Title: Diagnostic Support Widget for Certorix Author: certorix Published: May 31, 2026 Last modified: May 31, 2026 --- Search plugins ![](https://ps.w.org/certorix/assets/banner-772x250.png?rev=3555937) ![](https://ps.w.org/certorix/assets/icon-256x256.png?rev=3555937) # Diagnostic Support Widget for Certorix By [certorix](https://profiles.wordpress.org/certorix/) [Download](https://downloads.wordpress.org/plugin/certorix.1.0.0.zip) * [Details](https://wordpress.org/plugins/certorix/#description) * [Reviews](https://wordpress.org/plugins/certorix/#reviews) * [Installation](https://wordpress.org/plugins/certorix/#installation) * [Development](https://wordpress.org/plugins/certorix/#developers) [Support](https://wordpress.org/support/plugin/certorix/) ## Description **Certorix** turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent. #### Key features * **One-click install** — enter your Organization ID and you’re live * **Auto-embed** — widget appears on every front-end page automatically * **Shortcode** — `[certorix_widget]` for precise placement on any page or post * **Gutenberg block** — drag-and-drop with live color preview in the editor * **WooCommerce** — auto-detects product context on product pages * **Multilingual** — passes WordPress site language to the widget automatically * **VNT-certified facts** — AI answers backed by Ed25519-signed product facts #### How it works 1. Sign up at [certorix.online](https://certorix.online) 2. Build your diagnostic trees and publish them 3. Copy your Organization ID from Settings Widget Generator 4. Paste it in WordPress Settings Certorix 5. Enable auto-embed or add `[certorix_widget]` to any page #### Requirements * A Certorix account (free tier available) * PHP 7.4 or higher * WordPress 6.0 or higher ### External Services This plugin connects to the **Certorix API** (api.certorix.online) to: 1. Load the widget script: `https://api.certorix.online/widget/v1/widget.portal.js` 2. Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation. The connection is made **client-side** (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests. **What is sent:** the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address. **When it is sent:** only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active. * Certorix Terms of Service: https://certorix.online/legal/terms * Certorix Privacy Policy: https://certorix.online/legal/privacy ## Blocks This plugin provides 1 block. * Certorix Widget ## Installation 1. Upload the `certorix` folder to `/wp-content/plugins/` 2. Activate the plugin in **Plugins Installed Plugins** 3. Go to **Settings Certorix** and enter your Organization ID 4. Enable **Auto-embed** or add `[certorix_widget]` to a page ## FAQ ### Where do I find my Organization ID? Log in to [app.certorix.online](https://app.certorix.online), go to **Settings Widget Generator**, and copy the `organizationId` value. ### Does the widget work with WooCommerce? Yes. When auto-embed is enabled, the widget on product pages automatically receives the product name as a context hint, allowing the AI to suggest more relevant diagnostic trees. ### Can I change the widget colors, label, or theme? Yes. All appearance settings (colors, logo, launcher label, opening message, theme…) are managed directly in your [Certorix dashboard](https://certorix.online/widget) and applied automatically. No need to touch the WordPress plugin settings. ### Does it slow down my site? No. The widget script is loaded with `defer` and only activates when a customer clicks the launcher. Zero impact on Core Web Vitals. ### What data does the plugin send? The plugin embeds a JavaScript widget that communicates directly with the Certorix API. No PHP HTTP requests are made by the plugin itself. See the [Privacy Policy](https://certorix.online/privacy) for details. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Diagnostic Support Widget for Certorix” is open source software. The following people have contributed to this plugin. Contributors * [ certorix ](https://profiles.wordpress.org/certorix/) [Translate “Diagnostic Support Widget for Certorix” into your language.](https://translate.wordpress.org/projects/wp-plugins/certorix) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/certorix/), check out the [SVN repository](https://plugins.svn.wordpress.org/certorix/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/certorix/) by [RSS](https://plugins.trac.wordpress.org/log/certorix/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.0 * Initial release * Shortcode [certorix_widget] * Gutenberg block certorix/widget * wp-admin Settings page * WooCommerce product context support * Auto-embed via wp_footer hook ## Meta * Version **1.0.0** * Last updated **17 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **7.0** * PHP version ** 7.4 or higher ** * Tags * [chatbot](https://wordpress.org/plugins/tags/chatbot/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/) [support](https://wordpress.org/plugins/tags/support/)[widget](https://wordpress.org/plugins/tags/widget/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/certorix/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/certorix/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/certorix/reviews/) ## Contributors * [ certorix ](https://profiles.wordpress.org/certorix/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/certorix/)