This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

BravoWP Helpdesk

Description

A freeware solid Support Tickets manager for your WordPress portal. With a complete front-end content included, you can allow your
vistors to open Support Tickets directly from your website. Completely build on Twitter Bootstrap it offers a clean and easy-to-
use Administration interface to fully manage all the Helpdesk elements.

NEW: Email To Tickets

Fetch Email from your Mailbox (example: support@mycompany.com) and convert them into Helpdesk Tickets.

NEW: WooCommerce Integration!

Agents and Customers can select a Product of your WooCommerce Store when creating a Support Ticket.

LIVE DEMO AVAILABLE

  • http://www.bravowp.com/wordpress-helpdesk-plugin-live-demo/
  • No registration required.

Main Features

  • Responsive, completely built with Bootstrap framework.
  • 100% AJAX based, for super fast user experience.
  • Custom MySql tables, will not interfere with your WP content.

Agent Functions

  • Modern interface.
  • Administration back-end Support Tickets Management.
  • Quick Tickets search and counters.
  • Fast Tickets search with client-side tabled data.
  • Filter by keyword, Status, Category, Agent.
  • Create Ticket on customer’s behalf.
  • WooCommerce products integration.
  • Ability to add message to a Ticket.
  • Manage Ticket’s Status and Category.
  • Add custom Ticket Categories.
  • Email Notification when a Customer creates a Ticket.
  • and much more…

Front End Sections

  • Full no restriction front-end.
  • Allow your customers to create and review their Tickets.
  • Wrapped layout, will not mess up your WordPress theme.
  • Customers can add messages to their existing Tickets.
  • CAPTCHA control security (setting).
  • WooCommerce products integration.
  • Short-code to render front-end content on your WP page(s).
  • Confirmation page after Ticket creation.
  • Tickets can be created from non-registered visitors (setting).
  • and much more…

System Functions

  • System Event log for debugging purposes.
  • Fully localizable.

PROFESSIONAL VERSION

Discover all features of Premium version on our website:
http://www.bravowp.com/downloads/wordpress-helpdesk-plugin/

Localization:

  • English (by BravoWP)
  • Italian (by BravoWP)
  • French (by Vitet Jeremie – https://viteck.fr/)

Do you want to help us translating the plugin? Please contact us on http://www.bravowp.com! Free extensions for you are waiting.

Extensions

Bravo WP Helpdesk is not enough for you? Add extra functions at any time. Visit http://www.bravowp.com and find our plugins.

Arbitrary section

Screenshots

  • Administrator / Agents Tickets Dashboard and Search
  • Tickets details page with Messages
  • Ticket creation page (Agents)
  • General settings page
  • Customer create Ticket page
  • Front-end page for Customers
  • Tables management

Installation

  • Login as Administrator of your portal;
  • Navigate to Plugins -> Add New;
  • Click on Upload;
  • Select and Upload the .zip file you downloaded from this website;
  • Activate the new plugin.
  • Short code for Front End: [bravowp-helpdesk-frontend]

FAQ

What is the shortcode to render the front-end Customer’s section?

It is [bravowp-helpdesk-frontend]

Reviews

February 27, 2017
I had some issues in setting up, but the support I received was outstanding. Many Thanks to the team at WPBravo and Andrew in particular who took time out of his weekend to help. 5 Stars Guys! Update: My initial review was that everything was all good, however, the plugin requires too much manipulation to work effectively as a helpdesk plugin. i.e you need to install additional plugins and create user role restrictions to ensure the agents only have access to the plugin and not the full administration section of wordpress. As you will see from my support tickets it is taking days to get an answer from these guys which is unacceptable. In my opinion, look somewhere else for a helpdesk plugin. I have requested a full refund.
September 3, 2016
velocissimi e competenti nel risolvere un problema di installazione del plugin consigliatissimo!!!!
September 3, 2016
A few things that need to be addressed in order for me to give this 5 stars I purchased the email notification add-on, installed it, but it is not recognized by the main plugin Need ability to adjust field labels and drop down categories need ability to embed the create ticket public form into other pages standalone without needing all the other functions with it.
Read all 6 reviews

Contributors & Developers

“BravoWP Helpdesk” is open source software. The following people have contributed to this plugin.

Contributors

Translate “BravoWP Helpdesk” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0

  • Initial Release

1.1

  • Installation revision

1.1.1

  • Screenshot path fixed

1.1.2

  • Front-end graphic adjusted and optimized
  • Validation messages fixed on New Ticket page.
  • Go Back button from Ticket confirmation page now fixed.

2.0.0

  • Completely rebuilt with AJAX technology
  • Front-end reworked
  • Custom mysql tables

2.0.3

  • Releasing functions for Email Notifications Add-on.

2.0.4

  • Localization system added.
  • Localization for Italian added.
  • Fixed bug when updating from previous version (dbDelta Primary Key message).

2.0.5

  • Fixed a bug when display tickets in Administratin area

2.0.6

  • Datatable component updated

2.0.7

  • Administrators Dashboard Tickets counters fixed

2.0.8

  • Attachments add-on support.

2.0.9

  • Fixed bugs on some version of php (fatal error on activation).

2.1.0

  • Fixed bugs on some version of php (fatal error on activation).

2.1.2

  • Added Categories customization (add, edit, remove).
  • Added System log visualization under settings page.
  • Menu in the administration board has been reworked.
  • Fixed problem with category choose in the front end.

2.1.3

  • Fixed rendering problem with front-end big buttons.
  • Adjusted some colors in the front-end, and added some icons.
  • Added ticket number in the ticket edit panel of the front-end.
  • Adjusted help texts in the front-end.
  • Status in front end edit page now comes as colored label.
  • Minor rendering adjustments to attachments panel in front-end ticket details.
  • Removed “Tasks” and “Contracts” part from the Ticket View page – those functions will be released shortly.

2.1.4

  • Completely reworked Dashboard (Tickets list page)
  • Completely reworked Ticket Edit page

2.1.5

  • Fixed error on Categories listing

2.1.6

  • Fixed Notification list not showing in settings page

2.1.7

  • Full rework of Ajax handling. Performance increased by 50%-70% in function speed.

2.1.8

  • Fixed problem with client resources not being refreshed after plugin update
  • Fixed problem on AJAX calls on WP version 4.4.x

2.1.9

  • Added time and date on tickets list and messages list
  • Added a couple of “Go Back” buttons

2.1.10

  • Added selection of product from Woocommerce when creating or editing a Ticket
  • Added drop down to select a ticket priority

2.1.13

  • Fixed a database install error

2.2.0

  • Fixed possible problem for latest versions of WordPress
  • Added redirect after Login
  • Added redirect after registration
  • Swtiched the two notifications on new Tickets (PRO version)
  • Fixed error message after activation (thanks Darrel!)
  • Fixed bug that would trim the list of WooCommerce product to 5
  • Changed the log management function to avoid possible permissions problem on the log file
  • Added some css to ensure images get centered in the front end bug buttons

2.2.1

  • Array declaration fix