s2Member® — a powerful (free) membership plugin for WordPress®. Protect members only content with roles/capabilities.
To all intents and purposes, this is a very powerful plugin. However, trying to report a recent bug as left a very bad taste in my mouth, so to speak.
The user support for non-pro users is not very user friendly. You can report a problem, issue or bug via WordPress Support, but it does not seem like the developers pay much, if any, attention to it. The issue I was having had been reported on WordPress Support Forum over 22 hours beforehand by several other users.
So I went onto the S2Member website. Not particularly user-friendly, in my opinion. And when I eventually found the "Contact A Human" option and clicked on it, I had to jump through so many hoops & checks before I got to GitHub. I don't have a GitHub account, and don't want one. I don't appreciate being forced to join GitHub just to be able to get any support.
A simple email form would have been so much more user-friendly and made my whole user experience so much more pleasant.
We've been using s2member for almost a year with many thousands of members. Very happy with the quality of this plugin and the quick, helpful customer support. Thanks guys!
Easy installation, and very easy to setup.
I checked the free version, and inmediatly I upgrated to Pro. As you view funcionality you discover so many things you can do with all. If you are a developer, you can achieve so many customization in your site; if not, you can easily setup your content, your integration and payments methods.
You can find many documentation, and the forums where they resolve issues are so extensive.
The support is very good when you have the Pro account, if not, they answer but it takes some time.
This is an awesome plugin, very very powerful. I run my two membershit sites with it, and I also use it for a couple products I sell (to deliver the protected content - no membership or registration needed).
Basic setup is fairly easy and plug-and-play. Customizations and features for advanced users are there too, with almost unlimited possibilities (for the PRO version).
The only drawback I've found is there's too little people out there to actually develop your custom solutions, like integrations with other payment gateways for instance or creative integration with wordpress and other plugins.
The guys at support are great, very quick to respond and always there to help. Overall a GREAT plugin, way worth the investment (PRO version).
Thanks for this plugin. Good work!
I had the typical snags while setting up the plugin, but the excellent support from Websharks made it tolerable. Thanks Christian for your help! I plan to use the plugin on other sites that we're making.
A great plugin, regularly updated and has a huge amount of features.
I used to be a fan of s2m when it runs their support off a forum, before they moved everything to WebSharks Support Center. Ever since they moved to WebSharks support for their paid customer (S2M-Pro), I can no longer recommend it to anyone without feel like I have misled them into some kind of trap.
On WebSharks, be prepared to spend hours to "prep" you questions to just get on the queue! they want you to submit a log, download and install a mini server-check program before you can even post your question... and after that, they MAY get back within 48 hours, with even MORE trouble shooting tasks that YOU have to do before they even look at your questions... and you need to complete those tasks in a timely manner, otherwise, your ticket may get deleted.
So stick with the free version if possible, at least you will get some love here on WP support forum... once you paid for it, their support seems to operate under the assumption that "any problem you run into MUST be your fault"... at least that's how their WebSharks system makes me feels -- that I am now trapped in the mouth of a Shark.
Very friendly and forthcoming support crew. The answers to my suport queries have always been answered in a precise and professional manner. S2 is a great choice.
I have used S2member on a couple of websites and find it to be a great plugin with tons of features. Also, the documentation is quite extensive and well written. I highly recommend it.
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