Title: Chataptor Live Chat Author: Chataptor Published: September 17, 2026 Last modified: September 17, 2026 --- Search plugins ![](https://ps.w.org/chataptor/assets/banner-772x250.jpg?rev=3700113) ![](https://ps.w.org/chataptor/assets/icon-256x256.jpg?rev=3700113) # Chataptor Live Chat By [Chataptor](https://profiles.wordpress.org/chataptor/) [Download](https://downloads.wordpress.org/plugin/chataptor.1.1.2.zip) * [Details](https://wordpress.org/plugins/chataptor/#description) * [Reviews](https://wordpress.org/plugins/chataptor/#reviews) * [Installation](https://wordpress.org/plugins/chataptor/#installation) * [Development](https://wordpress.org/plugins/chataptor/#developers) [Support](https://wordpress.org/support/plugin/chataptor/) ## Description Chataptor Live Chat connects your WordPress website with Chataptor — a customer communication platform for live chat, omnichannel messaging and multilingual customer support. Chataptor lets businesses talk to website visitors in real time, manage customer conversations from multiple supported channels in one inbox, respond from desktop or mobile devices, use prepared replies, and communicate across languages using AI-powered translations. You can use Chataptor simply as a live chat widget for your WordPress website or as part of a broader customer communication workflow. Chataptor can be used for: * Live chat on your website. * Managing customer conversations from one place. * Connecting multiple supported communication channels to a shared inbox. * Supporting customers from desktop and mobile devices. * Using ready-made replies for frequently repeated questions. * Communicating with international customers using AI-powered message translations. * Managing conversations from multiple websites, markets or language versions. #### AI-powered translations Chataptor can help teams communicate with customers even when both sides use different languages. A customer can write in their own language while the agent reads and replies in the language they work with. Chataptor handles the translation between both sides of the conversation. This can be especially useful for online stores, service businesses, exporters and companies serving customers across multiple countries. #### Omnichannel customer communication Website live chat does not have to operate as a separate inbox. Chataptor can bring conversations from supported communication channels into one shared workspace, helping teams manage customer communication without constantly switching between different applications. This allows website chat to become part of a broader communication process while keeping the conversation history and customer context easier to manage. #### What does this WordPress plugin do? The Chataptor Live Chat plugin provides a simple and secure way to add the Chataptor website chat widget to WordPress. The plugin does not recreate the Chataptor platform inside the WordPress administration panel. Chat conversations, channels, translations, operators, widget settings and other Chataptor functionality are managed through your Chataptor account. The WordPress plugin is responsible for safely loading the Chataptor widget configuration on your website. The guided setup helps an administrator: 1. Create or sign in to a Chataptor account. 2. Add the WordPress website in Chataptor under Channels and Page Widget. 3. Open Widget installation. 4. Copy the widget code generated specifically for that website. 5. Paste the code into the WordPress plugin. 6. Enable live chat and test it on the public website. Once configured, the plugin loads the Chataptor widget through the standard WordPress front-end script system near the end of the page, before the closing body tag. This keeps the WordPress integration lightweight while conversations and customer communication continue to be handled by the Chataptor service. #### Safe widget-code handling The plugin does not store or execute arbitrary JavaScript pasted into its settings. Instead, it: * Validates the supplied Chataptor widget code. * Verifies the supported Chataptor script source. * Extracts approved and sanitized `data-*` configuration values. * Checks the required website credentials. * Rebuilds the script tag itself. Only supported Chataptor widget configuration is stored and loaded. This allows administrators to use the widget code generated by Chataptor without turning the plugin settings into a general-purpose JavaScript injection field. #### Use Chataptor as a simple live chat or as a broader communication platform You do not need to build a complex customer support setup to use Chataptor. A business can start by using Chataptor simply as a live chat widget on its WordPress website. Visitors can open the chat directly on the website and start a conversation with the business without leaving the page. As communication grows, the same Chataptor workspace can also be used to organize conversations across additional supported channels, work with multiple team members, respond from mobile devices, use prepared replies and communicate with customers in different languages. This makes the WordPress plugin useful both for websites that only need a straightforward live chat and for businesses that want website chat to become part of a wider customer communication process. #### Works with WooCommerce Chataptor Live Chat also works with WooCommerce. Because the widget is loaded through the standard WordPress front-end system, it can appear on WooCommerce pages such as: * Product pages. * Product categories. * Cart pages. * Checkout pages. * Other public store pages. This allows visitors to start a conversation while browsing products, comparing an offer or moving through the shopping process. The live chat itself is configured and managed through Chataptor in the same way as on any other WordPress website. #### External service disclosure This plugin relies on the external Chataptor service to provide live chat. An account at https://chataptor.com/ is required. When the integration is enabled, visitors’ browsers download the widget script from an official Chataptor server. Chataptor may receive and process technical data such as: * The visitor’s IP address. * Browser and device information. * Pages visited. * Information submitted by the visitor through the chat. The exact processing depends on the Chataptor service and the website owner’s configuration. Service: https://chataptor.com/ Privacy Policy: https://chataptor.com/en/privacy/ Terms of Service: https://chataptor.com/en/terms/ Website owners are responsible for providing appropriate privacy information and, where required, managing consent before loading the widget. The plugin adds suggested Chataptor disclosure text to the WordPress Privacy Policy Guide and provides the `chataptor_live_chat_should_load` filter for consent or conditional- loading integrations. ## Installation 1. Upload the `chataptor` folder to `/wp-content/plugins/` or install the plugin ZIP through the WordPress administration panel. 2. Activate Chataptor Live Chat. 3. Follow the guided setup shown after activation. 4. Create or sign in to your Chataptor account. 5. In Chataptor, open Channels. 6. Choose Page Widget. 7. Add your WordPress website. 8. Open Widget installation. 