Wats is a ticket system. Wats stands for WordPress Advanced Ticket System.
Having tried other (paid) ticket systems that were rubbish this one is worth every penny. Lots more functionality than I need (for now) but very easy to set up for someone with neither the time, ability nor inclination to be messing about with code.
Very simple in it's functionality, just what I was looking for. I have the premium version and the customer service has been excellent in helping me with some customization.
I had some trouble but Olivier solved everything ASAP.
Really a very good support.
I had looked for complete solutions and found no others that had the functionality that Wats does. The Free version is somewhat limited, but it gives just enough of a preview that, for someone that understands helpdesk or ticket systems, will realize its capabilities.
I am no coder at all, I only hack at the code if needed. That being said, WATS is easy to setup, with no real modification of WordPress at the code level. It is worth the time to setup a skeleton setup first, so you gain understanding of how to do it before you launch into a huge site.
It helps to review the documents to gain knowledge of how to create categories, statuses and priorities.
That being said, the one trick that I do not see written is in regards to "Adding Categories", this is a TWO STEP process.
1) Add the Category via the Ticket Menu or Post Menu.
2) Go to Settings -> Wats Options -> Ticket Keys
Then select the new category from the drop down, and click the Add Category Button.
ProTip: Either add all categories at once, then systematically add all on the drop down in Alpa order, so as to not miss one.
If you add categories after the fact, try not to add many, as the two step process allows you to forget which you have created, but not added to WATS. I personally added 50-60, then if I need a new one, I add them ONE AT A TIME, vie the above method.
The plugin does what is says on the tin! I opted for the premium version, had a few set-up issues (my own problems) which were dealt with very quickly by Olivier.
I find it quite user friendly, and has enough options to get it running the way you need it to.
I bought the plugin and needed some customization. I got great help and nice, fast contact with Olivier. I am very satisfied because I know I can count on him. Besides, this plugin has great potential and can be used for multiple purposes.
I look forward for more:)
Great Ticketing system. Fast Support from developers. I would highly recommend you use it for an easy way for your front end users to open tickets with you.
This plugin is definitely the best ticketing system for WordPress and from far.
If you think about the number of features it contains and the cost it would involve to develop a similar plugin from scratch, it is easy to guess that the price asked for the premium release is really minor versus the value it brings.
I started by using the free release on one of my website. It was enough for my setup with registered users. Then, I had a customer who required some frontend features and suggested him to order the premium release. He was pretty satisfied with it so I finally ordered it as well.
Beside the features, I have to say that I was pretty impressed by the support availability. The developer got the extra mile to assist me with all my questions in a timely manner. I wasn't really expecting that based on the price I had paid.
In a world where we've come to expect free software and apps, people seem to be forgetting that Oliver spent a good amount of his own time writing this plugin, and a $65 upgrade is a pretty fair price to compensate him for that time.
If you don't like the idea of a talented PHP developer doing the heavy lifting for you to write a ticketing system for only $65, go write your own.
I wanted to change something minor in the plugin. I emailed and a reply with a fix was sent to me within minutes! Thanks.