An open source help desk and support ticket system for WordPress using jQuery. Easy to use for both users & admins.
Oops I made the mistake of upgrading to Pro
For a plugin that is all about providing customer service, I am astounded by the lack of it from the developers.
Firstly there was silence for a day after payment - nothing, no download, no thanks, nothing.
It doesn't stop there.. the only published option for options for contacting WPSC about an issue seems to be a $99 paid service which has a support interface which is more cumbersome than their support plugin - go figure!
I managed to grap an email address from the bottom of the upgrade when it arrived and tried mailing to that. More silence.
So what's the issue with the Pro - couple of things:
1) the sales blurb talks about files (plural) upload but I can only see functionality for a single file upload
2) the file upload functionality does not seem to be working
I've done the decent thing and sent short video clips showing the problem but - Silence
works fine and does an great job! It's true.
Purchased the Pro upgrade expecting a link or whatever pretty quickly. Three chasing emails later only automated responses and no sign of my purchase.
Why would anyone use this company's e-commerce solutions in their own business when the vendor gets it so egregiously wrong?
Hopeless. If only WordPress would make 'no stars' an option...
Works just fine and it doesn't lack usability in the open source.
No wonder this got so many other 1 star reviews. The pro version is crap. Such a waste of money with no support.
All I needed was a simple ticketing system that works! And this one does. Do not hesitate to try this plugin out.
Updated frequently, and that's excellent. Had to modify it for some special fields I needed, and more or less, this was fairly easy to customize.
A big, BIG, minus is that they have changed the naming convention of functions and variables several times along the way. I can now spot four different names for these: wpsc_, wpscst_, wpsct_, wpst_ (you can spot all four on submit-ticket.php on the first 70 lines of code). I have absolutely no idea, which ones are typos and which are correct - and I actually think they themselves don't know anymore. The code is a big mess and most of the bugs are related to this. This makes the manual update extremely time consuming. (On the plus-side they do fix these fairly quick whenever one is found - and if you haven't modified the code, update as frequently as you can)
All in all - does what it's supposed to - new functionalities added often enough.
Their website talks about why you should "go Pro", but I'm wondering why I would what to even go free...
This is one of the best plugins and has some advanced functions that a really great for customization.
With the high frequency of the updates, and the ease to communicate with the author about new features and other issues, this is really fun to work with!
This plugin just keeps getting better and the support is outstanding! No complaints and I look forward to the future releases.