Wats is a ticket system. Wats stands for WordPress Advanced Ticket System.
I should have paid closer attention to the negative reviews. This plugin does not allow me to test any features via an end user. I can see parts of the functionality but I am left to guess what the actual end user experience will be unless I buy the full version.
According to what I understand about WP Rules for plugins, the plugin available on WP is supposed to be fully functional code. Putting items to be checked within the settings and displaying a "Warning" that this function isn't available in the free version would be getting very close to, if not crossing the line of what is a "fully functional" plugin.
You place a link to your website and name of your plugin on the home page and you do not have a setting that allows the removal of that footer link. According to WP rules, if you have such a link and name of your plugin it is supposed to be defaulted to "OFF" and the option for the admin to turn it on.
This plugin violates WP rules as I understand them. Please correct these things. If you don't want people to have the functionality in your free version, remove it. You are allowed to put the differences between the free and paid version in your WP description. I see a lot of developers do that.
But, you cannot (according to what I read in the rules) force your links into the header or footer of a website without allowing people to choose to put it there.
Great reviews are meaningless. I don't know if the people making the claims even exist. What I do know is I don't buy or recommend plugins that are untestable - and this one is. I also don't spend my clients money on something untestable for their product.
Until the developer is willing to open up some of the end user / front end functionality there is no way to determine if this provides the functionality I'm looking for.
so... if you're willing to take a 50 euro gamble and hope that has the look and feel you want, and provides the functionality you need give the developer 50 euros from your pocket or your clients pocket. As for me - I'll find another plugin I can do a preliminary sanity check with before spending money.
Frontend submission form access :Warning : this feature isn't available in the standard release. Please upgrade to benefit from it!
Which means there is no way for a user to submit a ticket themselves.
Plugin is certainly not worth any money
This plugin is completely useless.
The only one that can add tickets is the ADMIN.
I created an account just to downvote this plugin because it wasted 30 minutes of my lifetime, making me believe it actually can do anything.
D.O. N.O.T. D.O.W.N.L.O.A.D.! Trust me.
If you buy it, then it may be useful, however there is no way to tell because the authors aren't smart enough to let anyone actually test ANY functionality.
Whoever upvoted this plugin to 4 stars obviously got paid to do so or was a part of the scam.. err... development team.
Stay away from this. Download something from people that deserve your support.
Who in their right mind created a ticket system where people can't even submit tickets in the front end (and have to access the backend) unless you pay for a $65.55 USD upgrade? 100% POINTLESS and a severe Security Risk! Pft...Yah right. Free ones out there do more than this and even work on the front end like they are SUPPOSED to.
1 star. Wish I could give negatives.
Looks nice but without upgrading to the paid version there is really no point. 45 minutes of my life I will never get back.
I do not have a problem with paid upgraded versions but completely neutering the plugin unless you pay is another thing altogether.