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Plugin Reviews

Jigoshop

A feature-packed eCommerce plugin built upon WordPress core functionality ensuring excellent performance and customizability.

10 reviews
Average Rating
4 stars
4 out of 5 stars
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1 star
big problems with extensions
By , for WP 3.9.1

i have purchased from the jigoshop website the "SEO Deluxe Plugin" but it does not work - it does not work at all with the latest version of wordpress and jigoshop.

the producer of that extension does not answer to my e-mails and jigoshop also provides only payed support - at least if there was a forum or something.

i would not ever recommend jigoshop as simple things are almost impossible to do, like implmenting on my own schema.org or other simple stuff.

community is also NON EXISTENT so run as fast as you can from this extension.

1 star
No support for potential customers, bad implementation
By , for WP 3.9.1

In comparison, woocommerce has a free support stuff for those who are new and are struggling with the plugin. Sure, they are slow and not so effective but a newbie can search topics, add new ones, receive answer.

I wanted to try jigoshop but run in many complications. To my surprise free forum was closed, old threads were not helpful. The only solution was to buy premium support... Great... Plugin isn't working correctly in free version already so how could I be certain that after paying for support it will do what I expect it to do? Sorry, I don't buy with eyes closed.

During my search I found out that my problems are... NORMAL. What??? Yes, you heard right. This ecommerce plugin don't work flawlessly just like that... You need to buy a dedicated and expensive theme... Without it on the shop page all widgets are shown down, as if they were in footer area... There are few primitive free themes but they are too little choice and have too little functionality to do something with them. So from the beginning we are forced to buy the dedicated theme, but still not knowing if we like the shop. Not nice.

Solutions that I found through Google included manually searching and editing plugin files. Unfortunately files were in different places then mentioned in threads or they were not to find at all... Even if I managed to find them, they didn't have the given code, even the shred of if it. In short, those old advices were not applicable to my situation and my version, my themes, etc. So basically I was left with nothing but the option to buy first overpriced theme... or support.

Then I found out about Tax issues and noticed that I only can show prices with tax or without it but doesn't show on the page which one is it. Sorry, but that burn Jigoshop totally. It is even punishable by law in our country not to have tax price that is clearly described, not mentioning how unpractical is not to have it. The constant doubts is the price includes tax or not? Customer must know it from the first glance.

Additionally calculating of tax in cart was total failure. Instead simple prices with tax and just small info about how much tax is in the overall sum like it is done on woocommerce, jigo subracts tax (incorrectly!) shows taxless prices (different from those on product site) and gives some weird tax on the end. What? There is so much weirdnesses and mistakes here that I can't even began to describe it fully. In short, tax options fails miserably.

And there was the BIG issue with prices... When I put 3.87, for customer it was shown and calculated as 3.00. When I gave the price 0.82, on shop site the price was 0.00... Everything was rounded down to whole numbers, although I did have 2 decimal places set and system was showing it... as double 0, not the rest I put in system.

Of course I wasn't the only one affected with this issue, but once again, with no support I couldn't find any solution...

So many bugs on the beginning and not a bit of help from any side just threw me away from this plugin as far as possible.

Sorry, but Woocommerce sucked at first but I was able to resolved issues, although it lasted long. With Jigoshop I didn't even have a chance to begin.

1 star is too much in my opinion. Someone miscalculated and left newbies, potential customers in the ice...

1 star
not good for high traffic
By , for WP 3.8.1

launching 4 days, using this wp + this plugin i got oversell thousands items and alot of fail variation matching. see => "THOUSANDS"!

it was my fault to choose this plugin as ecommerce. i didnt do deep research before.
i give up with this plugin!

f**, my customer will blame me.

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grrrrrrrrrrr!!!!!!!!!!!

1 star
Promosing but css doesn't work and there's no support
By , for WP 3.8.1

This plugin looks great and I would like to use it instead of woocommerce but like others say there's no support. I can't get the css to work with my theme, which I just paid 55 for. I understand paying for support when everything is well documented. It's not. Especially when you move helpful threads to the private section of your forum. I'm the type of person that buys plugins and themes. I even tried to see on your site how much it costs to buy it and I don't even know if there's an option for that. I couldn't find the price.

If you had a great wiki of how to set everything up more people would use it and it would become more popular. Instead I tried to get it to work for at least 3 hours and I've moved back to woocommerce. It'll take some special new feature for me to try it again.

1 star
full of bugs
By , for WP 3.6

some things that i noticed, the sku field is missing, the short codes don't work and beak up your website, the list goes on and on

1 star
HORRIBLE. STAY AWAY. DO NOT TOUCH.
By , for WP 3.5.1

These guys have no idea how to run a business or offer anything resembling customer service.

I paid the small fee for monthly support ($39) after the sidebar widgets for the site I designed disappeared on the product pages.

Their claim is that this is a Weaver II issue, and therefore, not their problem. I was also told " the premium Support you signed up to does not guarantee to solve each & every issue."

