WP e-Commerce is a free WordPress Shopping Cart Plugin that lets customers buy your products, services and digital downloads online.
It's a little tricky to setup, and has some odd bugs that appear from time-to-time, but for the most part it is okay.
HOWEVER, right at our greatest hour of need (read: CHRISTMAS) it has let us down in the most amazing fashion.
Hopefully we'll get a response from the support community that helps restore faith in this product as it really is worth more than one-star on a good day.
I installed this plugin on my client's site and there are a few bugs - taxes are not being included in the payment gateway, so I added them to the shipping costs, now they are still not being included in the payment gateway... the product runs slow, and there is an inline style in the products page coding that prevents me from removing elements and rearranging them via CSS. I went to the support forums and nobody has helped with my problems. I will NEVER use WP-Ecommerce again. I have to deliver to the client this week and I don't have budget for a complete redesign. We're going to have to use it as is. I'm not happy at all. I wish I could give the product zero stars.
I can't say enough good things about this plugin and the support crew. They went ABOVE & BEYOND to get our site up and help us with an issue. We upgraded to the Gold Cart, which is really cheap and the upgrade also included a support ticket. We used that support ticket to help with a shipping error we were having.
The product we have is tea witch is extremely light. This caused errors because USPS has a minimum weight. This is an error that the support crew has never encountered before as its very rare to have a products this light. We actually gave up on it and was going to use per item shipping but their support crew kept on it until they figured out what the issue was. Mihai Alexandru and the support staff were AMAZING!!
WE also love the features it has namely coupons, the grid view and lots of available add ons.
Our site is now live and the USPS shipping is working great. They really take their paid support tickets seriously and make a point to help their customers out. I would recommend this shopping cart plugin and their company to anyone else.
Sylvia & Eliz
Laughing Tree Tea
I read many of the comments and had thought surely as big of a company as these guys are, it can't be that bad. I assumed it was just non-developers having issues with the plugin, due to improper implementation etc.
It was not the case. The product is just quite simply a mess, and the company seems to have little interest in actually helping anyone with the many issues this product has. The support forums are full of problems with no solutions, just others asking if anyone has figured out a fix. To rub salt in the wound, they will charge you money to post questions in their premium support forum, where they still do not ever seem to reply either! I wonder if they make more money off the premium support scam than they do off the product itself.
WordPress should seriously consider removing this product altogether from their plugins library.
We have been working with it since 2012.
We like how it works and the internal structure.
Well, I have to say at the time I installed it in 2010 it was about the only option that offered the features I needed. Also, I didn't mind paying for the Gold Cart to add even more options. The problems came when I tried to get it working correctly. It did take a bit of battling to get everything working correctly, with some need for a bit of hacking.
There have been improvements made through the years, but still some bugs that never did get fixed (negative tax on discounts), that I still have to work around today. And their original forum doesn't do much to answer problems. In fact most of the help I have received has been from the community that uses the tool. And after all this track record, their premium support asks for WordPress and FTP access to your site (Yikes!), that seem scary to me.
Bottom line, it does almost everything I need it to but it feels like a house of cards waiting to tumble. I just wish it was more stable and problems were identified faster and fixed properly.
Support is non-existent. Product is buggy. I tried enabling shipping with UPS, FEDEX and USPS-- all calculations were wrong. I even wasted the bucks on Gold Cart, which entitles you to one support ticket. I made a ticket asking for help with customization, and they told me that wasn't included. Ticket wasted.
this plugin full of bug and very bad customer support!
This plugin works - sort of. Upgraded to latest version. Among the things that did not work out of the box and needed repair:
If you don't need any of these, then wait until next upgrade when something else will not work.
Save yourself some heartache and headaches and avoid this plugin.
It does seem to offer a lot of functionality but a common complaint is poor documentation. Not liking :(
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