WooCommerce is a powerful, extendable eCommerce plugin that helps you sell anything. Beautifully.
OK, so they don't offer support if all you do is use the free base plugin. Fair enough - that's their call, they're a business at the end of the day and have to make money.
However, I paid for 3 (rather expensive IMHO) plugins which, apparently, does entitle me to support on the base system.
It's been 5 days now and the support ticket hasn't even been assigned to a support agent!
Read in to that what you will.
WooCommerce is, btw, is an excellent system. However, if you're not too technical or are worried about using an unsupported plugin, then I'd strongly advise looking elsewhere.
We used WooCommerce on several sites and have been very happy with it. When we installed the latest upgrade, the inventory reporting was missing from the orders on one of the sites running it. Over 72 hours waiting for response from support is unacceptable. Site has not been working for over a week now. Time is money. Money is money. Woo has cost us both.
My hope is they get their shit together with their support. When it works, it's spot on & loaded with features. However, if eCommerce functionality 24/7 is crucial, you may look elsewhere until they work out the kinks with their support.
At first I liked the idea of wordpress as a platform for ecommerce, found some tutorials, things were going smoothly.
The free theme I downloaded didn't work properly, and it went downhill from there. I can't even begin to guess how to troubleshoot this theme problem, because when I first installed woocommerce it threw a message about unsupported features in the latest version, and the theme was downloaded-latest version from their site?
It said I needed and alternative plugin, then it read on saying I might need ANOTHER plugin to convert old sidebars, at this point I could waste another 2 hours figuring it out or just not use this plugin.
My google results were nil in finding a post that contained the same problem, only someone refering them to post the problem in the support forum. Well, I eventually went to the support forum only to find it was for paying customers only. :sigh:
I respect the developers for having spent a lot of time and hard work on this project, but to think it is the top e-commerce plugin for a comunity as big as wordpress is just dissapointing.
I'd like to expect more out of the free blogging platform we've all come to love, but I guess wordpress just isn't a very viable e-commerce platform, let alone secure for that matter. When your hotfixing plugins with outher plugins, and backporting plugin framework updates, I think it's time to stick with a real ecommerce platform. :/
Spent hours setting WooCommerce up only to spend hours more fruitlessly trying to get my theme (Montezuma) styling restored. Seems the problem is not uncommon, but I've tried every suggested solution to no avail. So disappointing.
Looked like a promising tool had I been able to get it working.
Woo Commerce changed its pricing structure recently (August 2013). Keeping a typical Woo-based store with, say, 10 extensions and plug-ins running will now cost you $1000+ to keep up-to-date. That's per website, per year! Calculate your needs and costs carefully before you commit to this platform.
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