Because the WordPress community is global, it’s important to remember that everyone has different circumstances, knowledge, and levels of experience. As a general rule, all written communication should be clear and friendly, with a tone that’s on the positive side of neutral.

Language choice is important since most communication is in text and English. Staying relatively jargon-free helps people who are speaking English as a second language as well as any new or inexperienced contributors. Leaders especially should remember that anything you write could be someone’s first introduction to the project and how we treat each other.

Lessons

Best Practices for Global Collaboration

Define things clearly.  Avoid acronyms. If you need to use one, include the meaning the first time it’s used. If you must use “we” in a post, be clear about who “we” refers to.  If starting a discussion, let people know if a decision needs to be made by a certain deadline, or if the […]