Their cart had similar problems with standard WordPress themes as well. When confronted with this I was advised to purchase their templates as those are the only themes with a guarantee to work.

Bare in mind that I already have a design, have client approval on the design and only needed to know what I was supposed to do in order to make the cart work. I never asked them to fix it, only to tell me how to get it done.

Will never, ever use this product, and am in fact thinking of moving the whole site to a different CMS even though I've used WordPress and Weaver Pro II for a couple of years now.

Horrible customer service. I want my money back.

1 star
Couldn't get out of the gate
By , for WP 3.5.1

I decided to try Jigoshop after running into a whole bunch of bugs with Shopp and reading their caption on the home page, "eCommerce plugin that works." Maybe it works, but I couldn't even set up one product. I watched their instructional video for setting up attributes, but what I saw on my screen was not at all what they demonstrated. I went to their documentation to read how to do it next and the screenshots didn't show what I was seeing. I never could get attributes on my product and decided to run away before I wasted a bunch more time like I did with Shopp. Off to try Cart66 now.

Isn't there any ecommerce plugin that works and that really understands the need out there? Haven't found one yet that has gotten it right. The features in Jigoshop look great. Just hope they make it better.

1 star
Too slow shopping cart i ever seen!
By , for WP 3.4.2

Too slow shopping cart i ever seen!

1 star
Steer clear unless you have a few months to spare
By , for WP 3.4.2

I was pointed in the direction of Jigoshop by my card provider service. Advertised as an all singing all dancing FREE e-commerce solution for WordPress i thought all my prayers had been answered when i saw that it took minutes to setup, had all the extensions you would need and most of all was free! Alas none of this was true, adding products is a long and drawn out process unless you purchase their added extensions, payment gateways and shipping options are extremely limited unless you buy their premium extensions. It's now taken me nearly 3 months to get a site to a standard that i want to release to the general public and the issues i've had have been endless. Support wise some of the guys are great Jeff in particular is extremely helpful but some give wrong information leading to you wasting your time and effort on paid for extensions which turn out to be incorrect only to be told you need a different extension which costs even more! Poor form business wise by these guys, could do with a serious look at how they run things in my opinion.
On a whole it does turn out to be a really good e-commerce solution but this does come at a price and is by no means FREE!
Careful how you go with these guys

1 star
Good if you're a developer but avoid like the plague if you're not
By , for WP 3.4.2

Without doubt a good eCommerce plugin for WordPress, however you should only use this if you're a web developer and are prepared to PAY for add-ons and/ or support. It's not enthusiast-friendly at all.

From a developer's point of view, it's also lacking in some areas. The way it's been coded means that some things cannot be changed without edits to the core plugin files (thus making it a nightmare when it comes to upgrading). It also interferes with the best (and most common) WordPress form plugin which was around long before JS was; Gravity Forms. Unfortunately I reported the issue to JigoShop but they don't seem interested in addressing (or even acknowledging) the issue.

Support really is non-existent unless you pay for it, and to be quite honest I'm totally against the way they are profiting from our beautiful community - WP is opensource and has a huge range of free plugins submitted "by the community, for the community". People have continually contributed plugins, themes, and support within wp.org (for free) over the years, and that's what makes WordPress great.

As a developer myself I understand that it's nice to be rewarded for your hard work when contributing - nobody likes to work for free. This is why I often make donations to plugin authors if I find their addition useful.

I also have no problem paying a nominal fee for a premium plugin (Gravity Forms, for instance), nor for premium plugin add-ons. The same goes for offering "premium-support" (chargeable); I've nothing against it, however FREE support is absolutely non-existent from JigoShop. The only time they're willing to help is if they feel they can sell you something (and sometimes in a dirty/sneaky way. I'm onto you, JigoShop!).

JigoShop look to profit from absolutely everything they can with their plugin; it's quite ridiculous really, given their plugin is far from perfect. It's a long way off being a "complete product" in my opinion.

The thing that has outraged me the most however, is the fact that they insist all support requests are posted on their forums rather than on the WP.org support forums. The problem with this is that it allows them to do with the posts/ threads as they see fit. What I (and others) have noticed on several occasions, is that when knowledgeable end-users take the time to post solutions on their forums, for free, JigoShop then move those threads/ answers so that only "premium-support subscribers" can see them.

This means JigoShop are profiting FROM US end-users offering support for THEIR PLUGIN, on THEIR FORUMS.

Initially I was going to use JigoShop for all client builds, however in my opinion we need less rogues like this in the WordPress community and therefore I shall no longer be using it, nor recommending it to others.

JigoShop's approach has therefore influenced my rating of this plugin in huge way.

I'm now off to check out WooCommerce, which essentially is the same plugin under a different name, managed by different people.
JigoShop are a small Web Development company based in Peterborough, UK, whereas Woo are a very well-established and respected company in the WordPress community, and have been around for a long time.

Fingers crossed Woo they have a better approach than what JigoShop do.

My advice is that you save yourself some time, frustration, money, and help the WP community by following in my footsteps.

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