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Plugin Reviews

WP Live Chat Support

Fully functional Live Chat plugin. Chat with your visitors for free! No need for third party connections or monthly payments.

2 reviews
Average Rating
4 stars
4.5 out of 5 stars
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4 stars
A great start, looking forward to more updates
By , for WP 4.1.4

Very competitively priced for a single site, excellent design and implementation. Easy to install and get started.

I was disappointed that there is no option for users who are logged in; I would like to see the user info fields populated when they're logged in. As of now, users who are already logged in have to type in their information again to start the chat.... when using on a member based site, it's critical to minimize the steps required for them to reach support.

Hoping to see updates soon that will remedy these issues... for now it's sort of like buying a car and 'we'll see aobut getting your wheels to you sometime on a future update" :)

Seriously, this is an awesome plugin that deserves a try... check it out

4 stars
Good but a work in progress
By , for WP 3.8.1

Firstly, do not bother with the free version unless you are a very small blogger who has very few followers...if you are a business then just pay the fee for the pro version if you really want a basic live chat utility. The following comments are based on very limited real testing:

PROs:
- Great value for a basic chat utility

CONS/IMPROVEMENTS REQUIRED
- The customer/visitor instigating the chat call can be left wondering whether anyone is attending to them. I use chat contact regularly with my ISPs and they display a "so-and-so it typing" message you when the person at the other end is preparing a chat reply. Without this a customer is in the dark and feeling ignored or imagines the connection has crashed or whatever.
- The is no facility for the customer to end the chat (other than clicking the 'close' cross). If the option is chosen by the operator to set a 24 hour period with no chat pop-ups (when a customer clicks the cross) the customer has no way to start a new chat.
- There is no option for the customer to collapse the chat box at the end of a session (unless they click the cross - see above).
- There is no option for the customer to have a transcript of the chat emailed to them

All in all - pretty good but not 'business-ready' even for a small business like mine.

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