Support Tickets Center is a WordPress plugin that adds state of the art ticketing support functionality to your website.
The general look an feel seems like a dead ringer to the osTicket support software.
If it is so, congratulations on being able to integrate this fine software into WordPress! I do love it and it brings back memories to when I had to customize osTicket.
Points of recommendations: -
- Have the ability to customise the new ticket page URL, and name it like so instead of the slightly misleading "Helpdesk URL".
- Have the ability to link to a publicly accessible knowledge base, like in osTicket. :-)
- Indicate clearly whenever it is in admin mode or staff mode.
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