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Ideas

Improve the Snarky Error Message "Are You Sure You Want to do That?"

  1. john-biddle
    Inactive

    12345

    I occasionally get this error message when I am activating/deactivating a plug-in or theme. I'm not asking about fixing my underlying error.

    What I AM suggesting is to improve this worthless and annoying snarky message that as-is I believe has no place in WordPress. There isn't even a way to answer the question; no button or checkbox or radio button, nothing.

    I vote to make this, and others if there are similar ones, a useful, more informative error message that respects the user.

    Posted: 1 year ago #
  2. So for those who DON'T know, that error comes up with WordPress cannot complete an action due to not being able to verify you're ... you and you meant to do that. Often this occurs when a nonce is invalid or your user session has expired by your browser hasn't noticed.

    John, what would you suggest would be a better message? IIRC at the time we changed it from "Stop cheating, eh?" which was WAY worse. This one is not intended to be snarky but cautionary.

    Also it's difficult to tell someone what to do since the whole reason you get the error is WP can't tell your intent anymore.

    Maybe we should have a 'back' button?

    Posted: 1 year ago #
  3. Deb Shadovitz
    Inactive

    Every message should be clear in its intent and it's advice. The message should say, something like this if this is the case, you have been away too long and word press kind of a longer verify you. Please login (provider login screen in the message) can you return to the function so that you can continue.
    In other words, help us.

    Posted: 1 year ago #
  4. john-biddle
    Inactive

    12345

    Well, I get this error at least 5 times a week, and I'm always logged in at the time. Nonces unchanged since install.

    A back button would at least show the user he isn't stuck, with no way out.

    Usually what I do is just hit the back button in the browser and redo. Sometimes I have to do this more than once, but it usually works on the first retry.

    As to an alternate message, I didn't suggest one since I have minimal technical understanding of what the problem actually is. And it sounds like WP doesn't either.

    I can see that this message has to be worded carefully, since informing the user that WP is lost won't be very comforting. And I also agree that "Stop Cheating, eh?" was worse. But the current message isn't appropriate since it implies the user may be about to do something unsafe, which when I get the message is entirely untrue. It also implies the problem is the user's fault, which is not always true, if ever true.

    I also get the message "Slow down, you move too fast" when I try to save messages in this forum. It's cute, I get the reference, but it doesn't tell me what's wrong. Why am I going too fast. What limit am I breaking? I didn't see any limits posted anywhere.

    There's a link after this message to go back to WordpRess Ideas, but if you click it, your text is gone, annoying you further, especially if you spent awhile creating it.

    You can get back to the entered text y useing the browser's back button twice, but not after scaring the user that their entry was just trashed for something they didn't know wasn't allowed. In this case I'm replying to a message from you, and can't.

    I don't think cute or snark have any place in messages to users who are at the very least going to be irritated because what they're doing didn't work. It's just not good customer service to have a little fun at their expense, especially given the circumstances.

    Look, I'm not offended, I can enjoy a joke or a jibe, or appreciate wordplay or a lyric reference. I just think you create unnecessary bad feelings which I am quite sure are completely unintended. Sorry if I'm being difficult.

    Posted: 1 year ago #
  5. Deb - Yes, every message should be clear in its intent and it's solution. The problem is that it's nigh impossible to figure out exactly WHAT you did to get that particular message.

    Literally you'd get that error when WP has no idea how you got where you did.

    John - Again, I don't see that as snarky, but I can understand why it might be. However since the people working on it have come up with that as the 'best' default, we clearly need some help :)

    The problem again is that we can't know how you got that message unless you're able to help out and fully document exactly what you did. If you're getting this multiple times a day, you've got 'something' on your site that's misbehaving. Likely a plugin :/

    I also get the message "Slow down, you move too fast" when I try to save messages in this forum. It's cute, I get the reference, but it doesn't tell me what's wrong. Why am I going too fast. What limit am I breaking? I didn't see any limits posted anywhere.

    Horse of a different color. The forums are not core WP. That error means you're posting more than once every 60 seconds.

    Posted: 1 year ago #
  6. The Dhaba
    Member

    This message ("Are You Sure You Want to do That?") happens when my user session has expired.

    Posted: 1 year ago #
  7. That's probably happening on a page where things aren't reloading pages, but instead pulling up a javascript/ajax type form.

    That said, we're getting better about detecting the logged out state and prompting you to log back in!

    Posted: 1 year ago #

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    This idea is under consideration