Title: Bugalou – Live Chat, AI Chatbot & Customer Support Inbox Author: Bugalou Published: October 28, 2026 Last modified: October 30, 2026 --- Search plugins ![](https://ps.w.org/bugalou-live-chat/assets/banner-772x250.png?rev=3770610) ![](https://ps.w.org/bugalou-live-chat/assets/icon-256x256.png?rev=3770610) # Bugalou – Live Chat, AI Chatbot & Customer Support Inbox By [Bugalou](https://profiles.wordpress.org/gian0186/) [Download](https://downloads.wordpress.org/plugin/bugalou-live-chat.1.0.0.zip) * [Details](https://wordpress.org/plugins/bugalou-live-chat/#description) * [Reviews](https://wordpress.org/plugins/bugalou-live-chat/#reviews) * [Installation](https://wordpress.org/plugins/bugalou-live-chat/#installation) * [Development](https://wordpress.org/plugins/bugalou-live-chat/#developers) [Support](https://wordpress.org/support/plugin/bugalou-live-chat/) ## Description [Bugalou](https://bugalou.com) is a customer service platform that brings WhatsApp, email, Instagram, Facebook Messenger and website chat together in one shared inbox, with an AI assistant that answers common questions right away and hands off to your team whenever a visitor needs a person. This plugin adds the Bugalou chat widget to your WordPress site. No theme editing and no copy-pasting code: * Free plan: website chat for 1 user, up to 50 conversations a month * An AI assistant answers visitors right away, day and night, based on your own knowledge base (paid plans) * Hand-off to a team member whenever needed, with the full chat history * Every chat lands in your Bugalou inbox, next to your WhatsApp, email and social messages * Colours, texts, opening hours and AI behaviour are managed in your Bugalou dashboard * The chat follows the visitor’s language Running a WooCommerce store? Use [Bugalou for WooCommerce](https://wordpress.org/plugins/bugalou-for-woocommerce/) instead: it includes the same chat widget and also connects your orders. #### How it works 1. Install and activate this plugin. 2. In your Bugalou dashboard, go to Channels Website chat Installation and click“ Copy key” in the “Widget key” box at the top. 3. In WordPress, go to Settings Bugalou Live Chat, paste the key, tick “Show the chat widget on my site” and save. #### Bugalou account required This plugin shows the chat of your Bugalou account, an external service, so you need a Bugalou account to use it. * **Free plan:** website chat for 1 user, up to 50 conversations a month, free forever. No AI assistant, and “Powered by Bugalou” is shown in the chat. * **Paid plans:** the AI assistant, WhatsApp, email, social channels, automations and your whole team. Every paid plan starts with a [free 14-day trial](https://bugalou.com/en/pricing). ### External services This plugin loads the chat widget of [Bugalou](https://bugalou.com), an external customer service platform. * What is loaded, and when: only after you paste a widget key and enable “Show the chat widget on my site”, your site loads Bugalou’s chat script from https:// bugalou.com/widget/loader.js for visitors. Until then the plugin loads nothing on your site. * What is sent: the script loads your widget settings from https://bugalou.com and, when a visitor uses the chat, sends the messages they type, any name, email or file they choose to share and their browser language to Bugalou, so your team and the AI assistant can answer in your Bugalou inbox. As with any web request, the visitor’s IP address and the page address are visible to Bugalou’s server. The script stores a chat session id in the visitor’s browser (local storage) so the conversation continues across pages. * Apart from the above, the plugin sends no data and does not track visitors. * [Bugalou terms of service](https://bugalou.com/en/terms) * [Bugalou privacy policy](https://bugalou.com/en/privacy) ## Screenshots [⌊Live chat on your WordPress site. On paid plans an AI assistant answers right away.⌉⌊Live chat on your WordPress site. On paid plans an AI assistant answers right away.⌉[ Live chat on your WordPress site. On paid plans an AI assistant answers right away. [⌊Set up in two minutes: paste your widget key and switch the chat on.⌉⌊Set up in two minutes: paste your widget key and switch the chat on.⌉[ Set up in two minutes: paste your widget key and switch the chat on. [⌊Every website chat lands in your Bugalou inbox, next to WhatsApp and email.⌉⌊Every website chat lands in your Bugalou inbox, next to WhatsApp and email.⌉[ Every website chat lands in your Bugalou inbox, next to WhatsApp and email. [⌊Copy your widget key in the Bugalou dashboard.⌉⌊Copy your widget key in the Bugalou dashboard.⌉[ Copy your widget key in the Bugalou dashboard. ## Installation 1. Upload the plugin files to `/wp-content/plugins/bugalou-live-chat`, or install it directly through the WordPress plugins screen. 2. Activate the plugin through the “Plugins” screen in WordPress. 3. Go to Settings Bugalou Live Chat to add your widget key. ## FAQ ### Do I need a Bugalou account? Yes. [Create a free Bugalou account](https://bugalou.com/register), then copy your widget key from the “Widget key” box under Channels Website chat Installation. ### Is it really free? Yes. The free plan includes website chat for 1 user and up to 50 conversations a month, with no time limit and no credit card. The AI assistant and other channels are part of the paid plans. ### Does the chat slow down my site? No. The script loads asynchronously in the footer, after your page content. ### Where do I change the colours and texts of the chat? In your Bugalou dashboard under Channels Website chat. Changes show up on your site right away, without touching WordPress. ### I also use Bugalou for WooCommerce. Will the chat show twice? No. Both plugins use the same script, which is loaded only once. On a store you only need Bugalou for WooCommerce. ## Reviews ![](https://secure.gravatar.com/avatar/b96107bc1b5532655065eab851b82d0f6c43f6f12a1c04a1040f576f490a3572? s=60&d=retro&r=g) ### 󠀁[Best chat assistant](https://wordpress.org/support/topic/best-chat-assistant/)󠁿 [waseem2323](https://profiles.wordpress.org/waseem2323/) October 29, 2026 Enjoying my all chats together on one dashboard no back and forth saving time and boosting my performance as web dev. Thanks Bugalou Team [ Read all 1 review ](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/) ## Contributors & Developers “Bugalou – Live Chat, AI Chatbot & Customer Support Inbox” is open source software. The following people have contributed to this plugin. Contributors * [ Bugalou ](https://profiles.wordpress.org/gian0186/) [Translate “Bugalou – Live Chat, AI Chatbot & Customer Support Inbox” into your language.](https://translate.wordpress.org/projects/wp-plugins/bugalou-live-chat) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/bugalou-live-chat/), check out the [SVN repository](https://plugins.svn.wordpress.org/bugalou-live-chat/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/bugalou-live-chat/) by [RSS](https://plugins.trac.wordpress.org/log/bugalou-live-chat/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.0 * Initial release: show the Bugalou chat widget on your site with your widget key. ## Meta * Version **1.0.0** * Last updated **2 days ago** * Active installations **Fewer than 10** * WordPress version ** 6.3 or higher ** * Tested up to **7.1.4** * PHP version ** 7.4 or higher ** * Tags * [AI Chatbot](https://wordpress.org/plugins/tags/ai-chatbot/)[chat widget](https://wordpress.org/plugins/tags/chat-widget/) [customer service](https://wordpress.org/plugins/tags/customer-service/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/) [live chat](https://wordpress.org/plugins/tags/live-chat/) * [Advanced View](https://wordpress.org/plugins/bugalou-live-chat/advanced/) ## Ratings 5 out of 5 stars. * [ 1 5-star review ](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/bugalou-live-chat/reviews/) ## Contributors * [ Bugalou ](https://profiles.wordpress.org/gian0186/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/bugalou-live-chat/)