WordPress.org

Ideas

Notifications for theme/plugin authors on new support threads

  1. gerald@WPcustoms
    Member

    12345

    If you want to provide solid and fast support at WordPress.org for your theme\plugin you need to manually visit the subforum and check if there are new posts.

    Esmi just confirmed me that there is no way to get a message\email on new support threads for a specific subforum. RSS is the only option.

    I think it would be a great way to speed up response time for authors.
    A small checkbox "Notify me of new posts via email" in the specific forum would do it.

    What do you think?
    How do you keep track of support requests for your themes\plugins?

    Posted: 1 year ago #
  2. Ipstenu (Mika Epstein)
    Administrator

    You can also set up email alerts for each forum, or for your plugin/theme slug.

    Posted: 1 year ago #
  3. gerald@WPcustoms
    Member

    12345

    I clicked through all profile pages, favorites, settings and forums but cannot find anything related to email alerts.
    Can you please show me an URL where I can do that?
    thanks

    Posted: 1 year ago #
  4. Ipstenu (Mika Epstein)
    Administrator

    http://profiles.wordpress.org/YOURID

    On the line with your name, it has an edit link and a notifications link

    Click notifications.

    Posted: 1 year ago #
  5. gerald@WPcustoms
    Member

    12345

    hm that's not really working in my case. My theme has a generic name and I get 50 alert mails a day where that name appears somewhere else in the forums.

    Posted: 1 year ago #
  6. jaromy
    Member

    I agree with Gerald - email notifications for the support forum for plugin authors is definitely needed.

    Posted: 6 months ago #
  7. Ipstenu (Mika Epstein)
    Administrator

    It exists.

    There's a "Subscribe to Emails for this Plugin" for all plugins on https://wordpress.org/support/plugin/wp-super-cache

    That said. It relies on users putting their questions in the right place. We can't really force that :/ People do what they do.

    Posted: 6 months ago #
  8. jaromy
    Member

    Thanks for clarifying Ipstenu, I do see that link you mention now. Perfect!

    Posted: 6 months ago #

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  • Rating

    12345
    1 Vote
  • Status

    This idea is under consideration