel subscriptions or clear visitors’ browser storage. Contact info@enex.lt about remote data deletion. ### Can a consumer withdraw from a new contract? Yes. Consumers purchasing outside their business or profession can withdraw within 14 days of a new contract and receive its full first payment back under the service terms. Open Withdraw from contract in ChatNEX settings, review the statement and confirm, or email info@enex.lt. This is different from cancelling the next renewal. If you lose access or reinstall and no longer have your billing capability, contact support with your website and purchase reference; do not purchase a duplicate subscription. ### What languages are available? The current administration interface and visitor widget include English and Lithuanian choices. ## Reviews ![](https://secure.gravatar.com/avatar/21f494151d25603e3cd0f2288f239324fabf975744adfb14e49039948dbd3726? s=60&d=retro&r=g) ### 󠀁[ChatNEX AI Assistant Integrated Into PETAIL](https://wordpress.org/support/topic/chatnex-ai-assistant-integrated-into-petail/)󠁿 [dropas](https://profiles.wordpress.org/dropas/) October 21, 2026 We've integrated ChatNEX into the PETAIL website to make information about our platform more accessible to visitors. Instead of searching through multiple pages, visitors can ask questions directly and receive answers based on our website content and knowledge base. One particularly useful feature is the ability to expand and refine the assistant's knowledge as the platform develops. ChatNEX brings a conversational AI experience directly into WordPress, making it a useful addition to our website. ![](https://secure.gravatar.com/avatar/36fe54ce78c91685932e9027ccfe597b2c31fa3a39cefbabee58c9161f7491a8? s=60&d=retro&r=g) ### 󠀁[ChatNEX – An AI Assistant That Learns From Your Website](https://wordpress.org/support/topic/chatnex-an-ai-assistant-that-learns-from-your-website/)󠁿 [edvinas777](https://profiles.wordpress.org/edvinas777/) October 21, 2026 ChatNEX is much more than a traditional WordPress chatbot. What makes it different is its ability to learn from website content and a dedicated knowledge base, providing visitors with relevant, context-aware answers instead of generic AI responses. The system combines automatic knowledge processing with manual teaching, allowing businesses to continuously improve the assistant's knowledge and responses. ChatNEX is designed to understand products, services, and business-specific information, helping visitors find answers through natural conversations. It's a promising approach to AI-powered customer support, especially for businesses looking for something more advanced than a simple chatbot. And the best part? You can teach ChatNEX yourself, making it smarter and more useful over time. [ Read all 2 reviews ](https://wordpress.org/support/plugin/chatnex/reviews/) ## Contributors & Developers “ChatNEX by ENEX” is open source software. The following people have contributed to this plugin. Contributors * [ enexmb ](https://profiles.wordpress.org/enexmb/) [Translate “ChatNEX by ENEX” into your language.](https://translate.wordpress.org/projects/wp-plugins/chatnex) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/chatnex/), check out the [SVN repository](https://plugins.svn.wordpress.org/chatnex/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/chatnex/) by [RSS](https://plugins.trac.wordpress.org/log/chatnex/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.47.8 * Clarify AI assistant, AI chatbot, customer-support and lead-generation descriptions and directory tags. * Explain the new-project monthly service allowance in the public description. * Preserve the reviewed plugin behavior and chatnex.eu links. #### 1.47.7 * Point the plugin homepage and service-information links to the standalone ChatNEX website at https://chatnex.eu/. * Preserve the reviewed 1.47.6 service, consent and monthly-allowance behavior. #### 1.47.6 * Display the monthly usage allowance and renewal date for automatically managed projects. * Update purchase consent to the 2026-10-18.1 terms, including the new-project 1,000-reply monthly plan. * Keep the 1.47.5 output-buffer and script-escaping review fixes. ## Meta * Version **1.47.8** * Last updated **1 day ago** * Active installations **Fewer than 10** * WordPress version ** 6.7 or higher ** * Tested up to **7.1.3** * PHP version ** 7.4 or higher ** * Tags * [ai assistant](https://wordpress.org/plugins/tags/ai-assistant/)[AI Chatbot](https://wordpress.org/plugins/tags/ai-chatbot/) [chatbot](https://wordpress.org/plugins/tags/chatbot/)[customer support](https://wordpress.org/plugins/tags/customer-support/) [lead generation](https://wordpress.org/plugins/tags/lead-generation/) * [Advanced View](https://wordpress.org/plugins/chatnex/advanced/) ## Ratings 5 out of 5 stars. * [ 2 5-star reviews ](https://wordpress.org/support/plugin/chatnex/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/chatnex/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/chatnex/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/chatnex/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/chatnex/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/chatnex/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/chatnex/reviews/) ## Contributors * [ enexmb ](https://profiles.wordpress.org/enexmb/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/chatnex/)