Wats is a ticket system. Wats stands for WordPress Advanced Ticket System.
Having tried other (paid) ticket systems that were rubbish this one is worth every penny. Lots more functionality than I need (for now) but very easy to set up for someone with neither the time, ability nor inclination to be messing about with code.
Very simple in it's functionality, just what I was looking for. I have the premium version and the customer service has been excellent in helping me with some customization.
I had some trouble but Olivier solved everything ASAP.
Really a very good support.
I should have paid closer attention to the negative reviews. This plugin does not allow me to test any features via an end user. I can see parts of the functionality but I am left to guess what the actual end user experience will be unless I buy the full version.
According to what I understand about WP Rules for plugins, the plugin available on WP is supposed to be fully functional code. Putting items to be checked within the settings and displaying a "Warning" that this function isn't available in the free version would be getting very close to, if not crossing the line of what is a "fully functional" plugin.
You place a link to your website and name of your plugin on the home page and you do not have a setting that allows the removal of that footer link. According to WP rules, if you have such a link and name of your plugin it is supposed to be defaulted to "OFF" and the option for the admin to turn it on.
This plugin violates WP rules as I understand them. Please correct these things. If you don't want people to have the functionality in your free version, remove it. You are allowed to put the differences between the free and paid version in your WP description. I see a lot of developers do that.
But, you cannot (according to what I read in the rules) force your links into the header or footer of a website without allowing people to choose to put it there.
Please, correct me if I'm wrong, but his plugin seemed more suitable to a single site install, where users can submit support tickets tot he admin.
For a multisite install, where network users submit support tickets to the super-admin, I found [ link redacted, please do not post links in the reviews section ] worked straight out of the box.
Great reviews are meaningless. I don't know if the people making the claims even exist. What I do know is I don't buy or recommend plugins that are untestable - and this one is. I also don't spend my clients money on something untestable for their product.
Until the developer is willing to open up some of the end user / front end functionality there is no way to determine if this provides the functionality I'm looking for.
so... if you're willing to take a 50 euro gamble and hope that has the look and feel you want, and provides the functionality you need give the developer 50 euros from your pocket or your clients pocket. As for me - I'll find another plugin I can do a preliminary sanity check with before spending money.
I had looked for complete solutions and found no others that had the functionality that Wats does. The Free version is somewhat limited, but it gives just enough of a preview that, for someone that understands helpdesk or ticket systems, will realize its capabilities.
I am no coder at all, I only hack at the code if needed. That being said, WATS is easy to setup, with no real modification of WordPress at the code level. It is worth the time to setup a skeleton setup first, so you gain understanding of how to do it before you launch into a huge site.
It helps to review the documents to gain knowledge of how to create categories, statuses and priorities.
That being said, the one trick that I do not see written is in regards to "Adding Categories", this is a TWO STEP process.
1) Add the Category via the Ticket Menu or Post Menu.
2) Go to Settings -> Wats Options -> Ticket Keys
Then select the new category from the drop down, and click the Add Category Button.
ProTip: Either add all categories at once, then systematically add all on the drop down in Alpa order, so as to not miss one.
If you add categories after the fact, try not to add many, as the two step process allows you to forget which you have created, but not added to WATS. I personally added 50-60, then if I need a new one, I add them ONE AT A TIME, vie the above method.
Frontend submission form access :Warning : this feature isn't available in the standard release. Please upgrade to benefit from it!
Which means there is no way for a user to submit a ticket themselves.
Plugin is certainly not worth any money
The plugin does what is says on the tin! I opted for the premium version, had a few set-up issues (my own problems) which were dealt with very quickly by Olivier.
I find it quite user friendly, and has enough options to get it running the way you need it to.