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Plugin Reviews

XCloner - Backup and Restore

XCloner is a full backup and restore plugin for WordPress, it will backup and restore both files and database. www.xcloner.com

5 reviews
Average Rating
4 stars
4.3 out of 5 stars
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1 star
Does not work
By , for WP 3.8.2

After hours trying to get this plugin working I gave up, configuration issues. Documentation is lacking.

UPDATE: Hours of fiddling around and finally have it working. Again a clear set of installation instructions would make this a 5 star plugin. A pain to set up!

1 star
It got hacked and sent out 9,000 spams
By , for WP 3.8.1

I may have installed it on a client's client's website and it got hacked from the ukraine and sent out 9,000 spam emails before the host caught it. Interesting how the developer won't tell us where he is from.

1 star
Doesn't work
By , for WP 3.5.2

got a parsing error on a "supposed" legacy function in the code (which I shouldn't be accessing, because nothing on my server is "legacy")and since I already read another poster's comments on how they are just in it for the premium support rates, I just uninstalled it. I posted...if an answer comes back, I'll reconsider, but for now, I've put two hours into this plugin wasted time. (there are path requirements, but no browse buttons...so you have to "guess" the correct syntax or your configuration just fails and it doesn't run...and if the parens are in the wrong direction, the whole plugin crashes) ...poorly coded. Poorly commented code.

1 star
Failed to meet expectations
By ,

1 star
The support is horrible...asked me to purchase 1 year premium support for help
By , for WP 3.4.2

The support for this plugin is horrible. I had an issue where my cloned website had been reading the database from the demo site (ideally there should have been a database on the cloned site's server, but I realized later that no database had been uploaded on the cloned website..it just read the database from the website from which I cloned this one).

When I posted in xloner forums about this issue, the plugin author asked me to purchase premium support for help. Now because the situation was urgent, I agreed to purchase the premium support and emailed the plugin author for alternate payment options (they only have paypal on the site).

Following are the rates they have for premium support for Xcloner plugin:

    1 month recurring premium support - 9.95 Euros/month
    1 year premium support - 49.95 Euros
    Unlimited Premium support - 99.95 Euros

Now this is the exact email reply I got from the plugin author:

"Hi there! We are able to do the restore for you if you plan on getting the one year support package, if we are unable to get your site restored properly, we will refund the payment! We accept credit card payments through 2checkout!"

So he wants me to pay 49.95 Euros for one year premium support for help with restoring just one site. Why can I not purchase the monthly support for 9.95 Euros and get this done? When I replied his email with this fact I got no further response.

Why make a free plugin when you're going to charge a bomb for premium support? Very predatory practices..beware of this plugin as there are too many errors especially related to the database and if you ask for support you might have to shell out a nice thick wad of cash.

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