Title: 24laser Support Tickets Author: 24laser Published: September 14, 2026 Last modified: September 15, 2026 --- Search plugins ![](https://ps.w.org/24laser-support-tickets/assets/banner-772x250.png?rev=3694834) ![](https://ps.w.org/24laser-support-tickets/assets/icon-256x256.png?rev=3694834) # 24laser Support Tickets By [24laser](https://profiles.wordpress.org/24laser/) [Download](https://downloads.wordpress.org/plugin/24laser-support-tickets.2.0.6.zip) * [Details](https://wordpress.org/plugins/24laser-support-tickets/#description) * [Reviews](https://wordpress.org/plugins/24laser-support-tickets/#reviews) * [Installation](https://wordpress.org/plugins/24laser-support-tickets/#installation) * [Development](https://wordpress.org/plugins/24laser-support-tickets/#developers) [Support](https://wordpress.org/support/plugin/24laser-support-tickets/) ## Description 24laser Support Tickets is a self-hosted support ticket plugin for WordPress. Tickets, messages and attachments stay on your own WordPress installation. The plugin includes: * Ticket management in the WordPress admin area * Status, priorities and categories * Public replies and internal notes * Activity history * Frontend support form via `[dpsupport_form]` * Support requests from guests or logged-in users * Secure personal guest ticket links * Protected guest attachment downloads * Optional JPG, PNG, WebP or PDF attachment; the maximum size follows the site’s normal WordPress/PHP upload limit * WordPress `wp_mail()` notifications for staff and customers * Ticket statistics * Optional WooCommerce My Account support endpoint for logged-in customers * HPOS-compatible WooCommerce integration The plugin does not require an external account or license key. It does not send telemetry, contact a license server or install updates from third-party servers. #### Frontend support form Create or edit a WordPress page and add: ``` [dpsupport_form] ``` You can also create a support page automatically under Support > Settings. #### WooCommerce If WooCommerce is active, logged-in customers receive a Support entry in My Account. Customers can browse all of their support tickets with pagination and can create, read and reply to tickets. #### Privacy Support tickets may contain personal data such as names, email addresses, messages and uploaded files. This data is stored locally in your WordPress database and Media Library. Guest-form rate limiting uses local WordPress transients. The plugin does not send telemetry to 24laser or another license/tracking service. ## Screenshots [⌊Overview of all support tickets in the WordPress backend.⌉⌊Overview of all support tickets in the WordPress backend.⌉[ Overview of all support tickets in the WordPress backend. [⌊Create a new support ticket directly in the backend.⌉⌊Create a new support ticket directly in the backend.⌉[ Create a new support ticket directly in the backend. [⌊Frontend customer area for viewing and submitting support tickets.⌉⌊Frontend customer area for viewing and submitting support tickets.⌉[ Frontend customer area for viewing and submitting support tickets. [⌊Open ticket view with conversation history and reply form.⌉⌊Open ticket view with conversation history and reply form.⌉[ Open ticket view with conversation history and reply form. [⌊Plugin settings for notifications, categories and the frontend support form.⌉⌊ Plugin settings for notifications, categories and the frontend support form.⌉[ Plugin settings for notifications, categories and the frontend support form. ## Installation 1. Install 24laser Support Tickets through Plugins > Add New, or upload the plugin ZIP. 2. Activate the plugin. 3. Open Support > Settings and configure the notification email address. 4. Create a support page with the `[dpsupport_form]` shortcode or use the automatic page creation button. 5. If WooCommerce is active, the Support endpoint is added to My Account automatically. ## FAQ ### Does the plugin need a license key? No. The plugin works without a license key or external account. ### Does the plugin contact 24laser servers? No. The plugin has no license heartbeat, telemetry or external update client. Plugin updates are delivered by WordPress.org. ### Where are tickets stored? Tickets, messages and activity records are stored in dedicated tables in the local WordPress database. Uploaded attachments use the WordPress Media Library. ### Can guests submit tickets without an account? Yes, if guest requests are enabled under Support > Settings. Each guest receives a personal signed ticket link. Internal notes are never shown in the guest view. ### Can I use it without WooCommerce? Yes. The frontend shortcode and WordPress admin ticket management work without WooCommerce. WooCommerce only adds the optional My Account support area. ### Does deactivating the plugin delete tickets? No. Deactivation does not delete ticket data. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “24laser Support Tickets” is open source software. The following people have contributed to this plugin. Contributors * [ 24laser ](https://profiles.wordpress.org/24laser/) [Translate “24laser Support Tickets” into your language.](https://translate.wordpress.org/projects/wp-plugins/24laser-support-tickets) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/24laser-support-tickets/), check out the [SVN repository](https://plugins.svn.wordpress.org/24laser-support-tickets/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/24laser-support-tickets/) by [RSS](https://plugins.trac.wordpress.org/log/24laser-support-tickets/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 2.0.6 * Updated the plugin website to the official 24laser Support Tickets product page on o2go.de. * Added a direct Product page link to the plugin action links in WordPress. * No changes to ticket, customer, guest or WooCommerce functionality. #### 2.0.5 * Updated WordPress.org directory presentation and screenshot descriptions. * No functional changes. #### 2.0.4 * Renamed the WordPress.org directory plugin to 24laser Support Tickets and updated the directory slug/text domain to `24laser-support-tickets` as requested during directory review. * Updated the author identity and public plugin references to 24laser / 24laser. de. * No feature changes compared with 2.0.3. #### 2.0.3 * Previous naming-review build; no functional changes compared with 2.0.2. #### 2.0.2 * Hardened single-file upload array validation for Plugin Check. * Removed unnecessary third-party cache hook and dynamic cache constants; private pages continue to send WordPress no-cache and explicit no-store headers. #### 2.0.1 * WordPress.org review fixes: unique DPSUPPORT/dpsupport prefixes for declarations, hooks and stored data. * Reworked attachments as a native single-file upload; upload size follows the site upload limit. * Customer ticket history now uses normal pagination so all tickets remain accessible. * No license validation, telemetry or third-party updater is included. #### 2.0.0 * First WordPress.org directory package. * Repository package contains only local plugin functionality and no external license validation, telemetry or third-party updater. * Updates are intended to be delivered exclusively through WordPress.org. * Includes backend ticket management, frontend support form, secure guest access, WooCommerce My Account support, notifications and ticket statistics. ## Meta * Version **2.0.6** * Last updated **20 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.5 or higher ** * Tested up to **7.1** * PHP version ** 8.0 or higher ** * Tags * [customer support](https://wordpress.org/plugins/tags/customer-support/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/) [support](https://wordpress.org/plugins/tags/support/)[tickets](https://wordpress.org/plugins/tags/tickets/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/24laser-support-tickets/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/24laser-support-tickets/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/24laser-support-tickets/reviews/) ## Contributors * [ 24laser ](https://profiles.wordpress.org/24laser/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/24laser-support-tickets/)