WooCommerce is a powerful, extendable eCommerce plugin that helps you sell anything. Beautifully.
To be quite frank, the product itself is fantastic. It could use more documentation, but in absence of that a user should be able to seek support, which brings me to the 1-star rating. Support for this plugin is absolutely atrocious. Of nearly a 1,000 support requests only a mere 10% of them have been resolved in two months.
Free product or not, but that is simply inexcusable. Both my wife and I made support topics regarding the same issue spanning the last 30 days and neither of them have been answered (let alone received a response).
You know why people opt for antiquated third-party solutions like ZenCart? Because their free support is outstanding. Support for WooCommerce (and by comparison, WordPress as well) is quite possibly the worst product support in the history of the internet.
Issues with plugins, themes, unresponsive and unprofessional support. List of tickets with no response or unhelpful responses is very long.
I have wasted 4 days on this plugin. Perhaps it's good for some tiny little stores with 50 products and no complexity. Anything more complicated and the software developer falls into a deep hole of solving one problem and causing another!
WC has a long-standing problem of not working properly with WP 'Pretty Permalinks,' generating 404s for product pages if *their* chosen *defaults* are not used. Much information and misinformation about this can be found via Google.
WooThemes shows absolutely NO interest in fixing this.
Therefore a one (1) is the only reasonable rating to offer.
Thank you, Tom
only problems. deleting posts. no support
I was originally a big fan of woocommerce and have purchased quite a few premium plugins and themes. I cannot shake the feeling, however, that in the last couple of months, they really lost their momentum. House cleaning (2.1) is fine, but breaking a lot of people's sites/pages with the seemingly useless and badly communicated switch to endpoints makes me not want to recommend Wooc anymore. And please reduce the number of updates.
On second thought, I am revising my rating down to 1 Star. Obviously, there is no leadership in the company, or it is asleep at the wheel. The bugs just compound everywhere you look and instead of adressing them, unimportant stuff gets changed around all the time (like name changes, etc.)
If you have products with large number of variations WooCommerce works really bad.
Where are all those beautiful settings I used to see int WooCommerce -> Settings -> Pages ? The changes made are really confusing.
thanks a lot
After the update my site is totally messed up and it just feels like no no reason trying to solve it. Seriously, I really don't now in what end to start trying to fix this.
WooCommerce is initially a very attractive plugin, but I discovered that unless you buy a plugin or a theme from WooThemes you cant access their support forum. More Premium than Freemium.
This just leaves the WordPress Plugin Support forum. Scrolling through reveals the extent of unanswered questions. I appreciate lots are duplicates or are from noobs (like myself) but I think someone from WooThemes should make a concerted effort to answer the backlog, because at the moment answers seem to be sporadic and at the charity of others. i.e. you've got from a slim to no chance of getting an answer to your question.
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