9. Copy the complete widget script generated for the website. 10. Paste the code into the Chataptor Live Chat plugin in WordPress. 11. Save the configuration and enable live chat. 12. Open the public website in a new private or incognito browser window. 13. Send a test message and confirm that the conversation appears in Chataptor. ## FAQ ### Do I need a Chataptor account? Yes. The WordPress plugin loads the Chataptor live chat widget, while conversations, operators, channels, translations and widget settings are managed through the external Chataptor service. Registration is available at: https://chataptor.com/register ### Can I use Chataptor only as a live chat? Yes. You can use Chataptor simply as a live chat widget for your WordPress website. You do not need to configure additional communication channels or more advanced workflows. If your communication needs grow, the same Chataptor workspace can also support additional supported channels, team workflows, mobile access and multilingual conversations. ### Does the plugin accept arbitrary JavaScript? No. The plugin accepts supported Chataptor widget code, validates the script source, extracts approved configuration values and rebuilds the script tag itself. Arbitrary pasted JavaScript is not stored or executed. ### What widget information is stored in WordPress? The plugin stores only approved Chataptor widget configuration extracted from the supplied widget code. The plugin does not save arbitrary JavaScript pasted into the settings field. ### Where is the widget loaded? The widget script is loaded through the standard WordPress front-end script system in the footer, near the end of the page before the closing body tag. Your WordPress theme must use the standard `wp_footer()` function. ### Can I temporarily disable live chat? Yes. Use the “Disable live chat” option in the Chataptor plugin settings and confirm the action. Your saved widget configuration remains available, so the live chat can be enabled again later without reconnecting the website. ### Does Chataptor Live Chat work with WooCommerce? Yes. Because the widget is loaded through the standard WordPress front-end system, the integration also applies to WooCommerce pages. The widget can therefore appear on product pages, category pages, cart pages, checkout pages and other public store pages. ### Is the live chat managed inside WordPress? No. WordPress is used to load the Chataptor widget on the website. Conversations, operators, channels, translations and widget configuration are managed through the Chataptor platform. ### Can Chataptor translate customer messages? Chataptor supports AI-powered message translations as part of the external Chataptor service. This allows customers and agents to communicate even when they use different languages. Translation configuration and functionality are managed through Chataptor, not through the WordPress plugin itself. ### Does Chataptor support multiple communication channels? Chataptor can connect supported customer communication channels to a shared inbox. The WordPress plugin itself is responsible only for loading the website live chat widget. Additional channels are configured through the Chataptor platform. ### Can I use Chataptor on more than one website? Chataptor can be used with multiple websites depending on the configuration of your Chataptor account. Each website should use the widget configuration generated for that website. ### Does the plugin slow down WordPress? The plugin itself is lightweight and primarily handles widget configuration and loading. The live chat interface and communication functionality are provided by the external Chataptor widget and service. ### Does the plugin load Chataptor in the WordPress admin area? No. The public-facing widget is intended for the front end of the website. The WordPress administration area is used only to configure the integration. ### What happens when nobody is available to answer? The behavior of the live chat, availability and message handling depends on the configuration of the Chataptor service. These settings are managed through your Chataptor account. ### How can a consent plugin control widget loading? Developers can use the `chataptor_live_chat_should_load` filter and return `false` until the required consent has been obtained. Example: ``` add_filter( 'chataptor_live_chat_should_load', '__return_false' ); ``` The exact implementation depends on the consent-management plugin or custom consent mechanism used by the website. ### How do I test whether the integration works? After saving the widget configuration: 1. Open the public website in a private or incognito browser window. 2. Confirm that the Chataptor widget appears. 3. Send a test message. 4. Open Chataptor and verify that the conversation was received. 5. Send a reply from Chataptor. 6. Confirm that the reply appears in the website chat. It is also recommended to test the widget on a mobile device. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Chataptor Live Chat” is open source software. The following people have contributed to this plugin. Contributors * [ Chataptor ](https://profiles.wordpress.org/chataptor/) [Translate “Chataptor Live Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/chataptor) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/chataptor/), check out the [SVN repository](https://plugins.svn.wordpress.org/chataptor/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/chataptor/) by [RSS](https://plugins.trac.wordpress.org/log/chataptor/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.1.2 * Added strict widget-code validation requiring both `data-site-id` and `data-widget- key`. * Removed legacy plain-text identifiers that could be mistaken for a valid widget configuration. #### 1.1.1 * Fixed the Chataptor menu icon size on other WordPress admin screens. #### 1.1.0 * Added a redesigned Chataptor-branded onboarding and settings experience. * Added official light and dark logo assets and brand colors. * Added a confirmation dialog before live chat can be disabled. * Simplified onboarding copy and suppressed unrelated notices during setup. * Improved responsive layout and keyboard accessibility. #### 1.0.0 * Initial release. * Added three-step onboarding. * Added safe support for current and legacy Chataptor embed formats. * Added enable/disable and disconnect controls. * Added a Privacy Policy Guide disclosure and conditional-loading filter. ## Meta * Version **1.1.2** * Last updated **5 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.2 or higher ** * Tested up to **7.1** * PHP version ** 7.4 or higher ** * Tags * [chat widget](https://wordpress.org/plugins/tags/chat-widget/)[customer support](https://wordpress.org/plugins/tags/customer-support/) [live chat](https://wordpress.org/plugins/tags/live-chat/)[omnichannel](https://wordpress.org/plugins/tags/omnichannel/) [translation](https://wordpress.org/plugins/tags/translation/) * [Advanced View](https://wordpress.org/plugins/chataptor/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/chataptor/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/chataptor/reviews/) ## Contributors * [ Chataptor ](https://profiles.wordpress.org/chataptor/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/chataptor/)