Title: Answyr Author: Kevon Adonis Published: July 13, 2026 Last modified: July 13, 2026 --- Search plugins ![](https://ps.w.org/answyr/assets/banner-772x250.png?rev=3606767) ![](https://ps.w.org/answyr/assets/icon.svg?rev=3606767) # Answyr By [Kevon Adonis](https://profiles.wordpress.org/kevonadonis/) [Download](https://downloads.wordpress.org/plugin/answyr.1.0.0.zip) * [Details](https://wordpress.org/plugins/answyr/#description) * [Reviews](https://wordpress.org/plugins/answyr/#reviews) * [Installation](https://wordpress.org/plugins/answyr/#installation) * [Development](https://wordpress.org/plugins/answyr/#developers) [Support](https://wordpress.org/support/plugin/answyr/) ## Description Answyr is AI-powered customer support for WordPress, end to end — from self-serve AI chat that deflects common questions to AI-assisted replies that help your agents respond faster. It all runs on one shared AI core, grounded in a knowledge base you own and control. * **AI Chat** — a front-end deflection widget that answers visitors from your knowledge base (with source links) and escalates into a ticket when a human is needed. * **Knowledge Base** — a built-in, customizable knowledge base that grounds every AI answer. Keep it internal for the AI and your agents, or publish it for customers with a shortcode. * **AI-assisted agent replies** — an AI ticket inbox (Desk) that drafts replies grounded in your knowledge base, with a full ticket lifecycle and a customer portal. Bring your own AI provider key (Anthropic or OpenAI). Keys are encrypted at rest. #### Features * **Ticket lifecycle** — open pending resolved closed. Agent replies auto-set pending; customer replies reopen; customers can resolve or reopen from the portal. * **Triage** — priority (low/normal/high/urgent), free-form tags, status/priority/ tag filters, keyword search, pagination. The inbox is ordered urgent-first. * **Productivity** — AI draft-and-vet, saved (canned) replies, internal team-only notes, ⌘/Ctrl+Enter to send. * **Customer portal** — inline sign-in, create/see/reply to tickets, Open/Closed filter, 👍/👎 satisfaction (CSAT) on resolved tickets. * **Chat deflection widget** — answers from your knowledge base with source links, and escalates to a ticket (with transcript) when needed. Customizable title, welcome copy, placeholder, accent color, and display mode (sitewide or shortcode). * **Brand theming** — an accent color themes the chat widget and the customer portal; admin screens stay native. * **Insights** — read-only metrics: volume, new tickets (7/30 days), average first- response time, satisfaction, and a by-status breakdown. * **Customizable knowledge base** — a native knowledge base grounds every AI draft and chat answer; internal by default, publishable to customers. You can also point the AI at existing content (any post types you choose). #### AI providers Anthropic and OpenAI ship built-in. You configure your own API key per provider and choose the active provider/model in settings. The architecture is multi-provider by design, so additional providers can be registered. ### External services Answyr sends data to a third-party AI provider **only** when you have enabled an AI feature (draft-and-vet or the Chat widget) and configured that provider’s API key. It is “bring your own key” — no AI calls are made until you add a key, and only the provider you select as active is contacted. **What is sent, and when:** * When an agent requests an AI draft, or a visitor asks the Chat widget a question, the plugin sends the relevant ticket/conversation text and excerpts of your own published content used for grounding to the active AI provider, and receives a generated reply. **Which service:** the provider you configure as active — * **Anthropic (Claude)** — used when Anthropic is the active provider. Requests go to api.anthropic.com. Terms: https://www.anthropic.com/legal/commercial-terms Privacy policy: https://www.anthropic.com/legal/privacy * **OpenAI** — used when OpenAI is the active provider. Requests go to api.openai. com. Terms: https://openai.com/policies/terms-of-use Privacy policy: https:// openai.com/policies/privacy-policy No data is sent to these services unless you enable an AI feature and provide a key. ## Screenshots [⌊Desk inbox with triage, filters, and search.⌉⌊Desk inbox with triage, filters, and search.⌉[ Desk inbox with triage, filters, and search. [⌊Ticket detail with AI draft-and-vet and internal notes.