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Plugin Reviews

WordPress Advanced Ticket System

Wats is a ticket system. Wats stands for WordPress Advanced Ticket System.

16 reviews
Average Rating
3 stars
3.5 out of 5 stars
You are currently viewing the reviews that provided a rating of 5 stars. Click here to see all reviews.
5 stars
Awsome plugin with best support ever
By , for WP 3.9.2

Awesome plugin and just what we needed. Our clients can now create tickets and we can solve them and let them know. Saves us a lot of time!

Support is best ive ever seen and im not overreacting, everything you ask is being answered and problems I face (because I want think that are nearly impossible) are solved right away

5 stars
Great plugin and nice support
By , for WP 3.9.2

Very nice plugin and support!! very early reply for support!!

5 stars
Excellent Plugin!
By ,

Having tried other (paid) ticket systems that were rubbish this one is worth every penny. Lots more functionality than I need (for now) but very easy to set up for someone with neither the time, ability nor inclination to be messing about with code.
Highly recommended.

5 stars
Great Support App
By , for WP 3.9.1

Very simple in it's functionality, just what I was looking for. I have the premium version and the customer service has been excellent in helping me with some customization.

5 stars
Very good and fast support
By , for WP 3.9.1

I had some trouble but Olivier solved everything ASAP.

Really a very good support.

5 stars
Excellent Plugin, Full Featured, Worth the Money
By , for WP 3.7.1

I had looked for complete solutions and found no others that had the functionality that Wats does. The Free version is somewhat limited, but it gives just enough of a preview that, for someone that understands helpdesk or ticket systems, will realize its capabilities.

I am no coder at all, I only hack at the code if needed. That being said, WATS is easy to setup, with no real modification of WordPress at the code level. It is worth the time to setup a skeleton setup first, so you gain understanding of how to do it before you launch into a huge site.

It helps to review the documents to gain knowledge of how to create categories, statuses and priorities.

That being said, the one trick that I do not see written is in regards to "Adding Categories", this is a TWO STEP process.
1) Add the Category via the Ticket Menu or Post Menu.
2) Go to Settings -> Wats Options -> Ticket Keys
Then select the new category from the drop down, and click the Add Category Button.
ProTip: Either add all categories at once, then systematically add all on the drop down in Alpa order, so as to not miss one.
If you add categories after the fact, try not to add many, as the two step process allows you to forget which you have created, but not added to WATS. I personally added 50-60, then if I need a new one, I add them ONE AT A TIME, vie the above method.

Enjoy!

5 stars
Great Plugin!
By , for WP 3.6.1

The plugin does what is says on the tin! I opted for the premium version, had a few set-up issues (my own problems) which were dealt with very quickly by Olivier.

I find it quite user friendly, and has enough options to get it running the way you need it to.

5 stars
Great plugin, great support
By , for WP 3.6

Hi,
I bought the plugin and needed some customization. I got great help and nice, fast contact with Olivier. I am very satisfied because I know I can count on him. Besides, this plugin has great potential and can be used for multiple purposes.

Excellent choice
I look forward for more:)

5 stars
Great Developer Support
By , for WP 3.6

Great Ticketing system. Fast Support from developers. I would highly recommend you use it for an easy way for your front end users to open tickets with you.

5 stars
Fantastic plugin
By , for WP 3.5.2

This plugin is definitely the best ticketing system for WordPress and from far.

If you think about the number of features it contains and the cost it would involve to develop a similar plugin from scratch, it is easy to guess that the price asked for the premium release is really minor versus the value it brings.

I started by using the free release on one of my website. It was enough for my setup with registered users. Then, I had a customer who required some frontend features and suggested him to order the premium release. He was pretty satisfied with it so I finally ordered it as well.

Beside the features, I have to say that I was pretty impressed by the support availability. The developer got the extra mile to assist me with all my questions in a timely manner. I wasn't really expecting that based on the price I had paid.

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