Title: CalicoDesk
Author: calicodesk
Published: July 16, 2026
Last modified: July 16, 2026
---
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# CalicoDesk
By [calicodesk](https://profiles.wordpress.org/calicodesk/)
[Download](https://downloads.wordpress.org/plugin/calicodesk.zip)
* [Details](https://wordpress.org/plugins/calicodesk/#description)
* [Reviews](https://wordpress.org/plugins/calicodesk/#reviews)
* [Installation](https://wordpress.org/plugins/calicodesk/#installation)
* [Development](https://wordpress.org/plugins/calicodesk/#developers)
[Support](https://wordpress.org/support/plugin/calicodesk/)
## Description
CalicoDesk connects your WordPress site to the [CalicoDesk](https://calicodesk.com/)
customer support platform. Once connected, the CalicoDesk live chat widget is added
to your site so visitors can chat with your team or your AI agents.
**Features**
* One-click connection — sign in with your CalicoDesk account from wp-admin
* Sync and manage your CalicoDesk workspaces from WordPress
* Enable or disable the live chat widget per workspace with a single toggle
* Live chat, AI chatbot, and helpdesk features powered by the CalicoDesk platform(
ticketing, automation, knowledge base, analytics managed in your CalicoDesk dashboard)
**A CalicoDesk account is required.** This plugin is a connector for the CalicoDesk
service; chat conversations, AI agents, and helpdesk features run on the CalicoDesk
platform. Create an account at [calicodesk.com](https://calicodesk.com/).
### External Services
This plugin relies on CalicoDesk, a third-party customer support service, and does
not function without it.
**What the plugin connects to and what data is sent:**
1. **Authentication (admin only):** When a site administrator signs in from the CalicoDesk
settings page, the email address and password they enter are sent over HTTPS to`
https://calicodesk.com/api/v1/wordpress/sign-in` to obtain an API token. The token
and email address are stored in your WordPress database. The password is never
stored.
2. **Workspace sync (admin only):** The plugin sends the stored API token to `https://
calicodesk.com/api/v1/me/workspaces` to fetch the list of workspaces on your account.
3. **Live chat widget (site visitors):** When live chat is enabled for a workspace,
every frontend page loads a script from `https://.calicodesk.com/
livechat-loader.js`. Loading this script transmits standard request data (such
as the visitor’s IP address, browser user agent, and the page URL) to CalicoDesk,
and any messages a visitor types into the chat widget are processed by the CalicoDesk
platform, including its AI features.
No data is sent to CalicoDesk until an administrator connects an account, and no
visitor data is sent until live chat is enabled for a workspace. Disconnecting the
account or disabling the workspace stops all data transmission.
This service is provided by CalicoDesk: [Terms and Conditions](https://calicodesk.com/terms-and-conditions),
[Privacy Policy](https://calicodesk.com/privacy-policy).
## Installation
1. Upload the `calicodesk` folder to the `/wp-content/plugins/` directory, or install
the plugin through the WordPress Plugins screen.
2. Activate the plugin through the **Plugins** screen in WordPress.
3. Go to **CalicoDesk Sign / Signup** in the admin menu and sign in with your CalicoDesk
account.
4. Go to **CalicoDesk Workspaces** and toggle live chat on for the workspace you
want to use.
## FAQ
### Do I need a CalicoDesk account?
Yes. This plugin connects your site to the CalicoDesk platform. You can create an
account at [calicodesk.com](https://calicodesk.com/).
### What data does this plugin share with CalicoDesk?
Administrator credentials are sent once at sign-in to obtain an API token. When
live chat is enabled, visitor request data and chat messages are processed by CalicoDesk.
See the External Services section for full details.
### Is visitor data sent to CalicoDesk before I enable live chat?
No. Nothing loads on the frontend until an administrator connects an account and
enables live chat for a workspace.
### How do I remove the widget from my site?
Toggle the workspace off under **CalicoDesk Workspaces**, or disconnect your account
under **CalicoDesk Sign / Signup**. Uninstalling the plugin removes all stored
CalicoDesk data from your database.
### Does this plugin require WooCommerce?
No. CalicoDesk does not require WooCommerce.
## Reviews
There are no reviews for this plugin.
## Contributors & Developers
“CalicoDesk” is open source software. The following people have contributed to this
plugin.
Contributors
* [ calicodesk ](https://profiles.wordpress.org/calicodesk/)
[Translate “CalicoDesk” into your language.](https://translate.wordpress.org/projects/wp-plugins/calicodesk)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/calicodesk/), check
out the [SVN repository](https://plugins.svn.wordpress.org/calicodesk/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/calicodesk/) by
[RSS](https://plugins.trac.wordpress.org/log/calicodesk/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
#### 1.0.0
* Initial release.
## Meta
* Version **1.0.0**
* Last updated **9 hours ago**
* Active installations **Fewer than 10**
* WordPress version ** 6.0 or higher **
* Tested up to **7.0.1**
* PHP version ** 7.4 or higher **
* Tags
* [AI](https://wordpress.org/plugins/tags/ai/)[chatbot](https://wordpress.org/plugins/tags/chatbot/)
[customer support](https://wordpress.org/plugins/tags/customer-support/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/)
[live chat](https://wordpress.org/plugins/tags/live-chat/)
* [Advanced View](https://wordpress.org/plugins/calicodesk/advanced/)
## Ratings
No reviews have been submitted yet.
[Your review](https://wordpress.org/support/plugin/calicodesk/reviews/#new-post)
[See all reviews](https://wordpress.org/support/plugin/calicodesk/reviews/)
## Contributors
* [ calicodesk ](https://profiles.wordpress.org/calicodesk/)
## Support
Got something to say? Need help?
[View support forum](https://wordpress.org/support/plugin/calicodesk/)