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Plugin Reviews

TD Ticket System

A ticket system for WordPress to maintain reliable communication with customers without the worry of missing emails.

5 reviews
Average Rating
2 stars
2.6 out of 5 stars
1 star
SQL Injection minefield
By , for WP 3.9

The code is rife with non-paramaterized SQL queries. DO NOT USE.

1 star
Doesn't work on Multi-Site
By , for WP 3.7.1

On ticket submit form:

Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php
POST http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php 500 (Internal Server Error) jquery.js?ver=1.10.2:5
POST http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php 500 (Internal Server Error)
5 stars
Easy setup!
By , for WP 3.8.2

Out of the box installation and congfiguration!

- Subscribes user to system
- Asigns ticket number
- Instant follow up!

Superb!

5 stars
Incredibly Usable
By , for WP 3.8.1

I reviewed this plugin before, but not sure why it has not shown. Having tried all of the customer support and ticketing systems for WordPress out there for use with an ecommerce site, including paid ones, none of them worked very well and indeed several don't do what they claim (including the paid ones, so be wary of those!).

TD Ticket System isn't flawless, but the developer knows that. It is however the best one out there for WordPress and it works. It's easy to implement and the interface is great. The mechanism for customers is good and secure, unlike others.

Definitely recommend trying this, and hope to see more developments on it.

1 star
Too Many PHP Errors
By , for WP 3.8.1

Too many PHP errors right out of the box. This plugin may not have been very well written. I didn't even attempt to use after seeing this.

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