⌉⌊Ticket detail with AI draft-and-vet and internal notes.⌉[ Ticket detail with AI draft-and-vet and internal notes. [⌊Customer portal — tickets, replies, and satisfaction rating.⌉⌊Customer portal — tickets, replies, and satisfaction rating.⌉[ Customer portal — tickets, replies, and satisfaction rating. [⌊Chat deflection widget answering from the knowledge base.⌉⌊Chat deflection widget answering from the knowledge base.⌉[ Chat deflection widget answering from the knowledge base. [⌊Insights dashboard.⌉⌊Insights dashboard.⌉[ Insights dashboard. [⌊Settings — providers, chat widget, and saved replies.⌉⌊Settings — providers, chat widget, and saved replies.⌉[ Settings — providers, chat widget, and saved replies. ## Installation 1. Upload the `answyr` folder to `/wp-content/plugins/`, or install via the Plugins screen. 2. Activate the plugin. This creates the ticket tables and seeds defaults. 3. Go to **Answyr Settings**, choose an AI provider, and paste your API key. 4. Enable the surfaces you want (Desk is on by default; Chat is off until configured). 5. Add the `[answyr_portal]` shortcode to a page for the customer portal, and `[answyr_chat]` if you use shortcode display for the chat widget. Requires WordPress 6.0+ and PHP 8.0+. ## FAQ ### Does the AI send replies automatically? No. Every AI-generated reply is a draft that a human reviews and sends. Nothing is sent to a customer automatically. ### Do I need an AI provider account? Yes — Answyr is bring-your-own-key. You add your own Anthropic or OpenAI API key. No AI calls are made until a key is configured. ### Where are my API keys stored? Keys are stored per-provider and encrypted at rest in your site’s database. ### What data leaves my site? Only when you use an AI feature: the ticket/conversation text and excerpts of your own published content used for grounding are sent to your chosen AI provider. See the “External services” section above. ### Will uninstalling remove my data? Deleting the plugin removes its tables, settings, and stored keys. Your authored knowledge-base posts are left intact. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Answyr” is open source software. The following people have contributed to this plugin. Contributors * [ Kevon Adonis ](https://profiles.wordpress.org/kevonadonis/) [Translate “Answyr” into your language.](https://translate.wordpress.org/projects/wp-plugins/answyr) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/answyr/), check out the [SVN repository](https://plugins.svn.wordpress.org/answyr/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/answyr/) by [RSS](https://plugins.trac.wordpress.org/log/answyr/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.0 Initial public release. * **AI Chat** — a front-end deflection widget that answers visitors from your knowledge base with source links, and escalates into a ticket (with transcript) when a human is needed. Customizable title, welcome copy, placeholder, accent color, and display mode. * **Knowledge Base** — a native, customizable knowledge base that grounds every AI answer. Internal by default; publish it for customers with the `[answyr_kb]` shortcode. You can also ground the AI on existing content (post types you choose). * **Desk** — an AI ticket inbox with AI draft-and-vet replies, a full lifecycle( open pending resolved closed), triage (priority, tags, filters, keyword search), saved replies, internal notes, and an Insights dashboard. * **Customer portal** — inline sign-in; create, view, and reply to tickets; Open/ Closed filter; 👍/👎 satisfaction on resolved tickets. Themed by your accent color. * **Bring your own AI provider key** — Anthropic or OpenAI, encrypted at rest. No AI calls are made until you add a key. ## Meta * Version **1.0.0** * Last updated **10 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **7.0.1** * PHP version ** 8.0 or higher ** * Tags * [AI](https://wordpress.org/plugins/tags/ai/)[AI Chatbot](https://wordpress.org/plugins/tags/ai-chatbot/) [ai support](https://wordpress.org/plugins/tags/ai-support/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/) [Support Ticket](https://wordpress.org/plugins/tags/support-ticket/) * [Advanced View](https://wordpress.org/plugins/answyr/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/answyr/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/answyr/reviews/) ## Contributors * [ Kevon Adonis ](https://profiles.wordpress.org/kevonadonis/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/answyr/)