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Plugin Reviews

WooCommerce Checkout Manager

Manages WooCommerce Checkout

5 reviews
Average Rating
4 stars
4.3 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
1 star
Doesn't Work and No Support
By , for WP 3.9.1

Bought the Pro version of this plugin and I wouldn't waste your money - the plugin doesn't license or validate, the support is really poor and I have not been able to resolve this in any way - no doubt Paypal will have to recover my $30.

Appalling experience that leaves me (and my client) with no solutions after 9 days trying to resolve and having spent > 10 hours wasting my time trying to get answers or a refund.

1 star
Total scum...
By ,

Don't pay for this plugin guys.

I asked some info before i buy it and they inform me that this plugin does exactly what i need. It doesn't. Full of bugs like empty emais etc. NOTHING (and when i say nothing i mean nothing) IS WORKING.. I post on their forums twice to ask for help but noone answered. I asked my money back but ofc i din't take anything. Even when i tried to complain via paypal they didn't gave me my money back.

Total scum!

1 star
Horrible Customer Service / No Fix / No Refunds
By , for WP 3.9.1

I purchased this plug-in because the free version wasn't working correctly, I should have known better. The "pro" version did not work from the second I installed it. It said the license was verified on one page but it was denied on another. It was a broken plug-in so I asked for a refund the same day. After messaging the customer service rep for over a week, he didn't fix the problem, denied me a refund and said my only option is to allow him access into my site.

Be very caution of this plug-in and developer, I wouldn't trust someone with access to my site that wouldn't issue a $30 refund the same day with visual proof of a broken plug-in. Don't make the same mistake as me!

1 star
Pro version doesn't work as expected
By ,

Buyer beware, the pro version is poorly documented and incredibly confusing to configure.

As an example: we're trying to set the conditional fields to pass a fee into the order summary. Should be simple, but the documentation doesn't indicate which field type to choose, nor any screenshot of what the final product should look like.

Link: http://www.trottyzone.com/portfolio-item/conditional-fields-add-amount/

Hopefully the developer will improve this soon.

1 star
Dont buy the pro version - free one is great
By ,

So a mixed review (its a long one)

The short version is: the free plugin is great 5/5 - BUT I wouldn't recommend paying for the pro version 1/5, due to bugs, poor customer service and refusal of a refund.

The long version:
I started with the free version which was/is fantastic. However because we wanted a drop down menu in the checkout for selecting where the customer had heard about the event from - we decided to purchase the pro version. BIG mistake in my experience.

There were several bugs, including required fields still being required when unchecked, form data being stored so other visitors to the site could see the details of who last entered their personal info, poor spacing and formatting between the custom boxes.

Partly my fault - because I tried to make the purchase at the time we had a mailing campaign etc... live, so there were time restrictions and other factors for me to consider.

unfortunately upon purchase, and a panicked message from my client, (yes I did my own tests) - the bugs were discovered and several sales suspected to be lost. I contacted the plugin designer - as at that time the support forums / website for the plugin were down (think it is working now) so I couldn't create an account to search for help.

After a looong chain of emails, the designer was helpful in one way - helping getting the program installed and the activation key working (another problem despite me following installation instructions fully) the designer basically said that the fault is at my end, that I needed to make a test account to find out where the problem lay (I tried disabling all other plugins to fault find - didn't make a difference) - so support was offered, it simply wasn't up to standard or timely enough from my perspective.

So I had by this point resorted back to the free version, and asked for a refund as the hassle and time commitment needed to get the plugin running satisfactorily and without bugs (that were supposedly due to something at my end of things) was way too much for the small pay off, coupled with the intial delayed response of his support and the support website being down, and the sales that we suspect we have lost - makes me feel justified in asking for a refund. (and I mentioned that I would be willing to donate something for the free version as a goodwill gesture/thanks for such a great plugin - still "no" to a refund)

He has refused my request of a refund with the suggestion that I make a test account to trouble shoot - I am not willing to do this, as this process has already caused some degree of stress. $30 down the drain.

So to summarize - the free plugin is great 5/5 - BUT I wouldn't recommend paying for the pro version 1/5

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