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Plugin Reviews

Ninja Forms

Forms created with a simple drag and drop interface. Contact forms, Email collection forms, or any other form you want on your WordPress site.

10 reviews
Average Rating
4 stars
4.4 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
1 star
Poor support
By , for WP 3.9.1

The support team is very arrogant and always tells you a generic answer. "Hire a developer" For even simple customization, they won't help. Not to mention their add-ons are expensive. Why should I pay to add an upload feature when other plugins include this for free? The developers need to step off their high horse. Deactivated and deleted plugin. Will now be using Cognito Forms due to the many great features and wonderful support. I wouldn't have a problem paying if the support was better. Not paying for your arrogance developers.

1 star
Nope.
By ,

The plugins don't even work. Sad.

1 star
Poor quality product, bad support, no refunds
By , for WP 3.9.1

We bought several products off them..

We found the plug-ins to be buggy, and even brought down several of our sites on standard (fully working) installs. We don't have time to waste on faulty products, the problems were too serious to waste time on, and while it was (just) outside the 90 days we felt that as it failed so seriously, and not having the time to spend on it, we should have been given a refund. They refused point blank, not discussion, all they offered was support, and having read the support threads on similar issues we felt that was not worth wasting any time on - we have deadlines.

The support was arrogant and wouldn't refund, the product didn't work, we hadn't used it within 90 it's true, but it didn't work - and drilling into the code we didn't have much faith in it, so we should have got our refund.

Poor product, too expensive for what you get even if it was working, and an inflexible and arrogant response from support, even though the product wasn't working in a serious way.

I'll never use their products, or recommend them to anyone, quite the opposite - the support alone would be enough reason to stay clear of them, and their products are overpriced for the features/quality.

Read the support threads carefully before considering their products!

If they'd responded in a reasonable way with the refund request, we were intending to look again when these latest (serious) issues had been resolved, after dealing with their support, that is now out of the question.

Don't bother and save yourself money and time!

1 star
Long Times to get support
By , for WP 3.9

We bought 7 plugins from ninja forms and at the beginning they were trying to help but those were issues that at the end I had to hire a programmer to fix the bugs we found because we didn't get results from them. For the past 5 days we have tried to work again with them but no luck, I had to almost yell at them via email or ticket system to be able to get a response. The save progress which is one of the main things about our form submission is not working after an update and guess what? it is being almost 4 days and no results. DO NOT EVER BUY A PLUGIN THAT DOESN'T GIVE YOU SUPPORT, we invest a lot of money in plugins that we now have to put it in the garbage due to the lack of support. I will not recommend ninja forms for any of your projects specially after it is running they forgot what you paid for your plugin, you are not an important customer anymore. This is very sad.

1 star
Not Free
By , for WP 3.8.1

I found it because they claim it's free, but all they have for free is a not so great email submission form... And in the support section it looks like people are having lots of issues getting even that to work... I've gotten much better forms from other products...

1 star
Poor design and horrible support - DON'T BUY!!
By , for WP 3.8.1

This plugin is easy to start using but difficult to produce exactly what you want. To get your form looking good, you have to purchase extra "extensions" to get it working right. There is no documentation and the support is absolutely terrible. I submitted 4 support tickets asking for templates and docs and tips to get their forms to work with my theme (enfold). They just kept referring me to online video tutorials and they were NOT helpful when it came to the details of the forms. Stay away - I've had a very bad experience!

1 star
why do you let people install before saying it costs money
By ,

its a shame

1 star
not worth it
By ,

does not work with multisite

1 star
CAPACHTA not included and requires subscription
By ,

Stay with contact 7 or use your Aweber as they will have you paying monthly. If you don't like the software or have issues you will not get refund

1 star
Not working at all
By , for WP 3.6.1

Ninja Forms does not work for me. Emails do not get sent, and the confirmation message after sending a form is completely broken. Reverting back to Contact Form 7.

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