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Plugin Reviews

WP-Invoice - Web Invoice and Billing

WP-Invoice lets you create and send web-invoices and setup recurring billing for your clients.

10 reviews
Average Rating
4 stars
4.1 out of 5 stars
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1 star
Support is terrible.
By , for WP 3.9.1

My experiences over the last year...
I asked for help, but I got nothing for 2 weeks. Still waiting on that answer.

It's not a great app. It's fine for very simple invoicing, but it's got a lot of problems. Allowing payments never worked right for me. It stopped talking to Paypal a long time ago. Now my invoices are just blank screens. The support is lacking. The premium features, of which I did try to purchase one, wouldn't work.

Of the 3 times I've asked for help, I've gotten a response once. That was when I paid for a premium feature, then requested a refund. They also seem to have erased a couple of their responses where I was asked to double check my settings and make sure I used the right domain name (because clearly I don't know my own domain name...). You can see where I referenced that in one of the messages, although the original message they posted is gone. Apparently they had something wrong on their end, which they said, but that's also deleted.

[ link redacted, please do not post links in reviews ]

There are no reporting tools other than a pie chart. You can purchase Power Tools, one of their premium addons, for more money than it's worth. It's essentially a json info dump that you have little control over and making it readable is more work than simply writing it all down by hand. It can be converted to CSV but not without a great deal of cleanup.

I wanted to like it. I gave it a lot of time to work out the kinks. I'm done with it and going back to PayPal invoices. They have little interest in helping anyone as far as I can tell.

Overall, they seem a bit on the shady side, and this plugin isn't worth the headache.

1 star
Just CRAP
By , for WP 3.9.1

I've been working online 20+ years and the setup & documentation is just terrible.. maybe if pay them then they'll help but Free version just crap! WP-plugins are generally easy to use but this company apparently doesn't get it.

1 star
authorize.net fails and stripe incomplete-slow support
By , for WP 3.8.1

Spent many hours working on getting this plugin to work with authorize.net. It is erratic; for awhile it will work and then it will fail with no changes to settings or authorize.net account. cannot be trusted for use with authorize.net

Paid $50 for a premium suppoty ticket with 24 hour response committment (evidenced by a countdown timer on the topic). Response was just outside of the 24 hour committment, very brief, incomplete and then the support rep posted "we'll pick this up next week".

I decided to try Stripe in place since I had already sent out real invoices (initial testing worked on test and live accounts, then failed erratically). The processing with Stripe seems to work fine, although I pay a 35% higher discount rate with them than I do with transactions going through Authorize.net.

The main problem with Stripe though is that the wp-invoice plugin does not pass the customers name to Stripe, therefore you can't see who made a payment by name - you'll have to use their email address to look them up.

My recommendation is to stay away from this plugin unless you are doing manual payment only, no gateways or stripe. Test thoroughly and if you decide you need support, abandon the product and find some other solution.

1 star
Customer Service Didn't Deliver Plugin, Wanted Access to my FTP
By , for WP 3.8.1

I purchased the PDF additional plugin to go with the WP-Invoice, and it wouldn't synch with my install (wouldn't download through their interface).
It took 2 days for Customer Service to respond, after all, they wanted an additional $50 to have them respond 'within 24 hours'. When they responded the first time, they sent me to a link which was already pretty poor on documentation. The next time, they requested that they have full access to my site through my FTP server. Um, no. Sounds Fishy. Do not do business with this group. They haven't charged back the $50 and I am currently in a Credit Card dispute to get my money back.

1 star
I thought this plugin would be perfect for me, but....
By , for WP 3.8.1

I've uninstalled this plugin because every time I go to set it up I get an error page. After reading the support (or lack there of) from the devs on the forum, I figure their customer service isn't that great and why would I consider purchasing a product that doesn't work and the devs aren't very helpful?

1 star
Does not email the proposals
By , for WP 3.5.1

Trying to get support is an absolute joke. They intentionally ignore you even when you pay good money for the add-ons.

1 star
Very limited documentation - no demo!
By , for WP 3.4.2

1. Guys, create a demo. This will save everyone time and you will have LESS questions!

2. Improve your documentation. Two columns is not user friendly for easy reading.

3. Video tutorials = less support requests!

4. Website blog . . . . even worse

5. Why do you even bother? It is evident you are not interested in supporting your product which is not a good reflection of your business

1 star
Always Breaks
By , for WP 3.4.2

at first i really liked this plug in but it always breaks on me, deletes info, and even though i type my own info in to send with the invoice it overrides it and places old text from a different invoice.

I would NOT recommend this invoice unless you like deactivating it and re installing it daily..

1 star
Plugin Broke my Site - Site is Down!
By , for WP 3.4.2

I was working my way through the Settings and I was on the 3rd tab. When I saved the settings the site redirected to a 404 Page Not Found and I cannot access any part of my site now without receiving that error.

When I navigated to my site (site-pro.net) all I see is a blank page with one word in the left hand corner... error Thanks for making sure that your plugin works. I don't know who rated it 5 stars but when problems exist you better darn well be prepared to answer questions!!

1 star
Does not work
By , for WP 3.4.2

Does not work, problems with first use and no support in the forum. Not good, first wp plugin I have had a problem with.

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